Ashley Natale | Page 13

Fast and Efficient Great service from the time I arrived until the time I left, very efficient, quick and well done. Only issue was the time it took to schedule routine Great service from the time I arrived until the time I left, very efficient, quick and well done. Only issue was the time it took to schedule routine service, not a huge problem just be aware that it may take several days before they can fit you in. More

by MPPIERCE2 Verified Customer Verified Customer

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Impressive service response My left front turn signal has been out for over a week and I was in the area for a doctors appointment, so on an impulse, I called David Dodge's My left front turn signal has been out for over a week and I was in the area for a doctors appointment, so on an impulse, I called David Dodge's service department to see if they could "squeeze" me in. The pleasant service representative said we are a little busy but I think we can take care of your problem, bring it in. To make a long story short, she signed me in, I went to the customer's lounge and read my Kindle Paperwhite and in less than an hour the turn signal was repaired and I was on my way. KUDOS to the employees for fast, pleasant and efficient service. Sincerely, Paul D. English, Jr. More

by The Bald Eagle Verified Customer Verified Customer

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Great experience! We recently just purchased two brand new cars from David Dodge and had a really great experience. Service and sales departments were excellent. Can't We recently just purchased two brand new cars from David Dodge and had a really great experience. Service and sales departments were excellent. Can't beat their prices. Highly recommend. More

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Thank you! Brought in my car unannounced and they fit me in, addressed all my concerns as always and I was on my way! Thank you very much Dave Zarzycki in servi Brought in my car unannounced and they fit me in, addressed all my concerns as always and I was on my way! Thank you very much Dave Zarzycki in service! Also thank you Scott and Andrew for treating me great the last time I was there - I didn't have a chance to get on dealer rater to thank you, but I am doing it now! this time My headlight was flickering and needed to be replaced as well as a road vibration - Balanced the tires perfectly and the vibration is gone! Also thank you Jim O'Donnell in Parts for answering some questions I had about upgrading fog lights- very knowledgeable guy. More

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Outstanding Service Staff! The folks there make you feel very comfortable ! From the young ladies at the front desk to the service writers. You know your vecihicle is in good ha The folks there make you feel very comfortable ! From the young ladies at the front desk to the service writers. You know your vecihicle is in good hands! More

by ANTHONYRNATALE Verified Customer Verified Customer

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The employees were all super friendly Everyone was very friendly and courteous and all work was completed to my vehicle. I have been bringing my Jeep here for as long as I owned it. The wa Everyone was very friendly and courteous and all work was completed to my vehicle. I have been bringing my Jeep here for as long as I owned it. The wait time was a little long, I was there about 4 hours. More

by rose5419015 Verified Customer Verified Customer

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Great Experience!! Brought in my car for a power drain problem, a road noise, and to have the spark plugs changed. The service team at David Dodge is great! They fixe Brought in my car for a power drain problem, a road noise, and to have the spark plugs changed. The service team at David Dodge is great! They fixed everything, listened to my complaints and addressed every concern! The power drain was fixed by a software update, performance was back to normal after changing the plugs ( they were beat - the mechanic showed them to me ), and the noise problem was a part covered under warranty. My car was there for a few days but this dealer gave me a free rental car for the entire time! I asked them to clean my car up a little because of the beating it has been taking on the road - and I got the car back fully detailed with the scratches expertly touched up perfectly!! My hat is off to Andrew McCafferty, Scott Streeter, Jimmy in Parts and Ashley. Thanks for a great detail job to Chris Sands as well - the car looks new!! I really appreciate it! Rating wise - a TEN ! Wouldn't go anywhere else! What a great service team! Anthony J. Gallo, Esq. More

by Anthony J.Gallo Verified Customer Verified Customer

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Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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Family of Angels Sent from Heaven I would give them an "infinity of excellence" rating if they offered the choice above just 5 star meaning "excellent". We have not only bought new I would give them an "infinity of excellence" rating if they offered the choice above just 5 star meaning "excellent". We have not only bought new Jeeps here, but have them all serviced here and when accidents have occurred like the time my jeep was mangled due to hitting a deer - they took great care of me from beginning to end. Their body shop rebuilt my jeep as though she were brand new, matching her color from 2012 (that had been discontinued) to the tee!. She came out looking like a brand new car off the lot. I would like to mention the entire staff, but a few recent names I will highlight today are: Service Men David Zarzyoki, Andrew McCafferty, Shann Thomas, Big Bosses' Mom, another gentlemen, Kenny, receptionists' Doreen & Alyssa. As you read this review, Big Boss of David Dodge Chrysler Jeep, please go to your very own service computer to the "Burtch, Steven and Kathryn File to also recognize each and every employee who has ever helped us with service there over the many years we've been there. David Dodge Chrysler Jeep has treated us like "royalty" like "family". Never once has there been a rude, employee over the many long years we've dealt with them. They provide service with a smile, even to the nasty customers, (I've taken note), they are most pleasant, efficient, their estimate of timing for the work to be done has always been on time. If it hasn't, the odd time it is due to unforeseen extra problems that they see once they begin their work and they will always notify you of any change in estimate or timing before the go ahead and continue the work. If you want the best Service - I highly recommend this "Family of Angels Sent from Heaven" - they will take good care of you. All my love and blessings!!! to this dealership! Kathryn Burtch More

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new jeep I just bought a jeep Cherokee Latitude for our daughter as a surprise for her 16ht bday in March. We dealt with Ed Belogna which i have for several ye I just bought a jeep Cherokee Latitude for our daughter as a surprise for her 16ht bday in March. We dealt with Ed Belogna which i have for several years and never lets us down. They were able to keep it there for a few days till we were able to hide it till March.I would go back to david dodge and ed any time i need a car or suv. More

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