Ashly Falcon | Page 2

I bought a used car for my daughter and overall she was happy with the car we purchased. They performed the agreed upon repairs prior to taking delivery. Unfortunately, there was some stress that could h happy with the car we purchased. They performed the agreed upon repairs prior to taking delivery. Unfortunately, there was some stress that could have been avoided with more timely and clearer communication on their end. I also had an issue with the sunroof of the vehicle within 24 hours after we took delivery of the vehicle. I communicated this to the sales rep and for the first few days the issue was intermittent. I kept her apprised of the state of the sunroof. After a few days I sent video proof when the buttons stopped working again. After several days without a response, I had to reach out again. After a clunky series of communications, the end result was that they would charge me a diagnostic fee to further review my issue. I can appreciate that this may have been a unique issue, but I've had issues with other used cars post sale. In those instances, I was treated with the same level of urgency and enthusiasm as the pre-sale process. In this case it was clear I bought the car "as is" and since it was not deemed a safety issue, they had no interest in trying to help resolve the situation. In summary, I would advise anyone purchasing a used car from them to thoroughly inspect the vehicle before taking delivery. I actually had a prepurchase inspection, but unfortunately the sunroof operation was not tested. I would also remind perspective buyers that how they treat you after the sale may differ from how they treat you during the buying process. More

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Great dealership are you friendly, extremely professional I couldn’t be happier with my experience. Looking forward to enjoying my new vehicle. I couldn’t be happier with my experience. Looking forward to enjoying my new vehicle. More

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The experience with Ashly and Ali was top notch, this was my first purchase and I did not feel pressured to make any decisions that I was not comfortable with. Her Communication was excellent and I will refe my first purchase and I did not feel pressured to make any decisions that I was not comfortable with. Her Communication was excellent and I will refer her to my family and friends. 5 stars all around. More

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Ashly made the experience great! Everything Was Very Seamless and communication top notch. It was great! Everything Was Very Seamless and communication top notch. It was great! More

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Ashley ROCKS! Polite, professional and made the whole process of leasing our car a very pleasant experience. She’s the best and I highly recommend her and Wellesle Polite, professional and made the whole process of leasing our car a very pleasant experience. She’s the best and I highly recommend her and Wellesley Mazda More

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Excelente servicio, la asesora Ashly fue muy clara y detallada con cada explicación, muy atenta y carismática, atendió todas nuestras dudas, fue un proceso muy fácil, se nota su experiencia, mi esposo y detallada con cada explicación, muy atenta y carismática, atendió todas nuestras dudas, fue un proceso muy fácil, se nota su experiencia, mi esposo y yo quedamos muy satisfechos con la atención y la compra, ella nos ayudo en todo este proceso exitosamente, sin duda la recomiendo! More

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Ashly, súper recomendada ella en atención, nos gustó la atención que nos brindó le doy un 100 de 10 atención que nos brindó le doy un 100 de 10 More

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I worked with Ashly Falcon - I found her informative and not too pushy - good buying experience not too pushy - good buying experience More

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Ashly Falcon was extremely helpful in walking me through the lease buyout process. She clearly explained my options and answered all of my questions in a direct way. I’d recommend asking for Ashly if you’re the lease buyout process. She clearly explained my options and answered all of my questions in a direct way. I’d recommend asking for Ashly if you’re looking for a new car and want a pressure free experience! More

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Four Mazdas and all with Ashly — that says it all. She’s straightforward, honest, and easy to work with. No pressure, no fluff — just clear communication and real integrity. Most importantly, she earn She’s straightforward, honest, and easy to work with. No pressure, no fluff — just clear communication and real integrity. Most importantly, she earns your trust and treats you with respect. Exceptional professional and an even better person. More

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