exceptional service,
We recently took our Audi in for 2 recalls, and left feeling fabulous about the dealership. Athena greeted me warmly, offered me breakfast (!), and th
We recently took our Audi in for 2 recalls, and left feeling fabulous about the dealership. Athena greeted me warmly, offered me breakfast (!), and then surprised us with great news, the prior owner had purchased an extended service package, and this transferred over to US! The recalls and service she suggested were completed in a very timely manner, she actually assigned two technicians to work on the car at the same time to reduce my wait time. The waiting area was very clean and comfortable.
More
by DPB61
Verified Customer
Verified Customer
Apr 12, 2017 -
Hoffman Audi of East Hartford responded
Hi DPB61, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena greeted you warmly and ensured that your recall work was completed in a timely manner so that we could get you back out on the road again as soon as possible. We appreciate you as our customer so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great service
Athena was great. She was very professional and kept me updated on the status of my car. She did recommend a few items to get fixed and wasn't pushy
Athena was great. She was very professional and kept me updated on the status of my car. She did recommend a few items to get fixed and wasn't pushy. I will definitely be getting my car serviced there again.
More
by SEAN.PAGE
Verified Customer
Verified Customer
Apr 11, 2017 -
Hoffman Audi of East Hartford responded
Hello SEAN.PAGE, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena was professional and kept you up to date on the status on your vehicle every step of the way. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Finest ever!
I've had many premium cars, but the Audi service at Hoffman Audi is light years ahead of the others. They always seem to find a way to exceed my expe
I've had many premium cars, but the Audi service at Hoffman Audi is light years ahead of the others. They always seem to find a way to exceed my expectation!
More
by DAVE63
Verified Customer
Verified Customer
Other Employees Tagged:
Elliot Matos
Apr 11, 2017 -
Hoffman Audi of East Hartford responded
Hi DAVE63, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that our team always exceeds your expectations. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Love the texting
I had 2 recalls, oil change and a crazy noise to check out. I dropped it off at night and was texted promptly in the morning with what was going on. L
I had 2 recalls, oil change and a crazy noise to check out. I dropped it off at night and was texted promptly in the morning with what was going on. Love the texting to keep up with what is going on. All the services were done timely and the car runs great. The only thing that I would like to see is a review of services with someone when I pick up my car.
More
by kinneypaz
Verified Customer
Verified Customer
Apr 05, 2017 -
Hoffman Audi of East Hartford responded
Hi kinneypaz, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that you enjoyed our texting service that kept you up to date on the status of your vehicle and that our team was able to address all your concerns with your vehicle in a timely manner. We appreciate you providing us with your feedback and we will use this to improve our processes in the future. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great service as always
The service was great as always. Athena is always a pleasure to work with and is always very accommodating to my needs!!! My Q3 is always fixed quic
The service was great as always. Athena is always a pleasure to work with and is always very accommodating to my needs!!! My Q3 is always fixed quickly which I appreciate.
More
by ROGER777
Verified Customer
Verified Customer
Mar 28, 2017 -
Hoffman Audi of East Hartford responded
Hi ROGER777, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena and the team were a pleasure to work with and were very accommodating to your needs. We are here for you anytime you need us so anytime you have any further questions or vehicle service needs let us know! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great Experience
The system is efficient and easy to use. The people are friendly, competent, and accommodating.
I highly recommend the Service Department. I had
The system is efficient and easy to use. The people are friendly, competent, and accommodating.
I highly recommend the Service Department. I had the same experience with sales as well.
I live in Massachusetts and travel 40 miles to get my service at Hoffman. It is worth the effort.
More
by JBRAKONIECKI
Verified Customer
Verified Customer
Mar 22, 2017 -
Hoffman Audi of East Hartford responded
Hello JBRAKONIECKI, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that our team was friendly, competent, and accommodating. Thank you for your recommendation! We look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Incredible Service
The level of customer service was incredible. We were greeted with friendly staff that truly wanted to be there to help make the experience a good on
The level of customer service was incredible. We were greeted with friendly staff that truly wanted to be there to help make the experience a good one for my wife and I. We are new customers to Hoffman and we could not be happier with our overall experience.
More
by SEAN20
Verified Customer
Verified Customer
Mar 16, 2017 -
Hoffman Audi of East Hartford responded
Hello SEAN20, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena and the team were friendly and provided you with great customer service. We are here for you anytime you need us so anytime you have any further questions or service needs feel free to give Athena or any of our other advisors a call. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Althena was excellent!
I love Althena!! She is so personable. She found us the right technician to help us with a clunk we could hear in our car.
She also recommended a
I love Althena!! She is so personable. She found us the right technician to help us with a clunk we could hear in our car.
She also recommended a car detailing! My car looks brand new!!
I love our she texted me and kept me in the loop what was going on. She also hooked us up with a rental. Took the stress off commuting.
Thanks Althena!!
More
by STEPHANIEBONSALL
Verified Customer
Verified Customer
Other Employees Tagged:
Josh Gomes
Mar 13, 2017 -
Hoffman Audi of East Hartford responded
Hello STEPHANIEBONSALL, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena was personable, and ensured that your concern with your vehicle was addressed to your satisfaction as well as kept you up to date every step of the way. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Excellent/friendly service!
Had a very straightforward, pleasant, easy servicing experience. Able to drop off and pick up car on time without any issues. Service was covered th
Had a very straightforward, pleasant, easy servicing experience. Able to drop off and pick up car on time without any issues. Service was covered through warranty so cannot comment on pricing.
More
by MZ
Verified Customer
Verified Customer
Mar 09, 2017 -
Hoffman Audi of East Hartford responded
Hi MZ, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that Athena and the team provided you with a very straightforward, pleasant and easy servicing experience! We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Nice Experience
Had a very pleasant sales experience at Hoffman Audi of East Hartford. Dylan was reposnsive and took extra time to help me locate the exact vehicle I
Had a very pleasant sales experience at Hoffman Audi of East Hartford. Dylan was reposnsive and took extra time to help me locate the exact vehicle I was looking for. Service dept is also great - accomadating and professional.
More
by Audi Customer
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Bigge, Michael Interlandi
Mar 08, 2017 -
Hoffman Audi of East Hartford responded
Hi Audi Customer, Thank you for choosing Hoffman Audi of East Hartford and congratulations on the purchase of your new vehicle! We are happy to hear that Dylan was responsive, and took the extra time to find the exact vehicle you were looking for. We are also pleased to read that the service team was accommodating and professional. We are dedicated to ensuring an exceptional experience at every visit and look forward to seeing you again when you are next in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.