Ashley Isley

Ashley and Anna are the best! Great to work with. Green Ford is great. Bought a new car there in 1989, moved to Florida for 25 years, back in 2014. Been going there for service wo Great to work with. Green Ford is great. Bought a new car there in 1989, moved to Florida for 25 years, back in 2014. Been going there for service work since 2018 for 2 Mustangs, an F-150 and a GT 500. More

by stephen.durland Verified Customer Verified Customer

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The service advisor was extremely courteous and very professional. The truck was finished in a timely fashion. professional. The truck was finished in a timely fashion. More

by tkvrs Verified Customer Verified Customer

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I brought my company vehicle in on June 1st for an A/C repair after scheduling the drop-off on May 29th. We were quoted roughly 2 days for the repair. A week and a half later, one of my team members stopp repair after scheduling the drop-off on May 29th. We were quoted roughly 2 days for the repair. A week and a half later, one of my team members stopped by for a status update and was told the vehicle had not been worked on yet. Not once during that time did anyone from Green Ford contact us with an update. During this time, my company has been paying out of pocket for a rental vehicle every day since drop-off. That would be enough for a one-star review on its own. But there's more. Following our drop-off, a service adviser contacted a mutual customer of mine and theirs using information pulled from Green Ford's customer database. This person had no involvement in our repair, the only connection was that he's also a Green Ford customer. She called him to make a personal complaint about me. That is no way to use any customers information. I filed a formal complaint with Green Ford's customer relations department and was told the matter would be reviewed. I have received no follow-up regarding this issue. I've done business here before and received little to no communication, picked up the vehicle and they completed unapproved work and waited over an hour for them to locate my keys. I've never complained about these things and tried to give them grace but what I got with that grace was a vehicle that sat untouched for nearly a month, zero communication, unnecessary rental costs, and a privacy concern serious enough to require a formal complaint and once again its been crickets from anyone at Green Ford. I'll update More

by unsatisfiedcustomer Verified Customer Verified Customer

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Ashley always greets me nicely. She is smart and knowledgeable. If she thinks i should wait at home, she lets me know and has a driver take me and pick me up. She is such a lovel She is smart and knowledgeable. If she thinks i should wait at home, she lets me know and has a driver take me and pick me up. She is such a lovely person to deal with.. Ashley is one of the reasons I always go to Ford when something happens with my car. More

by DITTYANN Verified Customer Verified Customer

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I wanted to take a moment to recognize one of your employees, Ashley, for the exceptional customer service she provided during my recent warranty repair experience at Green Ford. My truck required ex employees, Ashley, for the exceptional customer service she provided during my recent warranty repair experience at Green Ford. My truck required extensive repairs, including replacement of the transmission, driveshaft, and several 4x4 components. Throughout the entire process, Ashley was outstanding. She consistently kept me informed, answered my questions promptly, coordinated with the warranty company, and made sure I understood what was happening every step of the way. Repairs of this magnitude can be stressful and inconvenient, but Ashley's professionalism, communication, and genuine concern for customer satisfaction made the experience much easier. She always treated me with respect, followed through on her commitments, and demonstrated a level of customer service that is becoming increasingly rare. I believe employees who go above and beyond deserve to be recognized, and Ashley certainly falls into that category. She represented Green Ford exceptionally well, and because of her efforts, what could have been a frustrating experience turned into a positive one. Please extend my sincere appreciation to Ashley for her hard work, dedication, and commitment to her customers. Green Ford is fortunate to have someone of her caliber on your team. Thank you for your time and for the service your team provided. Sincerely, Robert Land More

by raland8 Verified Customer Verified Customer

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Positive My experience was positive My experience was very very, very, very, very very positive very very, very, very, very very positive More

by rlinder1966 Verified Customer Verified Customer

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They are always pleasant and they do good work. it took a little longer than they expected. But that was because the first door they got in to repair my truck was not right so they didn't put it o it took a little longer than they expected. But that was because the first door they got in to repair my truck was not right so they didn't put it on and got a different one to make it right. thank you green ford. More

by mac Verified Customer Verified Customer

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The team at Green Ford always takes great care of us Service is timely and they communicate all through the process. Service is timely and they communicate all through the process. More

by KAMANDACHAD Verified Customer Verified Customer

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Great experience. Quick and efficient Will return for service there again this week for my other Ford. Quick and efficient Will return for service there again this week for my other Ford. More

by FBDeluxe Verified Customer Verified Customer

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Megan and staff always treat us good and advise on any issues needing attention and don’t pressure issues needing attention and don’t pressure More

by DUSTINBROOKS2286 Verified Customer Verified Customer

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