Ashley L. | Page 5

Bought 2024 Hyundai Tucson Hybrid N line from this dealership. Confirmed the car was available before visiting. Upon visiting, waited 40 minutes just to be sat down and the sales rep Zia to go find th dealership. Confirmed the car was available before visiting. Upon visiting, waited 40 minutes just to be sat down and the sales rep Zia to go find the car. He couldn't find the car so he offered the same car in same color for me to test drive. During the pricing process, Zia was given the pricing sheet from the manager named T. We discussed the discrepancy in the tax amount because the paper and the calculation showed I was being taxed on the doc fee and licensing/titling fee which is wrong. I then went to T and asked why those two items are being taxed and if that is correct. He agreed with me that they shouldn't be taxed and said the pricing sheet has no credibility, forget about it. As a customer, it is not professional nor accurate to be shown false and inaccurate pricing sheet as the customer is the one paying. T showed me his program he uses to calculate the tax. I agreed with the amount on the computer and proceeded with the transaction. I waited over an hour for finance manager. It was already past 9pm at this point. I had been at the dealership since 6pm. I said I will come back tomorrow to sign and the car be available for pick up. Zia promised to have the car ready. Zia did give me a loaner for me to drive as I did not have a car. I thanked him for that. Next day, Zia calls me at the dealership and says he cannot find the car and that I come on the following day. I said no, I am coming at the promised time and that he needs to go find the car. How can the car be missing? It shouldn't be that difficult to find the car. Then Zia tells me not to rush him and that if I don't want to buy the car, then don't buy the car. At this point, the dealership had already applied for the loan. I received the credit check alert. The loan is approved. How unprofessional and rude of Zia to say that and not find the car. I still went to the dealership, Zia finally found the car and I met with the finance manager to sign. I'd say this has to be the most difficult car buying process. Not to mention the dealership waiting area was dirty, Keurig machine was not filled with water, and the staff looked unorganized as they could not find the car for several hours. Also Zia mentioned that the hyundai bluelink app is complimentary for 3 years. For 2024 models, it is actually complimentary for lifetime. He gives false information. Buyers, do your own research, double check the fees and taxed, don't trust the sales rep. More

by ysh91725 Verified Customer Verified Customer

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Mustaf and the rest of the team made me so comfortable. I was worried about dealerships in general, however meeting with Mustaf and Rachel, I was immediately relieved. Very professional, friendly and worke I was worried about dealerships in general, however meeting with Mustaf and Rachel, I was immediately relieved. Very professional, friendly and worked up the best deal. More

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Mustaf and the rest of the team at Hyundai of Seattle were fabulous. I would rate everyone I worked with and/or interacted with a 10/10! Thank you for making the experience positive. were fabulous. I would rate everyone I worked with and/or interacted with a 10/10! Thank you for making the experience positive. More

by NRAY31MK1 Verified Customer Verified Customer

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Good experience with Hyundai team. Mohamud was great, very personable - explained everything and was easy to work with. Bari was great walking through the financing process - was ver Mohamud was great, very personable - explained everything and was easy to work with. Bari was great walking through the financing process - was very good at outlining all the options which are many! And Ashley was very responsive, got everything scheduled quickly and easily and was great to hang out with while we waited between sales & financing. UPDATED: I dropped the evaluation a couple of stars - the sales process was fine but disappointed that once you buy car, the relationship goes south. We were supposed to get a call when plates are in but just got a tiny postcard -glad I didn't accidentally toss it with rest of junk mail. Went in to pick up the plates and they were handed to us - asked if we wanted them to install as if it was a burden so we just took them. The tone just changed markedly after finishing the purchase. I know this seems trivial but the tone from when purchasing to just a couple of weeks after purchase changed so dramatically was surprising. More

by SCOTTROSENBLOOM Verified Customer Verified Customer

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The Seattle Hyundai dealership was fantastic. They made my purchase of my new vehicle seemless from start to finish. They made my purchase of my new vehicle seemless from start to finish. More

by Zazoo_1274 Verified Customer Verified Customer

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I felt very happy with the service they have provided in buying my new car buying my new car More

by SDPREDDY1998 Verified Customer Verified Customer

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Les was very informative and helpful throughout the whole buying process. Really enjoyed buying my new car from Hyundai Seattle. buying process. Really enjoyed buying my new car from Hyundai Seattle. More

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I found a great car with a great price on the internet. Ashley helped me set up a test drive. Mustaf brought the car around, we drove it around and the car was perfect for us. Mohamud and his manager put t Ashley helped me set up a test drive. Mustaf brought the car around, we drove it around and the car was perfect for us. Mohamud and his manager put together a great price for us. Bari carefully walked us through the paperwork and just like that, we had a new car! Excellent experience! Thank you, Seattle Hyundai! More

by wreckingrow Verified Customer Verified Customer

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Ethan was very friendly, helpful, and energetic. Ashley was very prompt in the communication before the purchase and provided all the necessary information. Our purchase was smooth, although the wai Ashley was very prompt in the communication before the purchase and provided all the necessary information. Our purchase was smooth, although the waiting time was a bit lengths when closing the deal. Overall great experience. More

by Sudipta Verified Customer Verified Customer

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Rachael was incredible. Very professional and a pleasure to work with. She made the deal happen. Very professional and a pleasure to work with. She made the deal happen. More

by JIMPAYNE1 Verified Customer Verified Customer

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