Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Ashley McCraw

December 04, 2025

Dealership Rating
Employee Rating

Exceptional service the dealership went above and beyond exceeding expectations I will most definitely return More

by Be_nightingale
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

Dec 07, 2025

Walt Massey Ford responded

Great to hear the team went above and beyond and exceeded your expectations. We appreciate you sharing your experience and look forward to welcoming you back next time.

November 28, 2025

Dealership Rating
Employee Rating

They are always very helpful, knowledgeable and pleasant people to work with. And finish work in a timely manner. More

by kgreenlee40
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

Dec 01, 2025

Walt Massey Ford responded

Glad to hear the team continues to be helpful, knowledgeable, and easy to work with. Getting everything done in a timely manner is a priority, and we appreciate you taking the time to share your experience.

November 21, 2025

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Employee Rating

I brought my truck in on October 6, 2025 for repair work. After numerous calls, and, numerous non-return calls, I decided to pick my truck up to carry it for More

by Pastordoncochran
Recommend Dealer
No

Other Employees Tagged: Ashley McCraw

Nov 21, 2025

Walt Massey Ford responded

Sorry to hear about the frustration you’ve dealt with getting updates on your truck. That’s not the experience we want anyone to have. Our GM, Travis Cupples, will be reaching out, but she’s also welcome to call the store and ask for him directly so we can sort this out and get things moving in the right direction. We appreciate the chance to make it right.

November 19, 2025

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They done a good job for me and they were very friendly. They treated me we respect. More

by popwelltina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Nov 21, 2025

Walt Massey Ford responded

Glad to hear everything was handled well for you. The team will appreciate knowing their friendliness and respect stood out during your visit. We look forward to helping again next time.

November 14, 2025

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Employee Rating

Ashley was very understanding, quick check in and out. Did a wonderful job of customer service! More

by ajs_ash99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lynnette Taylor

Nov 17, 2025

Walt Massey Ford responded

Great to hear Ashley took such good care of you. Quick check-in and check-out paired with genuine understanding makes all the difference, and she’ll appreciate the recognition. Thanks for sharing your experience!

October 29, 2025

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Service was efficient and done well I have no complaints waiting area was clean and comfortable More

by kevinhholmes1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Nov 10, 2025

Walt Massey Ford responded

We’re happy to hear your service was efficient and the waiting area met your expectations! Thanks for sharing your experience with us.

October 29, 2025

Dealership Rating
Employee Rating

The people there is really nice . They are very helpful and let you know what’s bad before they change that’s what I like More

by mturnage79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Walt Massey Ford responded

We’re glad to hear our team’s honesty and helpfulness stood out to you! It’s great knowing they took the time to explain everything before making any changes.

October 24, 2025

Dealership Rating
Employee Rating

Wonderful Sleeping but a great wonderful friendly and helpful, thanks you You better keep her cause this person some people would love to get this professional person More

by ejones321
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

Oct 25, 2025

Walt Massey Ford responded

We’re so glad to hear you had such a great experience and that our team member made such a positive impression! We’ll be sure to share your kind words with them — thank you for taking the time to share your feedback.

October 22, 2025

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Employee Rating

Valerie and sales and Ashley and service were great to work with. I took my F250 in for service and Ashlie was very knowledgeable about what was going on with it and kept me informed about its progress. W More

by 1331ckg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Valerie Graham, Tim Laird, Dalton Mcneese , Chris Waltz

Oct 24, 2025

Walt Massey Ford responded

We’re so glad to hear that both Valerie and Ashlie made such a great impression! It’s wonderful that you felt informed, supported, and never pressured throughout your visit. We appreciate the 10 out of 10 recommendation and look forward to seeing you again!

October 13, 2025

Dealership Rating
Employee Rating

They are very good and they are very nice and very helpful and knowledgeable I recommend them. 3 More

by robertgreen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary , Anthony Chapman

Oct 19, 2025

Walt Massey Ford responded

We’re happy to hear you had a great experience with our friendly and knowledgeable team! Thank you for your kind words and for recommending us!

1

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