Best Experience!!
I am all about customer service and a smooth in and out experience. Look no further Athena, Olivia, and the whole Hoffman team are by far the best I h
I am all about customer service and a smooth in and out experience. Look no further Athena, Olivia, and the whole Hoffman team are by far the best I have ever dealt with hands down. Friendly Knowledgeable and professional that is why I come all the way from Springfield MA area approx. a 45min drive, when I could go to an Audi dealership in my town. That is how much better the Experience is at Hoffman Audi of East Hartford!
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by GLEN REEN
Other Employees Tagged:
Olivia Roy
Mar 07, 2017 -
Hoffman Audi of East Hartford responded
Hello GLEN REEN, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena, Olivia and the team were friendly, knowledgeable, and professional. We appreciate you taking the drive down to see us and we look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Courteous and respectful service!
Athena followed through with the service and paid very close attention to detail. We had a 3rd party involved and she was thorough and courteous with
Athena followed through with the service and paid very close attention to detail. We had a 3rd party involved and she was thorough and courteous with a job well done. She took the tme to answer our questions even though she was very busy! We were very pleased!!
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by AGREENE3
Verified Customer
Verified Customer
Mar 07, 2017 -
Hoffman Audi of East Hartford responded
Hi AGREENE3, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena took the time to answer all of your questions as well as worked with the 3rd party. We are here for you anytime you need us and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Awesome service
Polite fast accurate service. Things were as promised. All of my questions and concerns were addressed. Athena was a pleasure to deal with. Shuttle dr
Polite fast accurate service. Things were as promised. All of my questions and concerns were addressed. Athena was a pleasure to deal with. Shuttle driver was also a pleasure.
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by Coachcliff320
Verified Customer
Verified Customer
Mar 07, 2017 -
Hoffman Audi of East Hartford responded
Hi Coachcliff320, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that Athena and the team were polite, and provided you with fast and accurate service while answering all your questions and concerns. We look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Professional, courteous and accommodating in every way.
Athena again handled my visit and as in the past, she was excellent in every way. Prepared for my arrival, she handled all paperwork expeditiously, ov
Athena again handled my visit and as in the past, she was excellent in every way. Prepared for my arrival, she handled all paperwork expeditiously, oversaw my immediate acquisition of a loaner and contacted me subsequently on 2 occasions to keep me apprised and to advise when my service was complete. Athena is nothing short of excellent in all her duties. The service work was well done andcompleted without undue delay. Christopher Barrett.
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by SOFU725
Verified Customer
Verified Customer
Mar 07, 2017 -
Hoffman Audi of East Hartford responded
Hello Christopher, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena was professional, courteous, accommodating, and kept you up to date on the status of your vehicle every step of the way. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Antenna problem
Great service. Communicated what was going on at every step and had car delivered to my home while I was on a business trip. Texting works great.
Great service. Communicated what was going on at every step and had car delivered to my home while I was on a business trip. Texting works great.
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by DAVID.HESS
Verified Customer
Verified Customer
Feb 20, 2017 -
Hoffman Audi of East Hartford responded
Hi DAVID.HESS, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that our team provided you with great communication every step of the way as well as delivered your vehicle back to your home after it was completed. Any time you have maintenance needs or questions please feel free to give Athena or any of our service advisors a call. We look forward to your next visit! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Very good service
Athena was eager to help me with my vehicle in a kind a prompt way. She was very resourceful and kept me informed in detail about the service done to
Athena was eager to help me with my vehicle in a kind a prompt way. She was very resourceful and kept me informed in detail about the service done to my car.
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by AIDA29CO
Verified Customer
Verified Customer
Feb 17, 2017 -
Hoffman Audi of East Hartford responded
Hello AIDA29CO, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena was resourceful, prompt, and kept you up to date on the status of your vehicle’s repair every step of the way. We appreciate you as our customer and look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Very Friendly
Athena was very helpful and customer service oriented. Not only did she approach the service of my car (which has very low mileage) from a practical
Athena was very helpful and customer service oriented. Not only did she approach the service of my car (which has very low mileage) from a practical perspective, she went above and beyond by facilitating completion of the service schedule to meet my needs and ensured that the shuttle service would accommodate.
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by faye
Verified Customer
Verified Customer
Feb 14, 2017 -
Hoffman Audi of East Hartford responded
Hello faye, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena was very helpful and customer service oriented and that she went above and beyond to meet all of your needs. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Very friendly and fast
Athena has been great to work with. She is very welcoming and accommodating. My car always seems to be well taken care of and clean.
Athena has been great to work with. She is very welcoming and accommodating. My car always seems to be well taken care of and clean.
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by SEAN4
Verified Customer
Verified Customer
Feb 14, 2017 -
Hoffman Audi of East Hartford responded
Hello SEAN4, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Athena was very welcoming and accommodating and ensures that your vehicle is well taken care of and clean. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, as well as delivering a nicely washed car. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Tire Pressure Issue
Excellent , Timely , courteous .... Exceeded expectations.
One of my tires was loosing air. Issues was quickly identified and fixed without any expen
Excellent , Timely , courteous .... Exceeded expectations.
One of my tires was loosing air. Issues was quickly identified and fixed without any expenses. Further, there was a recall on software. This also identified and fixed in the same visit. Not to mention quick cleaning and few small details all contributed to me delight .
Many Thanks Athena and Hoffman Audi of East Hartford
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by WARIKOO
Verified Customer
Verified Customer
Feb 07, 2017 -
Hoffman Audi of East Hartford responded
Hello WARIKOO, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to hear that our team was able to identify and address your concern with your tire as well as a recall on software for your vehicle. Any time you have maintenance needs or questions please feel free to give Athena or any of our service advisors a call. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
quick fix of an emissions problem
Warning indicator was on. Hoffman took me in pretty quick. Took an hour or so to remedy and i was on my way. couldn't have been better.
Warning indicator was on. Hoffman took me in pretty quick. Took an hour or so to remedy and i was on my way. couldn't have been better.
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by BOGEYBASSN
Verified Customer
Verified Customer
Feb 02, 2017 -
Hoffman Audi of East Hartford responded
Hello BOGEYBASSN, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team was able to address your emissions problem in a prompt manner so that we could get you back out on the road again as soon as possible. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.