Arthur Kunhardt | Page 7

The team went above taking good care of me when I had an issue with my Jeep. They listened to me and found a solution that worked for both of us. Thank you for the world class service, I will return. issue with my Jeep. They listened to me and found a solution that worked for both of us. Thank you for the world class service, I will return. Brett Bartschi More

by onapex911 Verified Customer Verified Customer

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Appointment was made online. 9:40 AM. Selected "Waiter" designation. Was assigned Fritzberg Antoine. When arrived there were numerous vehicles cued at service line. After parking 9:40 AM. Selected "Waiter" designation. Was assigned Fritzberg Antoine. When arrived there were numerous vehicles cued at service line. After parking there was no one around to greet or provide instructions. Inside the service center everyone looked busy and did not greet. After standing for a few minutes an employee asked what I needed and then proceeded to assist telling me the wait would be a "few hours". This sounded reasonable as my truck had a recall that needed a software update, he stated this would take some time. I proceeded to walk to the main office and meet with a sales employee to assist in looking at new 2500s. We toured the lot, and he was very helpful. At the 2-hour mark the employee and I noticed my truck parked in the back lot. We assumed this meant I was finished. I walked back into the service department to inquire. Service employee told me that my truck has not been looked at yet and it would still take a long time as I needed the software update (recall). I am very disappointed in the scheduling process and the efficiency of service. Very little respect to the customer's time. A simple call or notification that the service center was running 2 hours behind would have provided a better day for the dealership and me. More

by kh0 Verified Customer Verified Customer

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The service was quick, efficient and great. Customer service was great as well. Staff very friendly Customer service was great as well. Staff very friendly More

by neskensgirolt Verified Customer Verified Customer

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Automated Customer Service made scheduling very easy. Service manager was friendly and immediately attentive. Great system compared to other dealerships Service manager was friendly and immediately attentive. Great system compared to other dealerships More

by KENT21 Verified Customer Verified Customer

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The staff was friendly, professional and got the job done quickly. The whole process was smooth from start to finish. Highly recommended! quickly. The whole process was smooth from start to finish. Highly recommended! More

by J.GONZALEZ.97 Verified Customer Verified Customer

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Supper good nice customer service the service was on time . And the car running excelent . And the car running excelent More

by marcofigueroa220 Verified Customer Verified Customer

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Great service. Fast and efficient. Eddie in the service dept is fantastic. Communicated well and worked within my schedule. Fast and efficient. Eddie in the service dept is fantastic. Communicated well and worked within my schedule. More

by jeff Verified Customer Verified Customer

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Had jeep for 6 weeks. Total scam from service advisor false promise about part being avaiable when it was on back order. Blamed the part being on back order meanwhile th Total scam from service advisor false promise about part being avaiable when it was on back order. Blamed the part being on back order meanwhile the service advisor told me what i wanted to hear to manipulate getting the business More

by VRUGG2010 Verified Customer Verified Customer

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Excellent service and follow up. Despite some complications all work was done well and for a reasonable price. Despite some complications all work was done well and for a reasonable price. More

by Sbs Verified Customer Verified Customer

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Justin Ponder was very helpful and communicative, he process the pick up very well and explained everything process the pick up very well and explained everything More

by Natacha Verified Customer Verified Customer

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