Went in to get an oil change.
Pulled up and was getting checking in and was asked if I had an appointment. I said no and the assistant Penny asked her manager I saw he said yes. S
Pulled up and was getting checking in and was asked if I had an appointment. I said no and the assistant Penny asked her manager I saw he said yes. She told me no and I would have to come back. I left pulled out, went on the Toyota app schedule an appointment in less than 5 minutes from my current time and pulled back in and got my cars oil change.
Ashley was my attendant and she was amazing. Notching on her.
Employees like Penny are cancers in an organization and decrease profit related to horrible customer service.
More
by nathon995
Other Employees Tagged:
Jordan Hampton
, Penny did not get her last name
Aug 28, 2026 -
Toyota of Tampa Bay responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Wait time was great, all the employees were knowledgeable
and very kind. A great experience!
and very kind. A great experience!
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by jcozzag
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2026 -
Toyota of Tampa Bay responded
Your note about the quick wait and friendly, knowledgeable staff highlights our service team’s focus on efficiency and care. Knowing you had a great experience with the service on your Toyota Corolla means a lot to us.
Always a good experience.
Ashley in particular the service technician was amazing. Best service I have had since purchasing our vehicle in 2024.
Ashley in particular the service technician was amazing. Best service I have had since purchasing our vehicle in 2024.
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by Flaco916
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Toyota of Tampa Bay responded
It’s fantastic to know your Toyota service experience remains strong. Thank you for highlighting Ashley’s exceptional work. We look forward to caring for your Sienna again.
Ease of driving in for service without an appointment.
Courtesy of staff and through maintenance assessment and repair or recommendation
Courtesy of staff and through maintenance assessment and repair or recommendation
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by CWRAPTUREREADY3
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Toyota of Tampa Bay responded
Thank you for noting how easy it was to bring your Corolla in without an appointment. Ashley and our service team are glad the maintenance check and recommendations met your needs. We appreciate the opportunity to help keep your Toyota running smoothly.
Toyota service was fast, friendly, and professional.
My car runs great now. Highly recommend this team!
My car runs great now. Highly recommend this team!
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by EU.GOLDBERG
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Toyota of Tampa Bay responded
It’s fantastic to hear that your Camry received fast, friendly, and professional Toyota service. We’re glad it’s running great and appreciate your recommendation. Ashley and the team look forward to assisting you again.
Everyone was polite and had my car back in like 1.
5 hours for an oil change. Seats in the waiting room need some padding as my back and butt were sore from sitting. Maybe look at different type of s
5 hours for an oil change. Seats in the waiting room need some padding as my back and butt were sore from sitting. Maybe look at different type of seating for comfort since we wait a bit.
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by lorikelly8996
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Clive was helpful talking about a future truck
Jul 21, 2026 -
Toyota of Tampa Bay responded
Lori, thank you for your feedback and this review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Hello Ashley,
Thank you for reaching out.
Unfortunately, I was not satisfied with the wheel balancing service.
After the service, I noticed that at highway speeds the steering wheel starte
Unfortunately, I was not satisfied with the wheel balancing service.
After the service, I noticed that at highway speeds the steering wheel started vibrating, and the entire car shakes more than it did before. I inspected the wheels and found that the front right wheel has no balancing weights on it at all, which is very concerning and does not seem normal.
I paid a significant amount for this service, so I expected the job to be done correctly. I would appreciate it if you could look into this issue and arrange to have the wheel balancing checked and corrected as soon as possible.
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by Ali Zaatour
Verified Customer
Verified Customer
Service Price Transparency
Jul 16, 2026 -
Toyota of Tampa Bay responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Ali, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Jul 16, 2026 -
Ali Zaatour responded
The oil change service was good. My only concern is with the wheel balancing.
My car is still vibrating at higher speeds, and I noticed that the front right wheel doesn’t have any balance weights attached. I believe this is what’s causing the steering wheel to shake and the vehicle to vibrate.
My car is still almost new, and the tires are new as well. I don’t have any issues with the vehicle other than the wheel balancing. I specifically paid for this service, but unfortunately, it was not done properly.
Normally, I go to Sam’s Club because they provide wheel balancing for free under the tire warranty, and they always do an excellent and accurate job. However, I didn’t have enough time to go there, so I decided to pay for the balancing service while having my engine oil changed because I’m very busy.
Unfortunately, I didn’t receive any benefit from the balancing service and ended up paying $110 without resolving the problem.
I also can’t call because my English isn’t very good. The best way to contact me is by text message or email.
Great!
Very professional and communication was great! Always do a great job with my service!
Very professional and communication was great! Always do a great job with my service!
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by Scott
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Toyota of Tampa Bay responded
Thank you for trusting us with your Lexus RX 350 service. Ashley and our team are glad the communication met your expectations and that we could deliver professional care. We look forward to supporting your Lexus in the future.
Todo bien la chica me dió buena atencion espera corta
todos muy atentos quede satisfecha
todos muy atentos quede satisfecha
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by OLGASOSA.72
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Toyota of Tampa Bay responded
Great to know you received attentive help and enjoyed a short wait. We’re glad the team took care of you and that you left satisfied with your Toyota. Thank you for your review.
Ashley helped me with reassurance and expertise with
everything that was involved with my tire being replaced and my wheel being repaired.
everything that was involved with my tire being replaced and my wheel being repaired.
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by mark
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Toyota of Tampa Bay responded
We’re happy Ashley’s expertise and reassurance made the tire replacement and wheel repair straightforward. We’re glad to help keep your Toyota rolling safely.
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