The waiting area is clean and the seats are comfortable.
Art Palazzolo was courteous and attentive to my special needs. Scheduling a convenient time for service was easy.
Art Palazzolo was courteous and attentive to my special needs. Scheduling a convenient time for service was easy.
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by malandrll
Service Price Transparency
Mar 04, 2024 -
Lia Toyota of Colonie responded
We're delighted to hear that! Thank you for letting us know how pleased you were with Art's awesome service and our comfy customer lounge. We wish you pleasant travels until we may be of service to you again!
Everything went well.
I particularly liked the technician’s video of my vehicle. I will return.
I particularly liked the technician’s video of my vehicle. I will return.
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by rmleone
Service Price Transparency
Jan 17, 2024 -
Lia Toyota of Colonie responded
Great! We're so glad to hear that. Thanks for taking a moment to share your thoughts on the accommodations our service team provided for you at this visit. We look forward to your return!
William Buckley got me in and out quickly, I was there
for a new tire.
for a new tire.
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by Celia
Service Price Transparency
Other Employees Tagged:
William Buckley
, Arthur Palazzolo reserved a new tire for me when I walked in on Tuesday morning. Huge thanks to him since I was on my spare!er
Jan 07, 2024 -
Lia Toyota of Colonie responded
Celia, thanks for taking the time to review your service experience! We're happy William handled your visit with great care and diligence to get you safely back on the road in a timely manner. We hope you'll continue to choose Lia Toyota for all your automotive needs.
Art Palazzolo, at Lia Toyota of Colonie, has been my
“go-to” representative for many years. He is trustworthy, professional and importantly, I can always depend on Art to provide excellent service to m
“go-to” representative for many years. He is trustworthy, professional and importantly, I can always depend on Art to provide excellent service to my vehicle. Art is an asset to this Dealership.
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by cnz19
Dec 21, 2023 -
Lia Toyota of Colonie responded
Thank you for leaving Art this 5-star rating! We are honored that you continuously confide in us with your automotive needs, and we are thrilled that Art consistently provides you with top-notch service. He will be delighted to hear of your very kind words. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!
Love this Dealership.
Art Palazzolo was great, always updates me with the status of the servixe. Very knowledgable. Great service.
Art Palazzolo was great, always updates me with the status of the servixe. Very knowledgable. Great service.
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by RT
Service Price Transparency
Dec 13, 2023 -
Lia Toyota of Colonie responded
RT,
Thank you so much for leaving Arthur this positive review! We are glad to hear that Arthur took great care of you and your automotive needs. We are happy to know that he kept you updated on your vehicle and was very knowledgeable. Please do not hesitate to let us know how we may be of further service to you.
It was a pleasure to work with Art.
He answered all my questions related to my service, explaining details of each service. He explained the invoice to me and how my discount coupons we
He answered all my questions related to my service, explaining details of each service. He explained the invoice to me and how my discount coupons were reflected in the invoice. My car was ready when he said it would be. It was raining when I was leaving, so he had my car brough back into the bay so I would not have to walk in the rain to get to my car. I would definitely prefer to work with Art at my next service appointment.
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by Ranemv
Service Price Transparency
Dec 13, 2023 -
Lia Toyota of Colonie responded
Providing quality and efficient service is so important to us here at Lia Toyota of Colonie and we are glad that Arthur's efforts could meet your satisfaction! We are thrilled to know that he answered all of your questions and explained the details of each service. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.
Usually I get really good service at Lia’s, but it
depends on who I get and who cares about , quality control, quality assistance but I’m happy, my wife and I like the hot chocolate, lol
depends on who I get and who cares about , quality control, quality assistance but I’m happy, my wife and I like the hot chocolate, lol
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by Wayne Schell
Service Price Transparency
Dec 07, 2023 -
Lia Toyota of Colonie responded
Wayne,
We are grateful for you leaving us this positive review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that you and your wife are happy and like the hot chocolate. We are sorry to hear that you don't get the best of the best service every time you come we would love to fix this problem if you could give us a call and let us know what you mean? Please drive safely and do not hesitate to let us know how we may be of further service to you.
Art P.
is always a pleasure to work with. Art listens to my concerns and takes the time to work out a solution or suggestions that I may have. Art seems to
is always a pleasure to work with. Art listens to my concerns and takes the time to work out a solution or suggestions that I may have. Art seems to really care for the customers he serves.
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by slatt33
Service Price Transparency
Nov 22, 2023 -
Lia Toyota of Colonie responded
Thanks for the love! We're thrilled you always enjoy working with Art and the Lia Toyota team for your automotive needs. We hope to be of service to you for many more years to come!
Helpful, professional people, especially the service
department. They make every effort to give the best service..
department. They make every effort to give the best service..
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by Tvonhassel
Service Price Transparency
Other Employees Tagged:
Jared Cain 5 stars
Nov 06, 2023 -
Lia Toyota of Colonie responded
Thank you for sharing positive feedback on our service team! We want all of our guests to be treated to service that is thorough and
reliable, so we're happy that's exactly what our team has always provided for you. We look forward to your next visit!
Art Palazzolo and the service head, Rick are great to
work with. Friendly, professional and courteous service. I trust their guidance and advice.
Thank you, Mark
work with. Friendly, professional and courteous service. I trust their guidance and advice.
Thank you, Mark
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by MarkPrian
Service Price Transparency
Other Employees Tagged:
Rick the service is great!
Oct 30, 2023 -
Lia Toyota of Colonie responded
Thank you, Mark! We're pleased you had another great service experience with us, and that Art and the Lia Toyota team made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Oct 30, 2023 -
MarkPrian responded
Great dealership and staff.