Austin Berkes | Page 4

oil change Needed oil change as well as burnt out running light and problem tire. Was out in 2 hours even though I was late. Would only have Lithia service the Needed oil change as well as burnt out running light and problem tire. Was out in 2 hours even though I was late. Would only have Lithia service the Jetta. More

by eksmalin Verified Customer Verified Customer

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Nice people Very helpful Nice facilities David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car More

by lpo49 Verified Customer Verified Customer

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Bad Service Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to s Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to schedule it. I left several messages and NO Return phone calls. I was transferred on the phone several times and hung up on also. This is my 3rd car purchased here since 2001 and it will be my last. The service advisor guys stand around and never answered the phones that I saw. I get better oil change service at Walmart. I never received a phone call when my car was done, my Appt. was at 8am and it was Noon, then I was told I don't think your car has been washed yet. I asked for a price quote for a part and never got a call back for that either. So O'Reilly's got my business on that one. More

by UnHappy Customer Verified Customer Verified Customer

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Warranty Service has worked diligently to resolve my warranty issues and our salesman did the best he could his product knowledge needs improvement. However Service has worked diligently to resolve my warranty issues and our salesman did the best he could his product knowledge needs improvement. However sales management (ie) your person who approves the deals could use some people skills. More

by Dirtyiron Verified Customer Verified Customer

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Oil change Car at dealer 10:15 AM and done at 12:05. Was to be washed when done and after almost 2 hours no wash or explanation Car at dealer 10:15 AM and done at 12:05. Was to be washed when done and after almost 2 hours no wash or explanation More

by deraadp Verified Customer Verified Customer

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Safety recall checkup From the first person I met till the last one when I left were so courteous and professional. They took care of my Passat. I will come back when I ev From the first person I met till the last one when I left were so courteous and professional. They took care of my Passat. I will come back when I ever have any issues. More

by STEPICK Verified Customer Verified Customer

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Very Flexible I worked with Brian to purchase my car and he put me in touch with Matt. Matt & Austin were great to work with. I needed to bring in my vehicle for an I worked with Brian to purchase my car and he put me in touch with Matt. Matt & Austin were great to work with. I needed to bring in my vehicle for an error code and needed a loaner. They were quick to find a time when a loaner car was available that I could come in and drop off my car. I had tight time frames for drop off and pickup but they weren't an issue. My car was fixed the day they received it and I haven't had any issues since. More

by CNC Verified Customer Verified Customer

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Never had to wait this long Car was brought in on a Monday was told they would work it in to get it looked at. I was not contacted until a week and a day later after I reached ou Car was brought in on a Monday was told they would work it in to get it looked at. I was not contacted until a week and a day later after I reached out. They stated we’re ordering parts and would be 2-5 business days more to get and would fix same day parts were in. I contacted a week later (5 business days) and was advised parts were in that day and car would be fixed the following day by 430pm. So car in shop for over two weeks!! I never have this issue when servicing my many Toyota’s. Sad my daughter had to have this VW Beetle and we have to use this place for repairs. Also should mention my daughter attempted to buy from this location and felt discriminated against. Ultimately bought from Carmax and her interest rate was sooooooo much lower!!!!! More

by LNTEACH415 Verified Customer Verified Customer

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Great service department! I have experienced problems with my radio and back up camera and mentioned it when I was in for my 10,000 mile service. Austin and his team investigat I have experienced problems with my radio and back up camera and mentioned it when I was in for my 10,000 mile service. Austin and his team investigated, but couldn’t pinpoint the issue because they couldn’t replicate the problem. As I was leaving the problem presented itself. Austin immediately ordered a new radio unit for my car and got my car scheduled for the replacement as soon as the radio arrived. This has completely resolved the issue and I am a happy VW driver. Thank you to Austin and the Lithia service team for taking care of this so quickly and efficiently! More

by GBCRONK Verified Customer Verified Customer

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Great Experience Went in to have the transmission serviced and check out the emissions system because the DPF regen light and check engine light were on constantly. L Went in to have the transmission serviced and check out the emissions system because the DPF regen light and check engine light were on constantly. Let me know that the transmission didn't need to be serviced yet and that the NOX sensor for the emissions needed to be replaced. Overall I was there most of the day but the service adviser kept me informed on what was going on. Ended up fixing the problem that day so I didn't have to make another special trip down there. (Don't live in the Metro area) I will keep coming there for service if they keep treating me as nicely as they did More

by Jetta14 Verified Customer Verified Customer

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