Matt Trujillo

This place is terrible. They only care about making the sale. After that you will get nothing from them. They will never return your calls or emails or anything. The worst a They only care about making the sale. After that you will get nothing from them. They will never return your calls or emails or anything. The worst at follow-up or any sort of customer service. More

by TAKEOFF321 Verified Customer Verified Customer

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Dealership manager and sales team offered us a promotion from Hyundai that either wasn't available to us or it wasn't processed correctly. Hyundai finance is now charging us $1k for that invalid promotion. from Hyundai that either wasn't available to us or it wasn't processed correctly. Hyundai finance is now charging us $1k for that invalid promotion. We've been contacting managers, sales, and the accounting department. Had to make dozens of calls and texts, drove 45 mins, three different times to speak in person. At first they said that they were not responsible, that they would only cover 1/4 of the fee, nothing was promised from them to us, and then that they were working with Hyundai to work something out. It's been months, they would never return my calls and continually say that they are looking into it. More

by ABGUZMAN Verified Customer Verified Customer

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I was impressed and well supported during the purchasing period, which was a total of about three days, all managed off site by text, email and phone. Taking delivery was not as good an experience. I was gi period, which was a total of about three days, all managed off site by text, email and phone. Taking delivery was not as good an experience. I was given the key and sent home. I had test driven a similar car elsewhere, so knew I wanted the car, but some time with it on site would have helped me learn some of the aspects of it that I am only finding out weeks later. I was to receive an adapter for the charger in the mail, coming from the dealer. Two weeks later that has not arrived. The Finance office experience was superb. Kacy did a great job of explaining all aspects of the financing and optional coverages. More

by DOUGMD Verified Customer Verified Customer

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Mohamud was very attentive, informative, courteous, and acted with a bias for action. I arrived late in the day, having already decided to purchase an Ioniq 5, and he stayed past closing to ensure I had a acted with a bias for action. I arrived late in the day, having already decided to purchase an Ioniq 5, and he stayed past closing to ensure I had a smooth experience. I also worked with Matt in Finance, who was very knowledgable, and answered all my questions. He also stayed late to make sure I could close out my purchase the very same day. I didn't catch the managers name but he was also attentive and acted quickly to offer me a fair trade in value and approve my offer. More

by Chris Verified Customer Verified Customer

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Our team was very responsive, informative, helpful, and friendly. We look forward to working with this same team in the future! friendly. We look forward to working with this same team in the future! More

by Danny K Verified Customer Verified Customer

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Mustaf was great in looking over vehicles, talking about features, and getting pricing terms and initial paperwork out of the way. Matt did an excellent job going over all the financing/legal paperwork and features, and getting pricing terms and initial paperwork out of the way. Matt did an excellent job going over all the financing/legal paperwork and answering all the questions I threw out at him. The team even stayed late to get all the work done. Left feeling like I got a good deal and overall very happy! More

by PAUL.ALVESTAD.03 Verified Customer Verified Customer

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My sales rep was ok and, Rachel Walen, one of the sales managers, was semi reasonable but everything else about this dealer was very disappointing. The Finance department was terrible and very high pressur managers, was semi reasonable but everything else about this dealer was very disappointing. The Finance department was terrible and very high pressure. They had me walk over to the Jeep dealer to complete the sale. Bu the supposedly "new" vehicle had nearly 300 miles on it which they tried to explain away as a dealer trade. But the dealer it was sold to was more like 25 miles away. Further someone's cell phone had been registered to it so it's pretty clear it was previously sold to someone else. The vehicle also had some obvious damage. And look at their service bays which are beyond poor. I'd stay FAR away from Seattle Hyundai! More

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Very friendly, never felt pressured and efficient process. Appreciated the smoothness in transitioning between my old lease and new one process. Appreciated the smoothness in transitioning between my old lease and new one More

by COZZETTO Verified Customer Verified Customer

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Great service. Very satisfied. So far, so good. Ask me again in a year or so. Very satisfied. So far, so good. Ask me again in a year or so. More

by PUDNEWMAN Verified Customer Verified Customer

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Levi was responsive, professional, and respectful. His communications by phone and text were clear and complete. His communications by phone and text were clear and complete. More

by ERICR7 Verified Customer Verified Customer

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