Shannon is amazing.
Great communication and customer service. So professional and friendly. You definitely feel heard with Shannon.
Great communication and customer service. So professional and friendly. You definitely feel heard with Shannon.
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by sldunbar
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
The Customer service was terrible.
The wait time is always over two hours, they tell you a time and you're sitting there waiting extra long.
The wait time is always over two hours, they tell you a time and you're sitting there waiting extra long.
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by tracyy.dorvil
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Thank you for bringing this to our attention, Tracy. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
Excellent customer service.
Highly recommend. Waiting area clean and neat. Refreshments and coffee. Plus vending machine.
Highly recommend. Waiting area clean and neat. Refreshments and coffee. Plus vending machine.
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by zcuriotti12
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Great to see you back with us again!
Feel I got over priced for a simple break job.
They should take 1 hour max, was charged 4 hours
They should take 1 hour max, was charged 4 hours
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by pskierka
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
"Pskierka" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@aventuracjdr.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Service department drop the ball pretty bad on our
company Ram vehicle, took them over a month to fix it charge us $4.000 + and a month after vehicle got damaged again, they want us to pay $16.000+ fo
company Ram vehicle, took them over a month to fix it charge us $4.000 + and a month after vehicle got damaged again, they want us to pay $16.000+ for new motor , we took it to another Ram Dealer and find out the transmission was the problem, they also charged us $2.000 for transmission fixing 3 months before what a bad diagnosis for a commercial fleet vehicle, nino the advisor had no clue what happened also the service manager Steve was lost in the case , poor management.
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by electribikefl
Other Employees Tagged:
Steve
Aug 09, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Mark Leslie of Aventura CJDR spoke with Henry Angulo regarding his concerns.
Mr. Angulo's truck is currently at another dealership for service. That dealership advised Mr. Angulo that the problem with the vehicle is the transmission but now they are telling Mr. Angulo the engine is the main problem. Mr. Angulo stated that he is very upset with the way the situation has turned out and at this point is not trusting anyone with determining the actual problem with his vehicle.
Mark Leslie explained to Mr. Angulo that Aventura CJDR initially had advised the engine is overheated badly and needed to be repaired. Mr. Angulo says he does not trust Aventura CJDR or the other shop and hung up the phone on Mark Leslie.
Aventura CJDR still stands by the initial determination that the engine is the issue with Mr. Angulo's vehicle.
I highly recommend Aventura Chrysler Jeep Dodge Ram for
their service. They are quick and friendly.
their service. They are quick and friendly.
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by AUZANNEAU.V
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Car took much longer than I was told.
I called in advance to check on expected time and was even told much less. Also rep taking my car was a little rude when responding and it seemed com
I called in advance to check on expected time and was even told much less. Also rep taking my car was a little rude when responding and it seemed common because other customers were also complaining while I was there
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by gabriel.eisen
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Thank you for bringing this to our attention, Gabriel. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
Very nice person in service center (Eddie), very helpful.
Car was ready as promised. Mechanic Arturo also very nice.
Car was ready as promised. Mechanic Arturo also very nice.
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by ELISA_SMARCAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eddie
Jul 31, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Thank you again for this positive feedback, Brigitte!
Best service very polite and very patient and very
considerate about others and their feelings
considerate about others and their feelings
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by FREELIX_19
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
It was Eduardo very attentive, and helpful.
The car come perfect, clean, ans I was grateful
The car come perfect, clean, ans I was grateful
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by marcel3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eduardo
Jul 31, 2023 -
Aventura Chrysler Jeep Dodge Ram responded
Great to see you back with us again!
Aug 01, 2023 -
marcel3 responded
All right
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