Ashleigh Ray | Page 7

I had an appointment at 7 A. M. for recall work to be done on my Palisade. My service agent is Ashleigh Ray, as usual. It turned out that it enough miles on it to justify an oil M. for recall work to be done on my Palisade. My service agent is Ashleigh Ray, as usual. It turned out that it enough miles on it to justify an oil change, I agreed and approved the oil change, they took the vehicle in and my wife and I decided to wait for a while before we head out for breakfast somewhere near. I remembered that I needed runner-boards on my SUV to make it easier for my wife to climb into it. I asked Ashleigh for the cost to install them, and she looked it up, and I decided on installing the set. It was supposed to take about a couple of hours for the recall work to be done, with the addition of the oil change and the runner-board installation, I figured anywhere up to three and a half hours. Then I got a text that it was time for the 15K mile service and upon inspection there were few things needed to be replaced which were ware and tare items. I agreed on these too, and considered about 4 hours work. And off we went for breakfast. Ashleigh, however kept me updated all along the way of the work progress, plus the link the dealership sent me to track the work on my vehicle. To make the long story short, we left the dealership around 2 P.M. I am not complaining, just stating what I got myself into that day. The waiting room was full of customers, and we never got bored, especially the fact that Ashleigh was on top of everything and kept us in the loop every 20 to 30 minutes, her smile and sweet attitude made us feel as we are dealing with a friend rather than a dealership employee. Thank you Ashleigh for an excellent job in making us comfortable, and never had a dull moment while our vehicle was being pampered. More

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Ashleigh kept me informed at every step and arranged a Lyft ride very quickly at the start and end of the process. A hassle free car servicing is about as good as it gets. Lyft ride very quickly at the start and end of the process. A hassle free car servicing is about as good as it gets. More

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It was great, they even checked everything to let me know what i have to change or not what i have to change or not More

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Service advisor was changed but I was taken care of promptly and efficiently. I received text updates on service status throughout my wait. I was out in less than 45 minutes. promptly and efficiently. I received text updates on service status throughout my wait. I was out in less than 45 minutes. More

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Ashley was extremely helpful. The service people were timely. They facilitated me a ride to work period the job was done on time. And everyone was super helpful. The service people were timely. They facilitated me a ride to work period the job was done on time. And everyone was super helpful. More

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The employees were very friendly and attentive. AshLeigh did a great job and was informative. AshLeigh did a great job and was informative. More

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Everyone in the service dept have a great sense of humor. They make you fell like part of their family. Melissa is so helpful and makes me feel secure in any process of my car. She is super. They make you fell like part of their family. Melissa is so helpful and makes me feel secure in any process of my car. She is super. More

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Ashleigh did a wonderful job of taking care of my Sonora and keeping me in the loop - a big thank you!! Will return soon and keeping me in the loop - a big thank you!! Will return soon More

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We give it 5 Stars. The sales department bent over backwards to find us the right car for us and the service department keeps it running like a watch! The sales department bent over backwards to find us the right car for us and the service department keeps it running like a watch! More

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Service department was thorough and got the job done. Everyone helpful and nice. They gave me a great loaner while car was in the shop. Very pleased... Everyone helpful and nice. They gave me a great loaner while car was in the shop. Very pleased... More

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