Ashley Aldredge | Page 18

Tynan's Volkswagen responded

Thank you for sharing your feedback. We understand how frustrating it can be to wait several days for diagnostics and an oil change, and we truly apologize for the inconvenience this caused. While we always strive to honor scheduled appointments promptly, there are times when our diagnostic team is managing a high volume of vehicles requiring in-depth troubleshooting. Unlike routine maintenance, diagnostic work can be unpredictable—some concerns take longer to identify accurately, especially if intermittent issues are involved or if specialized testing is required. In these cases, we may need to keep the vehicle for a longer period to ensure a thorough and accurate diagnosis. That said, we recognize the importance of communication and will continue to work on setting expectations during the scheduling process. We appreciate your patience and your feedback—it helps us improve our processes moving forward. If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out directly. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you, Lizia! We’re so glad to hear that our team was helpful, understanding, and able to get your vehicle back to you on time. We truly appreciate your kind words, and thank you for choosing Tynan’s! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear that Brian and the team delivered fast, efficient, and amazing service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much, Delilah! We truly appreciate your kind words. Our team in both sales and service works hard to provide the best experience possible, and it's wonderful to hear that it shows. We look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the fantastic 5-star review! We're glad to hear your 80,000-mile service on your 2012 VW Passat went smoothly and was completed on time. Ashley takes great pride in walking customers through the process and ensuring everything is communicated and completed as promised. We're happy the car was returned to you in clean condition and truly appreciate your trust in us. We look forward to continuing to work with you in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

We’re sorry to hear about your recent experience and the concerns with your vehicle. That’s certainly not the level of care or timeliness we strive to provide. We would like the opportunity to learn more about what happened and work toward a resolution. Please contact our service manager at 303-341-3350 so we can review the details with you directly and address the damage and service delay.

Tynan's Volkswagen responded

Dear Galen, Thank you for your reply and for confirming your consent to proceed with the purchase of the two keys, as outlined in my previous email. I want to confirm that the new keys have been received and successfully programmed to your vehicle. We appreciate your cooperation and are glad we were able to complete this part of the process for you. To clarify, the service on your vehicle was completed as discussed. During the process, we explained that aftermarket keys—those not sourced directly through Volkswagen—cannot be programmed using our factory tools. This is due to compatibility limitations beyond our control. For that reason, we recommended ordering OEM keys through our dealership to ensure proper programming and function, which you ultimately approved. I understand this situation has been frustrating, especially given the distance you traveled. It was never our intention to add stress or cause inconvenience. Thank you again for your patience and for working with us to resolve this. If you have any further questions or need assistance, I’m happy to help directly. Matthew Cooper Service Manager Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback. We're glad to hear our parts department was informative and that Ashley was able to provide clear communication about the repair timeline. We understand that having to leave your car for a full day—and waiting potentially over two weeks for the part—can be an inconvenience, and we truly appreciate your patience. Please know we’re doing everything we can to expedite the process and will keep you updated every step of the way. Thank you again for choosing us. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great review! We're glad to hear everything was easy and on time, and that our team was ready for you first thing in the morning. We know your time is valuable, and it’s great to know we got you back on the road quickly. We appreciate your visit and look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for bringing your VW Cross Sport back in and for sharing your experience. We sincerely apologize for the repeated inconvenience and the extended time it took to address the issue. We understand how frustrating it can be to return for the same concern and to be without your vehicle for several days. While our team is committed to providing timely and accurate service, recent technician shortages have, unfortunately, impacted our turnaround times. That said, we’re glad to hear the issue was ultimately resolved and appreciate your patience throughout the process. If you have any further concerns or if there’s anything more we can do to support you, please don’t hesitate to reach out directly. We value your trust and are committed to making your future visits more efficient and worry-free. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen