Unscheduled maintenance
Courteous and timely service. Listened and took notes re description of problem, followed up with a text message re troubleshooting/repair progress,
Courteous and timely service. Listened and took notes re description of problem, followed up with a text message re troubleshooting/repair progress, and everything was done on time. Lastly, the issue was covered under warranty.
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by PV
Verified Customer
Verified Customer
Sep 27, 2016 -
Hoffman Audi of East Hartford responded
Hi PV, and thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that our team kept you up to date throughout the process and got you back out on the road again in a timely manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.
Simply Awesome
Friendly, professional and quality through and through. Always a pleasure to work with and loaner car or shuttle rides makes it easy. It's great to de
Friendly, professional and quality through and through. Always a pleasure to work with and loaner car or shuttle rides makes it easy. It's great to deal with a company that delivers behind their promises every time.
Thank you!!
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by STEVEN.SOMEN
Verified Customer
Verified Customer
Other Employees Tagged:
Stacey Violette, Tom-shuttle driver
Sep 27, 2016 -
Hoffman Audi of East Hartford responded
Hello STEVEN.SOMEN, and thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are so pleased to hear that our team was friendly and professional while performing the maintenance on your Audi. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.
Service
Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that neede
Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that needed to be done, she is very courteous and friendly.
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by CAVALENE
Verified Customer
Verified Customer
Sep 20, 2016 -
Hoffman Audi of East Hartford responded
Hello CAVALENE, Thank you for choosing Hoffman Audi of East Hartford. We are happy to hear about the excellent service that you received from Athena and our team. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust
Prompt and Courteous
The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer.
The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer.
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by TANKREGAN
Verified Customer
Verified Customer
Oct 25, 2016 -
Hoffman Audi of East Hartford responded
Hi TANKREGAN, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that our team provided you with prompt, courteous and professional service to your vehicle. We are here for you anytime you need us and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Exceptional Service
I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist
I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist me on the side of the highway, but when I arrived to the dealership Athena took great care of me. She always kept me updated on the status of my vehicle and was extremely helpful. I can't thank her and the rest of the team for the great service, I would highly recommend coming to this dealership.
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by AHRUBALA
Verified Customer
Verified Customer
Oct 26, 2016 -
Hoffman Audi of East Hartford responded
Hi AHRUBALA, Thank you for trusting Hoffman Audi of East Hartford with your vehicle service needs. We are pleased to hear that Athena and the team were able to help you with your blown tire on the highway and keeping you updated on the status of your vehicle every step of the way. We are dedicated to ensuring that your vehicle is running safely and efficiently. Thank you for the recommendation and we will see you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Audi Q5
Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it high
Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it highly.
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by JOHNCOSENTINO
Verified Customer
Verified Customer
Oct 25, 2016 -
Hoffman Audi of East Hartford responded
Hello JOHNCOSENTINO, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that you enjoyed our loaner and that our staff was able to make the whole experience fast and easy. WE value you as our customer and are always here to ensure that your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.
Service took to long
I knew from the start that this was not going to go well.
Communication at this center was lacking. I waiting two and a half hours for a job that was
I knew from the start that this was not going to go well.
Communication at this center was lacking. I waiting two and a half hours for a job that was only suppose to take one hour to be done. I will not be returing to this estabilishment to do service on my Audi or purchase an Audi in the future.
Stay Away!
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by KARENRAIA
Verified Customer
Verified Customer
Sep 20, 2016 -
Hoffman Audi of East Hartford responded
Hello KARENRAIA, Thank you for choosing Hoffman Audi of East Hartford. We appreciate you taking the time to share feedback on your most recent visit and are truly sorry for the extended wait time you experienced. We value your time and have shared your comments with our team as we are continuously looking to improve our processes. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Extremely Satisfied!!
As always extremely satisfied with Hoffman Audi and the service team, especially Athena as she always goes the extra mile. The techs are always on poi
As always extremely satisfied with Hoffman Audi and the service team, especially Athena as she always goes the extra mile. The techs are always on point as well, and thank you for that!
Thanks again Hoffman Audi Team!!!!!
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by jonponti
Verified Customer
Verified Customer
Oct 26, 2016 -
Hoffman Audi of East Hartford responded
Hi jonponti, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Athena and the team went the extra mile to ensure that your vehicle’s service was performed to your expectations. We are dedicated to ensuring that your vehicle is running safely and efficiently and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Tire repair
The service center rapidly assessed my problem, and the service was prompt. Athena was the employee who managed my case. The shuttle service with Ed
The service center rapidly assessed my problem, and the service was prompt. Athena was the employee who managed my case. The shuttle service with Ed and Dave was also easy to use.
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by ISAAC.SILVERMAN
Verified Customer
Verified Customer
Other Employees Tagged:
Ed and Dave: transportation
Oct 26, 2016 -
Hoffman Audi of East Hartford responded
Hello ISAAC.SILVERMAN, Thank you for choosing Hoffman Audi of East Hartford for your vehicle servicing needs. We are happy to hear that you enjoyed our shuttle service and that Athena and the team assessed the problem in a prompt manner and got you back out on the road again as soon as possible. We value you as our customer and are always here to ensure your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
15000 Mile oil change and check up
Great service paid attention to my needs, answered all questions. Very friendly and polite. Took a little longer then I expected but overall experienc
Great service paid attention to my needs, answered all questions. Very friendly and polite. Took a little longer then I expected but overall experience excellent !
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by Josie51
Verified Customer
Verified Customer
Nov 09, 2016 -
Hoffman Audi of East Hartford responded
Hello Josie51, Thank you for trusting Hoffman Audi of East Hartford your vehicle service needs. We are pleased to hear that our team paid attention to your needs and answered all your questions in a friendly and polite manner. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.