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Ashley Rourke-Salamone
Ashley Rourke-Salamone | Page 10
Service Manager
Matthews Hyundai of Greece
3975 W Ridge Rd
Rochester, NY 14626
108 Reviews
Languages Spoken
English
108 Reviews
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108 Reviews of Ashley Rourke-Salamone
Verified Customer
August 09, 2023
My experience was beyond awful. My car was "waiting for parts" for 5 months. It wasn't until I began exploring other options (selling it to them, selling to a third party, having a My car was "waiting for parts" for 5 months. It wasn't until I began exploring other options (selling it to them, selling to a third party, having a junkyard buy it for parts) that the parts magically arrived. I was working with "Senior Sales Associate" Billy Blattner on selling my car to the dealership. He told me he couldn't give me much, but would "get right on it". After a week of excuses (getting called away for a training seminar, my boss doesn't work on Mondays, etc) he finally just started hanging up on me when I called him. I then decided to just have a local junkyard pick it up for parts. I made the appointment and then when I called to inform the dealership I was told "did nobody call you? It's fixed.". Not really fixed though because it needed a new battery since nobody apparently bothered to start it for the whole 5 months. I was told that I didn't recieve a phone call because my service writer Todd was on vacation. Apparently the service dept was having similar phone problems as the sales dept. To sum up the people working here are either incompetent or xxxxxxxx. Either was I have never been happier to be rid of them. More
by Swrrws
Other Employees Tagged: Billy Blattner (zero stars)
August 07, 2023
They are very friendly, helpful and knowledgeable about their vehicles. I was given the advertised price and construction discount without asking. I feel like they are honest and I got a good deal. their vehicles. I was given the advertised price and construction discount without asking. I feel like they are honest and I got a good deal. More
by chloefavasuli
Other Employees Tagged: Anthony Dondorfer , Ryan Allen, Tray Duvall, Bill Kelsey, David LaCross, Chris Raetz, John Schneider, Justin Kazlauckas
August 06, 2023
Avoid. Awful. Refuses to do warranty work by finding any excuse and forcing you to pay out of pocket. 5,400 mile vehicle and the catalytic converter/exhaust Awful. Refuses to do warranty work by finding any excuse and forcing you to pay out of pocket. 5,400 mile vehicle and the catalytic converter/exhaust system went and was told it was my fault and would cost $7,000. Place is a joke. Took it to another Hyundai dealership, they said it would be covered under warranty if it was faulty. Found out it was a bad sensor. More
by MTHUR1
July 30, 2023
Even in all the work getting done to the building the service team is great. service team is great. More
by dpagano0
Other Employees Tagged: Anthony Dondorfer , Ryan Allen, David LaCross
July 28, 2023
Excellent communications. Service personnel are friendly and professional. Cars are great quality. Time to complete Service for me has always been reasonable. Service personnel are friendly and professional. Cars are great quality. Time to complete Service for me has always been reasonable. More
by SHEPDOG21
Other Employees Tagged: John Schneider
July 15, 2023
People were nice and efficient. There were plenty of opportunities to change or remind of the appointment. There were plenty of opportunities to change or remind of the appointment. More
by cassandracamman
Other Employees Tagged: Anthony Dondorfer , Ryan Allen, Tray Duvall, Bill Kelsey, David LaCross, Chris Raetz, John Schneider
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