Arnaldo Rivera | Page 30

Great Car, Great Service I Have bought 3 cars from Halleen. Everytime they are quick and courteous. They have great cars and even better prices. Arnaldo is always so helpfu I Have bought 3 cars from Halleen. Everytime they are quick and courteous. They have great cars and even better prices. Arnaldo is always so helpful and great to work with. Thanks again Joe More

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Glad I came out to Halleen I was just wanting to come out to test drive the niro! I was greeted by a salesmen as soon as I got up to the door! Arnaldo was my guy! The process to I was just wanting to come out to test drive the niro! I was greeted by a salesmen as soon as I got up to the door! Arnaldo was my guy! The process took a while and I was nervous! But he help me to make a better decision! This is my third Kia! I’m glad I came out to Halleen everyone was so friendly! Way better than montrose Kia! I think everyone introduced themselves rather they were taking care of me or not!! Very pleased with everything great dealership!! More

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New lease Helped me get financed, had the car I requested waiting there Spent time showing me cars feature Like my new car very much will continue to do busin Helped me get financed, had the car I requested waiting there Spent time showing me cars feature Like my new car very much will continue to do business at halleen More

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Pleasant, Polite, and Professional - Read this All the employees at this dealership were very helpful throughout the process. Before walking into the dealership, my fiancé and I had done our hom All the employees at this dealership were very helpful throughout the process. Before walking into the dealership, my fiancé and I had done our homework and knew the specific vehicles we wanted to test drive. Upon arrival, we expressed that to Arnaldo and he didn't try to upsell us one bit, or put us into a different vehicle - he respected our decision. He promptly had the car pulled around, went over the multitude of features, equipment, etc. and handed us the keys. After completing the test drive, we sat down and talked some numbers. There was some negotiation, but my fiancé and I weren't able to get to a number that "we couldn't walk away from." Plus, it was the end of the day, everyone was tired and wanted to get home, we had dogs to feed, and we were hungry. So, we left Friday night without making a purchase OR feeling pressured to make a purchase - he gave us space. We returned the next day in the afternoon and went for another test drive to make sure we were confident that was the vehicle we wanted and to further discuss the numbers. After a little more negotiating on trade-in value, purchase price, and APR, we were able to come to a number that we felt was quite fair. Could we have fought harder for a couple hundred bucks more? I'm sure we could have, but to me, I felt like they had earned our business. The car was priced fairly to begin with (comparing to similar vehicles across the nation, not just local inventory), the staff was kind, and we were supporting a local dealership. To us, this was more about creating and fostering a relationship for future business, not just a one-and-done type deal. We were positive, cracked jokes, and were also real with our numbers when negotiating. You get back what you put out there. Arnaldo was calm, relatable, and talkative - he was kind. And the experience continued when we met with the Oleg. As is his position, he tried to up-sell us on extended warranties, maintenance plans, etc. We politely declined because we were trying to keep our monthly payments at a pre-determined price. He understood our concerns and presented us with some competitive prices and, as part of the deal, offered to drop our APR even lower. We talked about the pros & cons of the warranties/maintenance plans, and felt that it was in our best interest to select a few of the options with which he presented us. Granted, he did have some wiggle room because our credit scores were so strong (so take note: not everyone may have this opportunity), but we felt that it was a nice gesture and he was trying to earn our business, not just rush us out the door - he understood our situation and presented us with assurances on our purchase. All in all, this was the least stressful situation we have ever encountered when making such a large financial purchase. There is no doubt: they have earned our future business. Or, at a minimum, they have earned our first stop when looking for another vehicle. As should be first and foremost in any financial purchase, the numbers have to be right. I am confident that when we go back in the future, this dealership will do whatever is within their power to try and make the numbers work. In the event that the numbers don't work, I know they will extend a handshake and say, "Thank you for the opportunity. I hope we can make it work next time." That's the type of people you'll find at this dealership; courteous, honest, and professional. If you are looking at purchasing a vehicle, do yourself a favor: stop in and say hi. What's the worst that could happen? More

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Unprofessional and Disrespectful Sales Consultant Mr. Rivera was very unprofessional and disrespectful. He did not pay attention to what we asked. He tried to sell us the car with the options he wante Mr. Rivera was very unprofessional and disrespectful. He did not pay attention to what we asked. He tried to sell us the car with the options he wanted and when we pointed out the discrepancy between the MSRP he quoted us and the one we got from Kia.com, he got angry and said something along the lines: 'My accent might not be perfect but I am not stupid, I am doing this for 19 years now'. Essentially, accusing us of being biased and prejudiced (at worst) or culturally insensitive (at best). Of note is the fact that my wife and I have both very strong accents as well since we emigrated to the US. So, another very possible (and equally disturbing) interpretation of what he was saying is that we are stupid. More

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Great staff here. Very friendly and helpful. I enjoyed my experience very much. They worked with me and helped me in ny way possible. Would highly recommend. here. Very friendly and helpful. I enjoyed my experience very much. They worked with me and helped me in ny way possible. Would highly recommend. More

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I felt like family at Halleen Kia The service was great the sales staff and finance department walked me though every step ... I felt as though my concerns were there concerns. I did n The service was great the sales staff and finance department walked me though every step ... I felt as though my concerns were there concerns. I did not feel like a number in a crowd. They treated me as family and that their reputation was more important then just selling me a car. I would recommend this dealership and my first Kia SUV is great! Thank You Halleen Kia! More

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Exceptional - as always We have always had excellent service at Halleen Kia of North Olmsted. Between friendly sales staff and a helpful service department, we have never be We have always had excellent service at Halleen Kia of North Olmsted. Between friendly sales staff and a helpful service department, we have never been disappointed. More

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I have purchased numerous cars from this dealer ship. They are like family, everyone knows me and always greeted when I come in. Thanks all They are like family, everyone knows me and always greeted when I come in. Thanks all More

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Looking for a new car I had a great experience at this kia dealership. I went in looking for a new,leased car and came out with a wonderful deal and peace of mind. One of t I had a great experience at this kia dealership. I went in looking for a new,leased car and came out with a wonderful deal and peace of mind. One of the best car dealerships I’ve went to. More

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