Arthur Ayers | Page 2

Trade in 2014 KIA Sorrento on 2018 KIA Sedona KIA of Orange Park is friendly and have a great selection of vehicles to choose from at a reasonable price. Also the service department is one of the KIA of Orange Park is friendly and have a great selection of vehicles to choose from at a reasonable price. Also the service department is one of the best in the business. All the staff goes out of their way to help you and get you on your way as fast as possible. More

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Down right great service. When my mom and myself walked on the Kia lot we had a used car in mind but Arthur and Darryl help us find the best car for me. Thank you for the down When my mom and myself walked on the Kia lot we had a used car in mind but Arthur and Darryl help us find the best car for me. Thank you for the down right great service! More

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Outstanding Sales and Management James our Salesman and Art the Sales Manager were both Excellent with our buying experience on a 2019 Kia Sorento EX. We Thank you Very Much for the G James our Salesman and Art the Sales Manager were both Excellent with our buying experience on a 2019 Kia Sorento EX. We Thank you Very Much for the Great Deal and look forward to our future relationship with Kia of Orange Park. More

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They lied and don’t communicate with each other in the offic They told me I was approved I left with car had car for 6 weeks when it was time to get my tag they said the tax collector will mail it so then it wa They told me I was approved I left with car had car for 6 weeks when it was time to get my tag they said the tax collector will mail it so then it was time to pay my car note and I didn’t have no one to pay I wasn’t approved so I had to turn car back in I had already switch my insurance and paid 100 more bc Kia of op said I was approved now I’m stuck without a car so I called art and josh to get my refund from my down payment they said once I brought the car they will have my check I got there and they lied they told me I’ll have to wait until the next day they are very unprofessional and don’t communicate within the office More

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I love Kia They saved me from Dodge...Great Service Great Deals I’m a Very Happy Customer ...Art and Chris are the Best Thank You Very Much They saved me from Dodge...Great Service Great Deals I’m a Very Happy Customer ...Art and Chris are the Best Thank You Very Much More

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Sorento Chris Pinard/hotdog exceeded my expectations and made my 2nd experience wonderful.Art ayers and Chris pinard make a great team. The visit was very eas Chris Pinard/hotdog exceeded my expectations and made my 2nd experience wonderful.Art ayers and Chris pinard make a great team. The visit was very easy and simple. More

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Dale was a GREAT salesman! I went to Kia to see about moving out of my current lease a few months early. I called the dealership and was referred to Dale who helped me choose a I went to Kia to see about moving out of my current lease a few months early. I called the dealership and was referred to Dale who helped me choose a new Kia. He was great and very informative and went out of his way to find me the car that I wanted. He knew all the features of the vehicle and went back-and-forth with finance on my behalf when we were working out numbers. If you want a real salesman who's not gonna beat around the bush, I would suggest asking for Dale. When I got to finance Josh was great also. He didn't pressure me into buying additional packages and finance was the quickest part of the whole experience. More

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Horrible service center I should never have to wait over 2 hours for an oil change! If it wasn’t free I would not be here! This place is horrible! I made an appointment, stil I should never have to wait over 2 hours for an oil change! If it wasn’t free I would not be here! This place is horrible! I made an appointment, still waiting 2 hours later with no word on what’s taking so long, don’t come here if you don’t have to, as soon as the free coupons are gone I’ll never be back More

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Gerell The “OMG” salesmanship Gerell is truly exceptional at his position. It’s unheard for a salesman of one year to be almost perfect. Polite, gentle, and honest. recommend Gerel Gerell is truly exceptional at his position. It’s unheard for a salesman of one year to be almost perfect. Polite, gentle, and honest. recommend Gerell 10x over. Keep it up Gerell! This is for you to be great!!!!! Sincerely, Nat S. More

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Not Satisfied This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio. The sales consultant wouldn't even allow me to look at a Soul. I was there over 4 hours I was only allowed to do a test drive 3 times around the front of the sales lot in the dark . I asked the sales consultant why the car had roll up windows he said power windows were more money. I'm 60 years of age and this is a new procedure for me. But that didn't make sense to me for a 2017 vehicle . He begin to tell me it had the phone service on the steering to sync with my phone . A nice feature , However he never told me the vehicle didn't have a alarm system or power locks or cruise control. I find out when i finally decided to watch the videos in the manual after looking for these features in the vehicle for a few days.unsucessfully. I was also puzzled as to why they put on the sales form that the vehicle had 8 miles at purchase rather than the actual 18 miles it had on it. I have a disability and there are no arm rest and reaching across the ,vehicle to open doors for passengers is a great inconvenience and all the features that are missing should of been shared with me from the beginning at the time of sale. I spoke to the sales person and he said I could trade but would have higher payments. Which I thought ewas very unfair. Also there is a feature for Eco that makes the vehicle seem that it's going to stall out during any stops or idling . Which allegedly saves on gas but causes you to wonder if the vehicle is actually going to stall.? I referred a friend there She was there for 6 Hours. A few days after she got a vehicle from them the finance company sent her a letter and said she wasn't approved for the loan even though she had the car . She tried contacting Kia district manager several times with no success after the sales consultant told her not to worry about the financial company just ignore them. The ethics of good and loyal sales etiquette is definitely missing and the customer satisfaction has been forgotten and kicked to the side. Training in these areas wouldn't be a bad idea. More

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