Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Ashley McCraw

September 08, 2025

Dealership Rating
Employee Rating

My car was picked up from my place of employment for annoil change. The driver was very courteous and professional. It was helpful to receive texts updating me on the progress. Overall a great experienc More

by Vsaundry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 28, 2025

Dealership Rating
Employee Rating

Everyone has been great to me. I will definitely be recommending them to everyone and my family More

by ladycook222003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear that! Knowing you’ll be recommending us to friends and family means everything. We appreciate your trust and look forward to serving you again!

August 28, 2025

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Employee Rating

I had an excellent experience working with Carlos while purchasing my vehicle. He was attentive, observant, and truly listened to my needs. He used that information to guide me through the process and expl More

by tyquerriat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Johnson, Dalton Mcneese

Aug 29, 2025

Walt Massey Ford responded

We’re so glad to hear Carlos and Dalton made your experience such a smooth and enjoyable one! It’s wonderful that Carlos took the time to truly listen and guide you, and that Dalton explained everything clearly and patiently. We’ll be sure to share your kind words with them—thank you for the recommendation and enjoy your new vehicle!

August 27, 2025

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Employee Rating

Courtesy, clean on time facilities were in clean shape welcome Matt was out treated with courtesy at all times More

by GRAMPPY42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Erica Gary

Aug 27, 2025

Walt Massey Ford responded

We’re happy to know you felt welcomed and well taken care of. Thanks for noticing the little details and sharing your experience!

August 27, 2025

Dealership Rating
Employee Rating

Excellent service and very respectful service department Ms. Ashley McGraw was extremely helpful and kept me informed throughout the time my vehicle was there More

by arbadacarba69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Aug 28, 2025

Walt Massey Ford responded

We’re glad to hear Ashley kept you updated and that the service team treated you with respect throughout your visit. Thank you for trusting us with your vehicle!

August 27, 2025

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Employee Rating

Ashley Mccraw was awesomely polite , outstanding service with updates. Management was hands on unlike most places. Very welcoming and professional. More

by finebyme3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Erica Gary

Aug 28, 2025

Walt Massey Ford responded

We’re happy to hear Ashley and the management team made your experience so positive with great communication and a welcoming approach. Thank you for sharing such kind feedback!

August 21, 2025

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Employee Rating

Good folks to do business with and got the job done in a timely manner. More

by coolunderfire2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Erica Gary

Aug 25, 2025

Walt Massey Ford responded

We’re glad to hear our team took good care of you and got everything handled quickly! Thank you for your kind words.

August 20, 2025

Dealership Rating
Employee Rating

Always have nice and friendly service. Never have an issue. I highly recommend using this dealership! More

by kgreenlee40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Erica Gary

Aug 21, 2025

Walt Massey Ford responded

We’re so glad to hear our team consistently provides friendly service and makes every visit a good one. Thank you for your recommendation!

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