Arthur Palazzolo
Arthur Palazzolo at Lia Toyota of Colonie

Arthur Palazzolo | Page 3

Service Advisor

Lia Toyota of Colonie

2120 Central Ave
Schenectady, NY 12304

Contact Me
5.0
57 Reviews

Dealership Experience

15 yrs, 3 mos

Industry Experience

28 yrs, 4 mos

Specialties & Trainings

TOYOTA CERTIFIED TRAINING

5.0

57 Reviews

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57 Reviews of Arthur Palazzolo

March 04, 2024

Dealership Rating
Employee Rating

The waiting area is clean and the seats are comfortable. Art Palazzolo was courteous and attentive to my special needs. Scheduling a convenient time for service was easy. More

by malandrll
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Lia Toyota of Colonie responded

We're delighted to hear that! Thank you for letting us know how pleased you were with Art's awesome service and our comfy customer lounge. We wish you pleasant travels until we may be of service to you again!

January 16, 2024

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Everything went well. I particularly liked the technician’s video of my vehicle. I will return. More

by rmleone
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Service Time
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Recommend Dealer
Yes
Jan 17, 2024

Lia Toyota of Colonie responded

Great! We're so glad to hear that. Thanks for taking a moment to share your thoughts on the accommodations our service team provided for you at this visit. We look forward to your return!

January 03, 2024

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Employee Rating

William Buckley got me in and out quickly, I was there for a new tire. More

by Celia
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: William Buckley , Arthur Palazzolo reserved a new tire for me when I walked in on Tuesday morning. Huge thanks to him since I was on my spare!er

Jan 07, 2024

Lia Toyota of Colonie responded

Celia, thanks for taking the time to review your service experience! We're happy William handled your visit with great care and diligence to get you safely back on the road in a timely manner. We hope you'll continue to choose Lia Toyota for all your automotive needs.

December 20, 2023

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Art Palazzolo, at Lia Toyota of Colonie, has been my “go-to” representative for many years. He is trustworthy, professional and importantly, I can always depend on Art to provide excellent service to m More

by cnz19
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Service Communication
Recommend Dealer
Yes
Dec 21, 2023

Lia Toyota of Colonie responded

Thank you for leaving Art this 5-star rating! We are honored that you continuously confide in us with your automotive needs, and we are thrilled that Art consistently provides you with top-notch service. He will be delighted to hear of your very kind words. We wish you safe travels and we look forward to continue providing you with our best care in your visits to come!

December 13, 2023

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Love this Dealership. Art Palazzolo was great, always updates me with the status of the servixe. Very knowledgable. Great service. More

by RT
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Workmanship
Service Time
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Recommend Dealer
Yes
Dec 13, 2023

Lia Toyota of Colonie responded

RT, Thank you so much for leaving Arthur this positive review! We are glad to hear that Arthur took great care of you and your automotive needs. We are happy to know that he kept you updated on your vehicle and was very knowledgeable. Please do not hesitate to let us know how we may be of further service to you.

December 13, 2023

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Employee Rating

It was a pleasure to work with Art. He answered all my questions related to my service, explaining details of each service. He explained the invoice to me and how my discount coupons we More

by Ranemv
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Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Lia Toyota of Colonie responded

Providing quality and efficient service is so important to us here at Lia Toyota of Colonie and we are glad that Arthur's efforts could meet your satisfaction! We are thrilled to know that he answered all of your questions and explained the details of each service. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

December 06, 2023

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Usually I get really good service at Lia’s, but it depends on who I get and who cares about , quality control, quality assistance but I’m happy, my wife and I like the hot chocolate, lol More

by Wayne Schell
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Recommend Dealer
Yes

Other Employees Tagged: Michael Richards , Niomi Tinchi

Dec 07, 2023

Lia Toyota of Colonie responded

Wayne, We are grateful for you leaving us this positive review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that you and your wife are happy and like the hot chocolate. We are sorry to hear that you don't get the best of the best service every time you come we would love to fix this problem if you could give us a call and let us know what you mean? Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 20, 2023

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Art P. is always a pleasure to work with. Art listens to my concerns and takes the time to work out a solution or suggestions that I may have. Art seems to More

by slatt33
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Recommend Dealer
Yes
Nov 22, 2023

Lia Toyota of Colonie responded

Thanks for the love! We're thrilled you always enjoy working with Art and the Lia Toyota team for your automotive needs. We hope to be of service to you for many more years to come!

November 06, 2023

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Employee Rating

Helpful, professional people, especially the service department. They make every effort to give the best service.. More

by Tvonhassel
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jared Cain 5 stars

Nov 06, 2023

Lia Toyota of Colonie responded

Thank you for sharing positive feedback on our service team! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what our team has always provided for you. We look forward to your next visit!

October 30, 2023

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Employee Rating

Art Palazzolo and the service head, Rick are great to work with. Friendly, professional and courteous service. I trust their guidance and advice. Thank you, Mark More

by MarkPrian
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Recommend Dealer
Yes

Other Employees Tagged: Rick the service is great!

Oct 30, 2023

Lia Toyota of Colonie responded

Thank you, Mark! We're pleased you had another great service experience with us, and that Art and the Lia Toyota team made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

Oct 30, 2023

MarkPrian responded

Great dealership and staff.

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