Arturo Gonzalez | Page 27

Poor ethics, poor shop management, and poor customer care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was ordered. I brought my truck back for the replacement when the new part arrived a few weeks later. A few hours later I received a call from Skyline service and was told that the part was cracked now so I would be responsible for the $1100 bill. I went to the shop and spoke with the service manager, who informed me that they ordered an adaptive front shutter in the grille. I was confused by this because I never asked for this part to be inspected or replaced, he even told me that it wouldn’t fix my issue. I really don’t understand where the adaptive shutter issue even came from or why it was ordered. When I clarified this, I was told that I would be responsible for the replacing the air-dam. I don’t know how a vehicle can be brought in for a specific inspection, the customer told of an issue, a promise of it being covered under warranty, and when a new part arrives the customer is told they have to pay for it because of damage that was never noted in the initial inspection. And where did the excuse of a separate issue and part come from? More

by Disgruntled customer Verified Customer Verified Customer

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I have always encountered timely responses, great work, and a fantastic attitude from all employees. and a fantastic attitude from all employees. More

by Sugden Verified Customer Verified Customer

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The staff at skyline Ford parts service and sales are fantastic I'm very knowledgeable fantastic I'm very knowledgeable More

by JIIMAGUR2 Verified Customer Verified Customer

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Great service and all the service advisors and service management that I worked with are very professional. management that I worked with are very professional. More

by vincegregson2 Verified Customer Verified Customer

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They took care of my concerns about my brake system and took care of it quickly took care of it quickly More

by REESE57968 Verified Customer Verified Customer

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Skyline service has always been top notch and treated me very well. They’re polite, personable, and always keep my updated. If I have questions or concerns they always address them well and in a timely mann very well. They’re polite, personable, and always keep my updated. If I have questions or concerns they always address them well and in a timely manner. On the other hand, skylines sales department has been incredibly rude to me on multiple occasions which is why I give other ford dealers my business when buying vehicles. More

by kyle.white58 Verified Customer Verified Customer

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My ohone would not hook to sync. They just said I don't have it, yet it's on the dash and on the radio.. I'll have to find a service center that believes in doing the job right They just said I don't have it, yet it's on the dash and on the radio.. I'll have to find a service center that believes in doing the job right More

by Al R Verified Customer Verified Customer

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The skyline service team are always professional and helpful. I have full confidence that they check my entire vehicle when servicing it. I wouldn’t take my cord vehicle anywhere else. helpful. I have full confidence that they check my entire vehicle when servicing it. I wouldn’t take my cord vehicle anywhere else. More

by Travis Toepfer Verified Customer Verified Customer

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This is my 4th pick up from skyline Ford. It's the 1st time I had to use the service department and I found them to be outstanding. It's the 1st time I had to use the service department and I found them to be outstanding. More

by Ken Young Verified Customer Verified Customer

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My first visit in June was an all day drop off that I took off of work. I got a ride back to Dallas and was called back 30 minutes after I arrived home only to find out all that was needed was a picture took off of work. I got a ride back to Dallas and was called back 30 minutes after I arrived home only to find out all that was needed was a picture of my vin. Why couldn’t that happen while I waited? I was then told I would receive a call back in 2-3 weeks when parts arrived. 4 months later I finally got a call. A second recall had come about since the first appt. I asked if both would be done. The answer was yes. I asked again when I dropped the car off and was told yea again. They were both listed in the work order. Upon picking up my car I was told only one recall had been done. So now I am looking at. A 3rd day off work to get this taken care of. Management is poor. I would not purchase a car from skyline and probably Would not purchase a Ford again. More

by Bleyedbl59 Verified Customer Verified Customer

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