Excellent Service!
Athena Lindquist did a superb job checking me in and out and making sure everything went smoothly. She's warm, friendly, professional and very efficie
Athena Lindquist did a superb job checking me in and out and making sure everything went smoothly. She's warm, friendly, professional and very efficient.
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by BBEATT0
Verified Customer
Verified Customer
Oct 19, 2016 -
Hoffman Audi of East Hartford responded
Hi BBEATT0, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Athena and the team were able to ensure that your visit was fast and smooth. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Level of Service second to none!
The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the stat
The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the status with text messages and contacted by phone with any new updates. The latest visit was for an alignment and wheel repair and everything went perfect and the wheel looks like new!!
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by TOUIMET23
Verified Customer
Verified Customer
Oct 11, 2016 -
Hoffman Audi of East Hartford responded
Hi TOUIMET23, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that our team was able to work with your schedule and keep you updated every step of the way. We are dedicated to providing excellent service at every visit, and ensuring your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Excellent Service
Everyone on the service team is pleasant and experienced. This makes for a quick drop off and paperwork is ready to get me on my way.
Always a p
Everyone on the service team is pleasant and experienced. This makes for a quick drop off and paperwork is ready to get me on my way.
Always a pleasure to deal with the service team. Thanks!
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by KIMARI55
Verified Customer
Verified Customer
Sep 27, 2016 -
Hoffman Audi of East Hartford responded
Hello KIMARI55, and thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs! We are happy to hear that the service team was able to make your experience pleasant and timely. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing Hoffman Audi! We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Kind regards, Alison Gilbert, Hoffman Auto Group. Driven by trust.
Unscheduled maintenance
Courteous and timely service. Listened and took notes re description of problem, followed up with a text message re troubleshooting/repair progress,
Courteous and timely service. Listened and took notes re description of problem, followed up with a text message re troubleshooting/repair progress, and everything was done on time. Lastly, the issue was covered under warranty.
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by PV
Verified Customer
Verified Customer
Sep 27, 2016 -
Hoffman Audi of East Hartford responded
Hi PV, and thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that our team kept you up to date throughout the process and got you back out on the road again in a timely manner. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.
Simply Awesome
Friendly, professional and quality through and through. Always a pleasure to work with and loaner car or shuttle rides makes it easy. It's great to de
Friendly, professional and quality through and through. Always a pleasure to work with and loaner car or shuttle rides makes it easy. It's great to deal with a company that delivers behind their promises every time.
Thank you!!
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by STEVEN.SOMEN
Verified Customer
Verified Customer
Other Employees Tagged:
Stacey Violette, Tom-shuttle driver
Sep 27, 2016 -
Hoffman Audi of East Hartford responded
Hello STEVEN.SOMEN, and thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are so pleased to hear that our team was friendly and professional while performing the maintenance on your Audi. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.
Service
Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that neede
Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that needed to be done, she is very courteous and friendly.
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by CAVALENE
Verified Customer
Verified Customer
Sep 20, 2016 -
Hoffman Audi of East Hartford responded
Hello CAVALENE, Thank you for choosing Hoffman Audi of East Hartford. We are happy to hear about the excellent service that you received from Athena and our team. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust
Prompt and Courteous
The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer.
The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer.
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by TANKREGAN
Verified Customer
Verified Customer
Oct 25, 2016 -
Hoffman Audi of East Hartford responded
Hi TANKREGAN, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that our team provided you with prompt, courteous and professional service to your vehicle. We are here for you anytime you need us and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Exceptional Service
I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist
I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist me on the side of the highway, but when I arrived to the dealership Athena took great care of me. She always kept me updated on the status of my vehicle and was extremely helpful. I can't thank her and the rest of the team for the great service, I would highly recommend coming to this dealership.
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by AHRUBALA
Verified Customer
Verified Customer
Oct 26, 2016 -
Hoffman Audi of East Hartford responded
Hi AHRUBALA, Thank you for trusting Hoffman Audi of East Hartford with your vehicle service needs. We are pleased to hear that Athena and the team were able to help you with your blown tire on the highway and keeping you updated on the status of your vehicle every step of the way. We are dedicated to ensuring that your vehicle is running safely and efficiently. Thank you for the recommendation and we will see you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Audi Q5
Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it high
Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it highly.
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by JOHNCOSENTINO
Verified Customer
Verified Customer
Oct 25, 2016 -
Hoffman Audi of East Hartford responded
Hello JOHNCOSENTINO, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that you enjoyed our loaner and that our staff was able to make the whole experience fast and easy. WE value you as our customer and are always here to ensure that your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group, Driven by Trust.
Service took to long
I knew from the start that this was not going to go well.
Communication at this center was lacking. I waiting two and a half hours for a job that was
I knew from the start that this was not going to go well.
Communication at this center was lacking. I waiting two and a half hours for a job that was only suppose to take one hour to be done. I will not be returing to this estabilishment to do service on my Audi or purchase an Audi in the future.
Stay Away!
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by KARENRAIA
Verified Customer
Verified Customer
Sep 20, 2016 -
Hoffman Audi of East Hartford responded
Hello KARENRAIA, Thank you for choosing Hoffman Audi of East Hartford. We appreciate you taking the time to share feedback on your most recent visit and are truly sorry for the extended wait time you experienced. We value your time and have shared your comments with our team as we are continuously looking to improve our processes. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.