Aspen Coordinator

Corwin Toyota of Fargo was the only dealership able to secure the vehicle I wanted, optioned as I wanted. After a poor experience at another Corwin dealership in another state I was hesitant, but the team secure the vehicle I wanted, optioned as I wanted. After a poor experience at another Corwin dealership in another state I was hesitant, but the team in Fargo was absolutely top notch. After a very quick and fair negotiation I was able to complete the entire sales process online. Once I flew into Fargo and got to the dealership I was in my vehicle and driving out in literal minutes. I could not have asked for a better, easier buying experience. I wholeheartedly recommend Corwin Toyota of Fargo and will buy from them again. Absolutely top notch! More

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Advisor was very friendly! But the video sent by technician was super hard to understand and wasn’t clear at all. But the video sent by technician was super hard to understand and wasn’t clear at all. More

by Katherine Verified Customer Verified Customer

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Aftermarket Autostart people did a faulty install, which drained my battery. I was given the run around and told my battery just happened to go bad at the same time. Sent on my way with a jumpstart, and a l drained my battery. I was given the run around and told my battery just happened to go bad at the same time. Sent on my way with a jumpstart, and a literal hope and a prayer. Car would not start that evening. Had to have it towed back in the morning. Chris was more reasonable and trying to resolve the issue but after diagnosis, agreed that my battery needed a replacement. I agree. That evening I get home and discover that my radio stays on when I take the keys out of the ignition. Both of my features that prevent drainage of the battery due to forgotten headlights, have been disabled. Both things that would drain a battery. I called this morning and was told if I bring it in by 3:40 they can look at. Still no ownership of their faulty install job, just to diagnose for free. I brought my car in for them to look at, which I was initially should be quick, as Chris said he was off work at 4pm. I arrived at 3:20. 30 minutes pass by.. then 45 minutes, which becomes an hour, and eventually when we reach an hour and a 20 minutes, Chris comes out to talk to me and inform me that his crew could not find the issue and that they had to hand it back to the After Market Autostart department, since they were their "in house experts" on the auto start. He understood my apprehension about letting them work on my car and assured me they just needed to review their handwork to identify the problem. The plan at that point was for the guys to diagnose the problem and communicate it to me so I could make an informed decision about letting Corwin fix the issue entirely or go to my usual mechanic. He informs me that he will have to leave soon and introduces me to another manager, (Lance I think, but could be wrong) who is fantastic and totally understanding and apologetic of the situation. This service manager gets 10/10. We have good discussion about what's happening and he is also on board with the plan that they guys will diagnose the issue and then we will discuss possible resolution routes. Unfortunately as more time passes on, this service manager had to leave for the evening, but said he would be available by phone if needed. I did not get a card with a number to call sadly. Now there is no management around, just the guys from the Aftermarket Autostart Department, specifically the guy that I originally worked with that refused to acknowledge he made a mistake while installing the Autostart. I now know his name is Dylan. Another chunk of time passes by and Dylan comes up to me and mumbles "you're good to go." Which I'm confused by and ask him what he meant. He told me that they had it fixed and no charge so good to go. Also explains that the issue was "we don't typically remove all the old wires and one of those wires was left touching something it shouldn't have." I said thanks for finding and fixing the issue but that's not was agreed to. I explain the plan I had discussed with the Chris and the other service manager; they were going to diagnose and inform me, and then I would discuss possible resolution routes at that time. I also mentioned that one of my possible plans was to bring it back to my trusted mechanic depending on what was discovered. To which he rudely responded "your mechanic would have been confused and not known what to do about it." I redirected back to the fact that I was told by both managers I was going to be told a diagnosis and discuss possible resolution routes because it was Corwin's mistake after all. He then went on to backpedal and say, "it wasn't my mistake, it's whoever installed your old auto start's fault." An absolutely ludicrous and asine statement to make after telling me they didn't remove the old wires and left them touching things they shouldn't have. This is when I said thanks and that I will still be calling Chris on Monday about this. To be continued. Hopefully there is still resolution to be found. More

by koikat Verified Customer Verified Customer

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No pressure sale, salesman who go out there way to find a vehicle that meets your requirements. vehicle that meets your requirements. More

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Service was done as expected. Will not be back unless really needed. We will continue going to Quality Toyota in ff. They give free car wash and rotate tires. Will not be back unless really needed. We will continue going to Quality Toyota in ff. They give free car wash and rotate tires. More

by MIKE Salvevold Verified Customer Verified Customer

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Everything went perfectly from start to finish. Very happy with Corwin on my trade in and purchase of new vehicle. Very happy with Corwin on my trade in and purchase of new vehicle. More

by HANSONJOE91 Verified Customer Verified Customer

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I scheduled service specifically for 10,000 mile service and to address a rattling noise in dash air vent. I waited on site but was never contacted with any concerns. When my car was ready to go, I was sho and to address a rattling noise in dash air vent. I waited on site but was never contacted with any concerns. When my car was ready to go, I was shown a picture of debris in the vent area as well as the cabin filter which appeared to have been chewed on by a mouse. The service report states "replace cabin air filter & needs immediate attention." This service was not offered to me @ any time during my visit, despite being one of the reasons I brought my car in for service. I live an hour from the service center & will now need to schedule another appointment to resolve this issue. More

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Just all around good customer service. Had the multi protection applied to my vehicle and they detailed the inside too. Love it. Had the multi protection applied to my vehicle and they detailed the inside too. Love it. More

by KELLEYN Verified Customer Verified Customer

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Comfortable place; professional staff; inspections are thorough. Wish there were healthier snacks. Could not access status of car on the phone. thorough. Wish there were healthier snacks. Could not access status of car on the phone. More

by Jim Verified Customer Verified Customer

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Genial atención y todo muy bien, muy buen servicio de parte de las personas todo bien parte de las personas todo bien More

by edwin2024manuel Verified Customer Verified Customer

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