Armando Saenz Jr
Armando Saenz Jr at Jaguar Land Rover Santa Monica
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Armando Saenz Jr

Service Advisor

Jaguar Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.8
58 Reviews
4.8

58 Reviews

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58 Reviews of Armando Saenz Jr

April 24, 2024

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Employee Rating

My service advisor is Armando. He's fantastic! Always good to see him. Extremely professional, knowledgeable and very helpful. Can't say enough good things about this gentleman. T More

by chedt
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Parr

April 06, 2024

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Employee Rating

The Rep was knowledgeable, diligent and professional. The experience was extremely pleasant and would not hesitate to recommend the entity for friends and family. Henry More

by PEKUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 29, 2024

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Very happy with the service I received from Armando and John. Not happy with how expensive your service is. More

by VOLKANSALAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos

Apr 01, 2024

Jaguar Land Rover Santa Monica responded

We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 27, 2024

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Employee Rating

Everything was fine except that since they replaced the battery I lost lots of programming including the garage door opener. Should have told me More

by slittle203
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to share your feedback! We appreciate your support and look forward to serving you again in the future!

March 18, 2024

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Employee Rating

Incompetence is the word. They are unable to fix a car the first time, or often the second time. I've had to return my cars for the same issue multiple times on multiple occas More

by rshabtai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 01, 2024

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

March 09, 2024

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Employee Rating

Mr. Saenz kept me informed throughout the time they were servicing the car. Courteous and efficient service. Highly recommend. More

by mayrap1465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Jaguar Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 05, 2024

Dealership Rating
Employee Rating

I dropped off my jaguar for evaluation (11/23/24) and repair (after taking it in 3 times within 4weeks before the problem was addressed). It was not until 3/4/24 before it was ready for pick up. The part More

by ROBERTSPEETE
Recommend Dealer
No
Apr 01, 2024

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

February 28, 2024

Dealership Rating
Employee Rating

It’s more about Armando for me than the repair shop. He handles everything with ease and professionalism. Makes it super nice. More

by nicole69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2024

Jaguar Land Rover Santa Monica responded

Hi Nicole, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had ana amazing servicing experience with us! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 26, 2024

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Employee Rating

Best service by Jorge prompt and honest communication was great car was ready and he confirmed that everything was done More

by susanpark_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Rojas

Feb 27, 2024

Jaguar Land Rover Santa Monica responded

Hi Susan, thank you so much for taking the time to give us feedback! We are pleased to hear that you had a smooth servicing experience with us! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 14, 2024

Dealership Rating
Employee Rating

The service rep who I worked with was excellent. He was very nice and professional. More

by BOYD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! I will be passing the kind words along to Armando. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

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