Ashley Isley | Page 20

IN and Out Had to schedule a normal service visit and also placed order for new tires. Everything went very good and II was on my way with no problems. P.S. Had to schedule a normal service visit and also placed order for new tires. Everything went very good and II was on my way with no problems. P.S. I still miss ole John Lawson, he was the best!! More

by JOHNHLBARRIER Verified Customer Verified Customer

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2007 Mercury So today 2/3/20 I called Green Ford to schedule service for My 07 Mountaineer and they told me they cannot work on it any longer. Because it is not a So today 2/3/20 I called Green Ford to schedule service for My 07 Mountaineer and they told me they cannot work on it any longer. Because it is not a Ford I guess. I do not remember the service adviser's name, but she was quite rude actually. I was able to get this service scheduled with Crossroads Ford in Kernersville. I guess they still work on Mercury vehicles. WHERE IS ASHLEY? She ALWAYS took care of my vehicles, and was understanding. I can't express how much she did to help with this vehicle. If I could rate this service on Ashley alone, I would give it 5 stars, but I cannot any longer. Ashley always helped me with this vehicle and never gave me excuses, and I wish her the best. So be forewarned, if you own a Mercury, be prepared to take it to another dealer. I think this is really strange considering I have taken this car to them for service many times in the past. Green Ford wanted me to take it to Quick Lane, but I'm not comfortable with them considering the level of service required. Quick Lane is fine for oil changes and things of that nature, but I just do not see how they can help with bigger issues. After all, their name is Quick Lane. Anyway, just to let you know, I will find another dealer to work with in the future, and will probably not use Green Ford to service my vehicles, or to purchase a new vehicle from if I feel the need. Good luck. *Update* 2/3/20 So I got a call from Scott I think his name was from Green Ford. I think he read this review. He apologized for for the misinformation and assured me that indeed Green Ford does service Mercury vehicles. I took the car in today, and am currently awaiting to get the vehicle back. Scott was very nice during our conversation, and apologized several times. And again, Ashley to the rescue! Ashley is very knowledgeable and more than willing to take care of my vehicles. She always keeps me informed about the status of the service needed and the cost. Hooray for Ashley! I have updated the star rating for this dealership. *Update* 2/5/20 So, here I am updating this review again... I picked up the car on the 2/4. No check engine light! They replaced Evap canister vent valve and the connector/pigtail at a cost of $344.48 plus tax. Was on my way back home on 2/7 and lo and behold, the check engine light is back on with the same code and symptom, small Evap leak.I called 2/8 but Ashley wasn't working so we shall see where this goes from here. I'm at a loss as how to rate this dealer now, so I will wait until I see what they are going to do about this and what the cost will be. I'm just so frustrated with this situation. I will have to be without a car again for another 2 or 3 days I suppose, and with my work schedule, I'm not even sure when I can get it to them. Update to follow I guess. *Update* They fixed my car More

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Never Disappointed I have been purchasing and servicing all my Ford's at Green since November 2005. I have never been disappointed with any sales or servicing. Ashley Is I have been purchasing and servicing all my Ford's at Green since November 2005. I have never been disappointed with any sales or servicing. Ashley Isley goes out of her way to make my experience there perfect from start to finish. I plan to continue my relationship there in both sales and service for a long time to come. Keep up the great work! More

by F350 Diesel super duty Verified Customer Verified Customer

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Four cars latter. I have purchased 4 cars from Green Ford in a span of 20 years and they have always done the service work on them. Good then and good now. I have purchased 4 cars from Green Ford in a span of 20 years and they have always done the service work on them. Good then and good now. More

by Cphill Verified Customer Verified Customer

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Due to Ashley in your Parts Dept. it was good Due to a long wait approx. 4 1/2 hours to have the motor for my passenger window installed, which should have been a 2 hour job, your employee Ashley Due to a long wait approx. 4 1/2 hours to have the motor for my passenger window installed, which should have been a 2 hour job, your employee Ashley made the wait less nerve wracking by keeping me informed on the progress of same. I do not know what the problem was, but this was an excessive wait time. I have always found Ashley to be a professional, yet concerned and thoughtful for the customers of Green Ford. She should be highly commended on her job performance and she certainly leaves you the desire to continue coming back to Green Ford. More

by SHORNER0 Verified Customer Verified Customer

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Service Everyone was very friendly and provided great service. I have used this service department many times over the years and have always felt that I rece Everyone was very friendly and provided great service. I have used this service department many times over the years and have always felt that I received the best service. Thanks. More

by HOWERTONA Verified Customer Verified Customer

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Everything was done well and on time . I know it could be a problem but it would be nice if a text was sent at the end of each day giving an update on the status of repair. be a problem but it would be nice if a text was sent at the end of each day giving an update on the status of repair. More

by Tgcreech Verified Customer Verified Customer

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Exceptional service from Ashley. Work was done in a timely manner and my car was returned to me in clean condition and I was pushed for excess repairs. timely manner and my car was returned to me in clean condition and I was pushed for excess repairs. More

by RBWJR1973 Verified Customer Verified Customer

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Great Service I always let Green Ford service my vehicles, and would not allow anyone else to touch them. I trust them to do what needs to be done. I always let Green Ford service my vehicles, and would not allow anyone else to touch them. I trust them to do what needs to be done. More

by GLHOUSTON Verified Customer Verified Customer

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It’s always a pleasure working with Ashley!!! Gets me in when I don’t have any other time to get my needs taken care of... when I don’t have any other time to get my needs taken care of... More

by DCARMICHAEL5757 Verified Customer Verified Customer

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