Arsany Banoub

We had a really poor experience trying to buy a car at Zeigler. The first person we met with, Ozzy, was great and took us on a test drive. However, it went downhill as we got passed around to multiple dif Zeigler. The first person we met with, Ozzy, was great and took us on a test drive. However, it went downhill as we got passed around to multiple different people. We were prepared to pay cash but they still claimed they needed our income (individually, not household) and places of work (this didn't set off red flags in the moment but in hindsight, they had no reason to need this info for a cash buyer). They tried to add on some junk fees for their "LoJack" system that they installed on all their cars in case they're stolen. I can understand why they need that, but we didn't want it and certainly didn't want to pay for it. They really tried to emphasize how dangerous Chicago is and how many cars get stolen (can someone say fear mongering?!). We told them if they couldn't take it off, then lower the sticker price to offset it. They didn't budge a dollar on sticker price. And at one point one of the people came out from the back room and tried to use my husband's job against us basically saying we could afford their $1500 junk fee. It was incredibly rude and assumptive. Oh and they only looked at my husband when they talked! It was like I didn't exist despite me asking all the questions. We had been willing to take the sticker price but ended up walking after 3 hours when they wouldn't remove the junk fee. They claimed the car would sell immediately but it's been a week and the car has dropped $100 in price online and they keep contacting me trying to make the sale. We found the same car 1 model year newer, 5K fewer miles, and with added features this one didn't have for the exact same price somewhere else. Don't let these sleezy, sexist car salesmen take advantage of you! I had read the poor reviews of this dealership online and didn't want to believe them, but they were true. More

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We had the most wonderful experience at Zeigler Buick GMC of Lincolnwood. Our salesperson and the sales manager were very professional. Everyone was kind and the dealership had great energy. Fair pricing and of Lincolnwood. Our salesperson and the sales manager were very professional. Everyone was kind and the dealership had great energy. Fair pricing and great treatment. Definitely will be back. More

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Carlos and Arsany were great. They were absolutely helpful. I will be back here for my next car fersure They were absolutely helpful. I will be back here for my next car fersure More

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Zeigler Auto We went to Zeigler Automotive / Zeigler Buick GMC at 6900 N McCormick Blvd Lincolnwood, IL 60712 www.ZeiglerGMCBuick.com on 8-20-22 to purchase a vehicle. We spoke to the internet salesper Buick GMC at 6900 N McCormick Blvd Lincolnwood, IL 60712 www.ZeiglerGMCBuick.com on 8-20-22 to purchase a vehicle. We spoke to the internet salesperson (Dominique Deleon) through email (signed by Ahvai Taylor) and on the phone. We confirmed availability and the price. The price was also listed on the internet. We then scheduled an appointment to come in, look at the vehicle, test drive it and discuss the terms. The salesperson we dealt with was Ray Jando. We liked the vehicle, a used 2019 Buick Envision., so we wanted to proceed and purchase it. Filled out a credit application and it came back as approved but for a ridiculously high payment amount. I asked to see a breakdown as the payment amount did not make any sense. The salesman (Ray Jando) brought back a breakdown and there was an additional $9k in “mandatory fees” added in. They were listed as “reconditioning” and “CPO”. The vehicle definitely wasn’t reconditioned as the interior was filthy and needed a detailing. Any dealership I’ve purchased from the the past always had the cars detailed and clean before delivery. The reconditioning listed on the breakdown was $4k. The vehicle was also not CPO. It mentioned it nowhere in the advertisement anywhere and the salesperson said that we could get it CPO if we wanted to for about $3k, but it wasn’t worth it because you can get an extended warranty with better coverage for less. The CPO cost listed on the breakdown was $5k. We told them that we were declining these extras and would purchase the vehicle as the listed and advertised price. We were then told that we couldn’t and were required to get the $9k in “add-ons”. The salesperson (Ray Jando) admitted that he knew the extra fees were BS, but there was nothing he could do about it. I then took the breakdown and wanted to take a picture of it and the salesperson (Ray Jando) ripped it out of my hands and folded it up and told me that I couldn’t do that. He then had the sales manager come out to talk to us. He was very rude and pompous. He told us that he had another offer on the vehicle, but we could place a bid on it and if the bid beat the other offer, we could have it. I told him I’d be willing to pay the listed price. He said it was impossible and that we had no choice but to pay the $9k in fees. He said he already started the CPO process and he couldn’t stop it, which was just more BS. We were getting up to walk out and he stopped us and said “let me see if I can do anything”. We waited a few minutes and he came back offering approximately $1500 off of the $9k “extra fee”. We said no thank you and just left. We wasted several hours on Saturday for no reason at all. It was an hour drive each way plus the 2 hours we wasted in the dealership. While we were sitting there getting screwed around, I text the internet manager (Dominique Deleon) that we had been talking to and setting the appointment with asking what is going on with all of this nonsense and she never replied at all. She replied several times up to the minute we got to the dealership no problem. I’ve never been so disgusted and disappointed with a car dealership in my life. To add insult to injury, about an hour after we left, TrueCar emailed me letting me know that the price of the car was just reduced by $367. Why in the world would that happen if they had other offers and deposits on the vehicle?? Just proved that the staff was just lying to us the entire time. I would never give that dealership or any of their other dealerships my money or recommendation at all. I’d highly recommended everyone stay away from them unless you want to get ripped off!! Just received another email today, 9-2-22 from TrueCar saying the car is still available and the price dropped another $321. The link to the dealer website confirms the vehicle is still available at the new and reduced price and mentions nothing about the CPO process being performed and any extra 5k fee for being CPO or a $4k Reconditioning fee. I contacted Buick and confirmed the car is not CPO and there is no “pending processing” like we were told. What a terrible unethical dealership!! More

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On June 7, 21, I went in for a bigger truck and I drove out of there in a Nissian Pathfinder w/3rd roll, I Love it, Thanks John Navarro, On July 29th found out it was an small problem and Arsany made good out of there in a Nissian Pathfinder w/3rd roll, I Love it, Thanks John Navarro, On July 29th found out it was an small problem and Arsany made good of it, I am a Happy Customer, Also thank you Stefan Thanks GMC of Lincolnwood More

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I came to Zeigler looking for a nice SUV for my family and was greeted by Nick DePalma. He was incredibly helpful and was able to find me a great vehicle that fit our budget. The whole process was made ea and was greeted by Nick DePalma. He was incredibly helpful and was able to find me a great vehicle that fit our budget. The whole process was made easy by their no haggle pricing, well also explained thoroughly. Thank you for helping me find a great new car. More

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I had a great experience buying a car, Nick was very relaxed and took his time to listen to what I was looking for. I Love my new car and would definitely come back here for my next one relaxed and took his time to listen to what I was looking for. I Love my new car and would definitely come back here for my next one More

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