Austin Aufie | Page 9

In this day and age I’ve found it’s best to manage my expectations with service experiences. That strategy paid off with my most recent trip to Basney service related to an air bag light. My Honda is 13 expectations with service experiences. That strategy paid off with my most recent trip to Basney service related to an air bag light. My Honda is 13 years old and I hoped using a dealership for this service would ensure brand-specific accuracy. Instead of being disappointed that the service took longer than expected, I assumed it would take at least two days and I arranged alternate transportation during that time. Basney also prepared me for the possibility of a part needing to be ordered, which could lead to a longer wait. Nice surprise: Basney called me with updates. A specific reason I had avoided Basney as a service provider for two or more years was because I had to check on progress myself and since nobody responded to voicemail messages, I had to make multiple calls. The part was in stock, which surprised both me and the tech who called me, and the service was complete by end of the same day I dropped it off. Nobody was unfriendly at the dealership, but I still got a sense that I was a bother. I don’t need to be welcomed with open arms, especially if you fix my car right on the first try, but I also don’t want to feel like I should apologize for needing to take some of your time to pay you hundreds of dollars. More

by Southbendtracie Verified Customer Verified Customer

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Austine is a wonderful service adviser. He was so helpful and kind! He explained detailed information about the service. He was so helpful and kind! He explained detailed information about the service. More

by km8100 Verified Customer Verified Customer

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Everyone was super friendly and competent. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. More

by Bart Loeb Verified Customer Verified Customer

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Last two visits have involved all day waiting for service and incorrect part sourcing. Pretty disappointed in my experience. and incorrect part sourcing. Pretty disappointed in my experience. More

by elsid07 Verified Customer Verified Customer

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Didn’t have the part I needed and made me reschedule my appointment. Very unprofessional. appointment. Very unprofessional. More

by nicholas.gerstbauer Verified Customer Verified Customer

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Call back after leaving messages with service department needs much improvement. Over the past month, I’ve left two messages for what appears to be a default person to call me back as soon as possible. No c needs much improvement. Over the past month, I’ve left two messages for what appears to be a default person to call me back as soon as possible. No calls ever received back. Also, I need to come back in after my last expensive service performed as the Plastic cowling was not properly put back and is loose to the right and left. Will be making an appointment soon to get that fixed. I am satisfied with the work that was done. Just not happy with having to come back and dealing with voicemails that they never responded to. More

by KISHMAN4 Verified Customer Verified Customer

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I appreciate when the technician let me know what other work should be done. Thank you work should be done. Thank you More

by navyvan32 Verified Customer Verified Customer

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I was very happy pleased with the service here. They kept me informed about the status of my car. They got it done quickly and when I had problems with it they offered to tow it in and get it looke They kept me informed about the status of my car. They got it done quickly and when I had problems with it they offered to tow it in and get it looked at and offered to pay for an Uber. I will be going back in the future. More

by Mellie.eddy Verified Customer Verified Customer

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Wish they would have told us what fluid level was low not.sure if it was only the washer fluid not.sure if it was only the washer fluid More

by gmabev7 Verified Customer Verified Customer

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Got my car called in for recall and then was left with a broken radio for the last 6+ months. No apple car play, no rear cam and most of the time no radio. I have brought my car in 7 almost 8 once i take it broken radio for the last 6+ months. No apple car play, no rear cam and most of the time no radio. I have brought my car in 7 almost 8 once i take it in again for the part they said they needed to order. Said they are going to charge me $100 because ive passed my manufacturer warranty. Really rude guy they have in charge of my case. Won’t even talk to me about the issue without hoping off the top phone. Anyways i just want my car fixed and working since it was brand new for only a year after my recall. Wish i would have never brought it in for recall since they broke my radio and are now charging me to fix it. Just seems wrong but i need it working so i guess i have to pay More

by oliviakfrick Verified Customer Verified Customer

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