hoffman
did what was expected in a timely manner and treated my concerns as their concerns, so that if was not a problem when little issues came up
did what was expected in a timely manner and treated my concerns as their concerns, so that if was not a problem when little issues came up
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by Mnemeth0
Verified Customer
Verified Customer
Nov 21, 2016 -
Hoffman Audi of East Hartford responded
Hi Mnemeth0, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that our team addressed your concerns with your vehicle in a prompt manner so that we could get you back out on the road again as soon as possible. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great service
My 55000 Audi miles service. It's always a pleasure to comeback. Great service, attitude and attention by the staff. I actually enjoy to wait for my v
My 55000 Audi miles service. It's always a pleasure to comeback. Great service, attitude and attention by the staff. I actually enjoy to wait for my vehicle at Hoffman's. I feel at home
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by GLENYPINALES
Verified Customer
Verified Customer
Nov 14, 2016 -
Hoffman Audi of East Hartford responded
Hello GLENYPINALES, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team provided you with great service, attitude, and attention during your 55000 mile service checkup. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Service
After the service. Noticed that. all my settings were not set after my service was completed.. I would have thought that they noticed that my key indi
After the service. Noticed that. all my settings were not set after my service was completed.. I would have thought that they noticed that my key indicated a low battery and needs it to be replaced.
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by DYM
Verified Customer
Verified Customer
Nov 07, 2016 -
Hoffman Audi of East Hartford responded
Hello DYM, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We apologize that our team missed that your key needed its battery replaced and that your settings were not reset. Our team would love to address these concerns if you would like to come back in. We are dedicated to ensuring that your vehicle is running safely and efficiently and we look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman auto Group. Driven by Trust.
Repair visit
I recently had my S5 in for service and I must say the appointment was wonderful he handled by Athena. She worked with me through appointment changes
I recently had my S5 in for service and I must say the appointment was wonderful he handled by Athena. She worked with me through appointment changes, kept me in a loaner vehicle, met me personally at 7 AM in the morning and the service and recalls were done in an extremely timely fashion. Very well done! Thank you Athena and the service team.
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by OPENYD
Verified Customer
Verified Customer
Nov 07, 2016 -
Hoffman Audi of East Hartford responded
Hello OPENYD, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that you enjoyed our loaner program and Athena and the team addressed the recalls with your vehicle in a timely manner and working with your schedule. We are dedicated to ensuring your vehicle is running safely and efficiently and look forward to seeing you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
service advisor
Extremely helpful and knowledgeable. Service advisor greeted me warmly. Shuttle ride was waiting and pick up was on time. Overall, a great experien
Extremely helpful and knowledgeable. Service advisor greeted me warmly. Shuttle ride was waiting and pick up was on time. Overall, a great experience. Highly recommend the dealership.
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by DKLEINMAN0
Verified Customer
Verified Customer
Nov 02, 2016 -
Hoffman Audi of East Hartford responded
Hi DKLEINMAN0, Thank you for Trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that our team was helpful and knowledgeable and that you enjoyed our shuttle service. We value you as our customer and appreciate your recommendation, we are dedicated to ensuring that your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
no complaints
my visit to the dealership went exactly as I would have expected. I was in for routine service and no issues arose during the derive visit. So I have
my visit to the dealership went exactly as I would have expected. I was in for routine service and no issues arose during the derive visit. So I have no complaints
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by joespa
Verified Customer
Verified Customer
Oct 31, 2016 -
Hoffman Audi of East Hartford responded
Hello joespa, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team performed the maintenance to your vehicle to your standard and without any issues. We value you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
the team was very accomodating
The team is always very accommodating. Athena and Alexis are always positive and helpful. They seem to have my best interest at heart and always try t
The team is always very accommodating. Athena and Alexis are always positive and helpful. They seem to have my best interest at heart and always try to ensure that everything is taken care in a timely manner.
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by SEAN4
Verified Customer
Verified Customer
Oct 26, 2016 -
Hoffman Audi of East Hartford responded
Hi SEAN4, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Athena, Alexis and the team were accommodating, positive, helpful and ensure that everything is taken care of in a timely manner. We are dedicated to ensuring your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Excellent Service!
Athena Lindquist did a superb job checking me in and out and making sure everything went smoothly. She's warm, friendly, professional and very efficie
Athena Lindquist did a superb job checking me in and out and making sure everything went smoothly. She's warm, friendly, professional and very efficient.
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by BBEATT0
Verified Customer
Verified Customer
Oct 19, 2016 -
Hoffman Audi of East Hartford responded
Hi BBEATT0, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that Athena and the team were able to ensure that your visit was fast and smooth. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Level of Service second to none!
The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the stat
The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the status with text messages and contacted by phone with any new updates. The latest visit was for an alignment and wheel repair and everything went perfect and the wheel looks like new!!
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by TOUIMET23
Verified Customer
Verified Customer
Oct 11, 2016 -
Hoffman Audi of East Hartford responded
Hi TOUIMET23, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to hear that our team was able to work with your schedule and keep you updated every step of the way. We are dedicated to providing excellent service at every visit, and ensuring your vehicle is running safely and efficiently. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Excellent Service
Everyone on the service team is pleasant and experienced. This makes for a quick drop off and paperwork is ready to get me on my way.
Always a p
Everyone on the service team is pleasant and experienced. This makes for a quick drop off and paperwork is ready to get me on my way.
Always a pleasure to deal with the service team. Thanks!
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by KIMARI55
Verified Customer
Verified Customer
Sep 27, 2016 -
Hoffman Audi of East Hartford responded
Hello KIMARI55, and thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs! We are happy to hear that the service team was able to make your experience pleasant and timely. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing Hoffman Audi! We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Kind regards, Alison Gilbert, Hoffman Auto Group. Driven by trust.