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Ashley McCraw
Ashley McCraw at Walt Massey Ford

Ashley McCraw | Page 2

Service Advisor

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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4.8
41 Reviews
4.8

41 Reviews

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41 Reviews of Ashley McCraw

March 26, 2026

Dealership Rating
Employee Rating

Frictionless . Helpful. Addressed current problems while passing on knowledge about future maintenance possibilities. Friendly and welcoming. Service with a smile. More

by badon.jerome
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Mar 27, 2026

Walt Massey Ford responded

Thank you for sharing your experience. We’re glad to hear our team provided helpful, friendly service while addressing your current needs and offering guidance for future maintenance. We truly appreciate you choosing our dealership and look forward to assisting you again.

March 09, 2026

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Employee Rating

Thanks All went well I'm very pleased with the service I will definitely be back More

by feleshiajefferson43
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Mar 10, 2026

Walt Massey Ford responded

It is fantastic to hear that the service provided was so pleasing. Delivering a high-quality experience is a primary goal for the entire team. Your decision to return for future needs is greatly valued.

March 09, 2026

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Employee Rating

Went out of way to get my car oil changed. Also picked my car up and brought it back. Made my day! More

by irmasanders53
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Mar 10, 2026

Walt Massey Ford responded

It is great to hear that the door-to-door service made such a positive impact on your day. Providing convenient pickup and delivery options is a top priority for the service team. Your appreciation for this extra level of care is greatly valued.

March 05, 2026

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Employee Rating

I have purchased a number of vehicles online and the team at Walt Massey made the process easier and more efficient than any dealership I’ve ever worked with. They were easy to work with, responsive and org More

by dfoster22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird, Dalton Mcneese, Anna Davis

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Mar 05, 2026

Walt Massey Ford responded

It is a pleasure to hear that this was the most efficient online buying process you have ever experienced. Being responsive and organized is exactly how the team aims to make remote purchases seamless and easy. Your high recommendation for the dealership is greatly appreciated.

February 23, 2026

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Employee Rating

They didn't seem knowledgeable about cars. Service was horrible. Ashley was nice. I won't be back. More

by Tim@ratcliffcpas.com
Recommend Dealer
No

Other Employees Tagged: Ashley McCraw

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Feb 24, 2026

Walt Massey Ford responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Kevin Winningham, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 530-0627.

February 20, 2026

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Employee Rating

Always excellent service. The employees are friendly and helpful. An excellent place to do business with. More

by Cletusburroughs60
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Feb 24, 2026

Walt Massey Ford responded

Thank you so much for the consistent support! It is wonderful to hear that the team's friendliness and helpfulness continue to meet expectations. We truly appreciate the kind words and look forward to seeing you again soon.

January 22, 2026

Dealership Rating
Employee Rating

Great costumer service, followed up to check on truck, always on top of their game. More

by harley815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Walt Massey Ford responded

Thank you for your kind feedback. We’re glad to hear you received great customer service, appreciated the follow-up, and felt well taken care of throughout the process. We truly appreciate your trust in us.

January 22, 2026

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Employee Rating

Easy and organized They communicated well and made the customer feel valued Great service with a smile More

by rowelldc2266
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Jan 22, 2026

Walt Massey Ford responded

Thank you for your kind feedback. We’re glad to hear the process was easy and organized, communication was clear, and you felt valued throughout your visit. We truly appreciate your trust in us.

January 17, 2026

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Employee Rating

The dealership is excellent. I admire the way the technicians take care of your car or truck. They will let you know what you need on your vehicle. More

by bonettehughes28
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Jan 19, 2026

Walt Massey Ford responded

Thank you for your kind review. We’re glad to hear you appreciate the care our technicians provide and the clear communication about your vehicle’s needs, and that Ashley made a positive difference during your visit. We truly appreciate your trust and choosing our dealership.

Jan 19, 2026

bonettehughes28 responded

Massey Ford is the dealership to buy, trade and get your vehicle in top running shape. All of the employees at Walt Massey Ford are friendly. My email address is as following: bonettehughes28@gmail.com Keep up the good work.

January 08, 2026

Dealership Rating
Employee Rating

I appreciate the time spent on my truck and figuring out what was the problem. I Thank Ashley for taking the time to explain my situation and her More

by Tra.0272
Recommend Dealer
Yes

Other Employees Tagged: Ashley McCraw

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Jan 09, 2026

Walt Massey Ford responded

Thank you for your kind feedback. We’re glad the time spent diagnosing your truck helped get to the root of the issue, and we appreciate you recognizing Ashley for taking the time to explain everything clearly. We truly appreciate your trust in our team.

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