"They lied and don’t communicate with each other in the offic"
- Madd and disappointed
They told me I was approved I left with car had car for 6 weeks when it was time to get my tag they said the tax collector will mail it so then it was time to pay my car note and I didn’t have no one to pay I wasn’t approved so I had to turn car back in I had already switch my insurance and paid 100 more bc Kia of op said I was approved now I’m stuck without a car so I called art and josh to get my refund from my down payment they said once I brought the car they will have my check I got there and they lied they told me I’ll have to wait until the next day they are very unprofessional and don’t communicate within the office
"I love Kia"
They saved me from Dodge...Great Service Great Deals I’m a Very Happy Customer ...Art and Chris are the Best Thank You Very Much
Chris Pinard/hotdog exceeded my expectations and made my 2nd experience wonderful.Art ayers and Chris pinard make a great team. The visit was very easy and simple.
"Dale was a GREAT salesman!"
I went to Kia to see about moving out of my current lease a few months early. I called the dealership and was referred to Dale who helped me choose a new Kia. He was great and very informative and went out of his way to find me the car that I wanted. He knew all the features of the vehicle and went back-and-forth with finance on my behalf when we were working out numbers. If you want a real salesman who's not gonna beat around the bush, I would suggest asking for Dale. When I got to finance Josh was great also. He didn't pressure me into buying additional packages and finance was the quickest part of the whole experience.
"Gerell The “OMG” salesmanship "
Gerell is truly exceptional at his position. It’s unheard for a salesman of one year to be almost perfect. Polite, gentle, and honest. recommend Gerell 10x over. Keep it up Gerell! This is for you to be great!!!!!
"Horrible service center"
I should never have to wait over 2 hours for an oil change! If it wasn’t free I would not be here! This place is horrible! I made an appointment, still waiting 2 hours later with no word on what’s taking so long, don’t come here if you don’t have to, as soon as the free coupons are gone I’ll never be back
"Not Satisfied "
This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio. The sales consultant wouldn't even allow me to look at a Soul. I was there over 4 hours I was only allowed to do a test drive 3 times around the front of the sales lot in the dark . I asked the sales consultant why the car had roll up windows he said power windows were more money. I'm 60 years of age and this is a new procedure for me. But that didn't make sense to me for a 2017 vehicle . He begin to tell me it had the phone service on the steering to sync with my phone . A nice feature , However he never told me the vehicle didn't have a alarm system or power locks or cruise control. I find out when i finally decided to watch the videos in the manual after looking for these features in the vehicle for a few days.unsucessfully. I was also puzzled as to why they put on the sales form that the vehicle had 8 miles at purchase rather than the actual 18 miles it had on it. I have a disability and there are no arm rest and reaching across the ,vehicle to open doors for passengers is a great inconvenience and all the features that are missing should of been shared with me from the beginning at the time of sale. I spoke to the sales person and he said I could trade but would have higher payments. Which I thought ewas very unfair. Also there is a feature for Eco that makes the vehicle seem that it's going to stall out during any stops or idling . Which allegedly saves on gas but causes you to wonder if the vehicle is actually going to stall.? I referred a friend there She was there for 6 Hours. A few days after she got a vehicle from them the finance company sent her a letter and said she wasn't approved for the loan even though she had the car . She tried contacting Kia district manager several times with no success after the sales consultant told her not to worry about the financial company just ignore them. The ethics of good and loyal sales etiquette is definitely missing and the customer satisfaction has been forgotten and kicked to the side. Training in these areas wouldn't be a bad idea.
Other Employees Tagged:
Chris Pinard - more training wouldn't hurt .
"So patient with our family. "
- Melissa Butzirus
Raynard was awesome, he was so patient with us. And got us exactly where we needed to be for our families budget we bought a 2016 Sedona and we are absolutely in love with it and the service we received. We went in with our two young children and everyone was super sweet and understanding. Raynard remained calm while helping us and even when our child would become antsy. I would recommend this location and recommend Raynard to anyone who was interested in buying a Kia.
Other Employees Tagged:
- Teenresa Hilton-Jackson
Outstanding car buying experience ever. Raynard were very friendly and helpful. Arthur the sales manager were outstanding as well. Actually the whole team were great. Thank you
Other Employees Tagged:
"I purchased a used Kia Soul at the end of September. A..."
I purchased a used Kia Soul at the end of September. A couple weeks later I got a letter from Kia asking me to trade in that car for a new car and that they would get me a great deal. I came in and looked around and found a 2013 Kia Soul that I really liked. I traded in the 2012 Soul for the 2013 Soul on October 23, 2013. As of today (2/4/14) I still have not received my sticker for my transferred tag. My tag expired on 1/26/14. I have been into the dealership about 6 times trying to get this resolved. Each time, Art told me he would take care of it. He has not. He assured me that he would talk to Carol in tags and get me a new sticker along with the refund check they owed me. I finally got a hold of Carol myself on Friday morning (1/31/14) and she tells me that Art has NEVER said a word to her about any of this. This tells me that either Art is a liar, or Carol is a liar. Either way, one is definitely a liar. Carol then tells me that she will have my sticker and refund check ready for me to come pick up on Monday (2/3/14) and to call her first to make sure. I call Carol at 4:45pm, giving her plenty of time during the day to get what they owe me, and she tells me that the tag is in, but she was too busy to cut me a new check (a check they have owed me since 10/23/13). Every time I have had a problem, whether in the dealership or on the phone, I have asked to speak to the owner or a general manager. Every time I have been denied that request. I have left messages for the general manager, (Curt or Kurt, I've only heard his name mentioned once) and have not received a call back. To top it all off, I was told that the car I purchased was brand new and the reason for having almost 1500 miles was that it was a demo car. My paperwork says they sold me a new car. I have recently discovered that this car was registered and insured by someone else a month before I bought it. That does not sound like a NEW car to me.
Avoid this dealership like the plague. They are incompetent, manipulative, and liars.
Other Employees Tagged:
Carol the tag lady