Ashley Jannie

I am a 62 yo, 6'7" tall, 200lbs and I am looking to transition from a 1999 Ford F150 manual transmission which I have enjoyed since 2022 into something smaller and gets around 50 mpg. My wife and I we transition from a 1999 Ford F150 manual transmission which I have enjoyed since 2022 into something smaller and gets around 50 mpg. My wife and I went to Carver Toyota in Columbus Indiana on 19DEC for a fact-finding mission just to see if I fit into a Prius. FYI a 6'7" 200 lb man just fits into a Prius. We met Jalen who is an outstanding young man whom I would describe as extremely knowledgeable of all Toyota makes and models, friendly, sincere, efficient, effective and highly motivated during the rest of the month of December Toyotathon. He answered our questions in a patient, concise and very friendly manner and asked us pertinent, informative questions as well. Long story short, my wife and I ended up spending 4 .5 hours at the dealership. We enjoyed our interactions and are now proud owners of a 2024 Hybrid Cienna XLE and a 2026 Carola SE. Thanks to Jalen, Ashley and Richard for answering all our questions, asking us the right questions, finding the perfect vehicles within your inventory and making our relationship with Carver Toyota quite memorable. My wife and I have thoroughly enjoyed our time with you and we are elated with the absolutely beautiful vehicles sitting side by side in our garage as well as how personally and professionally you worked with us. Merry Christmas! More

by olivebranch33 Verified Customer Verified Customer

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Carver Toyota misrepresented financing, made me believe I had to buy add-ons to get financed , and when I called them out, they tried to silence me with a cease-and-desist instead of fixing the fraud. Their had to buy add-ons to get financed , and when I called them out, they tried to silence me with a cease-and-desist instead of fixing the fraud. Their actions destroyed my credit and left me dealing with the fallout, while they dodge all accountability. This isn’t just bad service, it’s predatory. If you care about honesty, your money, or your credit, stay far away from this dealership. More

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Nick was extremely helpful in finding the perfect car for us. He was very responsive to requests and worked with me to hammer out details before I even walked in the door. Richard Wright was the F&I manager us. He was very responsive to requests and worked with me to hammer out details before I even walked in the door. Richard Wright was the F&I manager on the deal and was beyond fantastic to work with. More

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Deceptive, dishonest, and predatory. This dealership ruins lives and hides behind silence and fine print. I’m writing this with deep frustration and sadness. I was sold a vehicle here This dealership ruins lives and hides behind silence and fine print. I’m writing this with deep frustration and sadness. I was sold a vehicle here by a salesman named Mike, who outright lied to me about key details of the deal. I later found out I wasn’t the only one—Mike had lied to multiple customers, which ultimately got him terminated. But the damage had already been done to me. Despite clear evidence that my deal was based on fraud, the dealership has refused to unwind the contract or make it right. Their position seems to be: “Yes, the guy lied to you, and yes, he no longer works here—but it’s your problem now.” Because of this, my credit is now destroyed, and I can’t qualify for a mortgage or even decent rent. I have children I’m trying to provide stability for, and this one fraudulent sale has derailed that completely. I’ve contacted them numerous times, but their lack of accountability is shocking. This isn’t just bad customer service—this is unethical business. They knowingly let the consequences fall on a working parent instead of taking responsibility for what their own employee did under their roof. If you care about your credit, your money, or your family’s security, I strongly advise staying away from this place. This experience hasn’t just cost me money—it’s cost me time, peace of mind, and opportunities for my kids. More

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They do not attack you when you drive onto the parking lot but when you ask for help, they are there without pressure. Personal touch is very welcoming and professional. lot but when you ask for help, they are there without pressure. Personal touch is very welcoming and professional. More

by bjbowlen Verified Customer Verified Customer

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Nick is the Best Salesman that I have ever had the pleasure of Dealing with. His Honesty and Professionalism are rare qualities in today's market. He is very highly recommended. pleasure of Dealing with. His Honesty and Professionalism are rare qualities in today's market. He is very highly recommended. More

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Even though I had a great sales experience, I did encounter one small issue. Due to being an out of state customer, there were paperwork delays regarding the registration process. Ashley stepped up encounter one small issue. Due to being an out of state customer, there were paperwork delays regarding the registration process. Ashley stepped up to the plate and resolved these immediately. Great customer support! More

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The Dealer Principle Ashley Jannie, Finance Manager Jason Teague and Salesman Nick Dougherty are Rock Stars. The people at Carver are the Best in the Business bar none. Teague and Salesman Nick Dougherty are Rock Stars. The people at Carver are the Best in the Business bar none. More

by BADTIN Verified Customer Verified Customer

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Purchasing a new vehicle can often be a daunting and stressful experience, but my recent purchase of a Tacoma was anything but. From the moment I stepped onto the lot I was greeted by the friendly and p stressful experience, but my recent purchase of a Tacoma was anything but. From the moment I stepped onto the lot I was greeted by the friendly and personable salesperson Nick. He immediately put me at ease with his demeanor and product knowledge. As he guided me through the various features and capabilities of the Tacoma I could tell that Nick was genuinely passionate about the vehicle and committed to ensuring you found the perfect fit. His attentiveness to your specific needs and preferences was key as he carefully listened to my must-have requirements and tailored the test drive experience accordingly. The effortless back-and-forth dialogue with Nick instilled a sense of trust, and I felt confident that he had my best interests in mind throughout the entire process. When it came time to discuss the financial details Nick walked me through the numbers with clarity and transparency. By the time I signed on the dotted line I knew I had not only found the ideal truck for my lifestyle, but also forged a positive relationship with an exceptional salesperson who had gone above and beyond to ensure my purchasing journey was smooth, seamless, and enjoyable. The exceptional customer service provided by Nick has undoubtedly solidified my decision to become a proud Tacoma owner and repeat Carver Toyota customer. More

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Nick Dougherty was Amazing. I would Definitely Recommend Nick and The Dealership. Five Star Service. I would Definitely Recommend Nick and The Dealership. Five Star Service. More

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