Art Flores | Page 2

Art provided timely updates on all the work being done and made sure that the vehicle work was completed on time as we needed. and made sure that the vehicle work was completed on time as we needed. More

by kmarrick Verified Customer Verified Customer

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Art is always such a pleasure and ensures that I am taken care of even if something goes wrong with my service. He deserves a raise! care of even if something goes wrong with my service. He deserves a raise! More

by shyela55 Verified Customer Verified Customer

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As always this Ford has the very best professional and friendly people working here. The work for me is high quality. friendly people working here. The work for me is high quality. More

by CINDYICEPURPLE Verified Customer Verified Customer

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I most communication was done by me. Still unable to diagnose. Found process to diagnose questionable Still unable to diagnose. Found process to diagnose questionable More

by Gbs1040 Verified Customer Verified Customer

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Art was wonderful to work with, he provided timely updates and worked within my schedule. updates and worked within my schedule. More

by kmarrick Verified Customer Verified Customer

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This is the worst service I have ever received from a dealership. Do not take your vehicle here for service. It took a total of 6 months to get my truck half fixed and over that six month period, it was dealership. Do not take your vehicle here for service. It took a total of 6 months to get my truck half fixed and over that six month period, it was in their shop a total of six weeks. I would schedule an appointment, drop off my truck and it would sit there the entire week. They would not call me with any updates and rarely returned my calls. I would have to show up only to find out they had not even looked at it yet. It would basically be sitting in their parking lot the entire time. I would pick it up for the weekend, reschedule and drop it off a few weeks later only to have the same thing happen all over again. When they did finally fix it, they only fixed one of the issues. They were supposed to fix my transmission and seat heater. They fixed the transmission but not the seat heater and wanted to schedule another appointment for that. And here is the kicker...2 months later my transmission is screwed up again and has to go back in the shop. I called the service manager and told him my concerns and he could have cared less, didn't even apologize. Needless to say, I will be going to a different dealership. This place has the worst customer service ever! Avoid it like the plague! More

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Everyone at interstate was Friendly, quick turn around , helpful would recommend to family and friends. helpful would recommend to family and friends. More

by ASHCAP90 Verified Customer Verified Customer

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These guys are a pleasure to deal with, makes the drive from Denver worth it. from Denver worth it. More

by warddupree Verified Customer Verified Customer

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Really satisfied with the fix but part was backordered so it took way longer than I expected.. But in the end car is fixed properly and that's what matters the most to me. it took way longer than I expected.. But in the end car is fixed properly and that's what matters the most to me. More

by arnobouchet Verified Customer Verified Customer

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Art is a good guy, but is limited by the dealership "rules" he has to follow. The following comments are for any service work I have had done by any of your service writers. I make an appointment "rules" he has to follow. The following comments are for any service work I have had done by any of your service writers. I make an appointment a week or two out to have work done. They ask me to drop the vehicle between 7&9am. I hear nothing by the middle of the day, so I call and leave a message to check status. A couple of hours later, I have to call again and ask that I speak to someone directly. Once I talk to the service writer, I often times find that no one has even looked at the vehicle yet. It is now the middle of the afternoon, and I have no other vehicle or means of transportation home which is 1-1/2 hours away. For any recall service, they now want the vehicle dropped off for 2 days min. Any other maintenance, they want at least overnight. Just straight oil change services they do well with, but anything else seems to be really difficult. The latest service was to be an oil change and fix an oil leak at the drain plug which was cross threaded at my previous services there. The service writer was informed at the time the appointment was made that it would need a new oil pan to fix the issue. I brought it in to experience the same delays in having it looked at, and then they didn't have the oil pan, so now I had to make another appointment to get that done and delay the oil change. My impression is that they are Interstate Ford focused, not customer focused. I am not the only one who is experiencing this. My company's transportation department has had even more significant issues, an employee of ours significant issues. I have attempted to voice the challenges to the service writers, but am met with defensiveness and attitude. For all of these reasons, once the oil pan gets replaced, I have to take my service work elsewhere even though it is a longer drive for me. More

by jim.weaver4 Verified Customer Verified Customer

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