Austin Berkes | Page 3

We had recall work done to our Atlas. Everyone was extra helpful and kind. Our vehicle was ready ahead of time and I utilized the shuttle. The shuttle driver was super! helpful and kind. Our vehicle was ready ahead of time and I utilized the shuttle. The shuttle driver was super! More

by plsmith Verified Customer Verified Customer

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Great service! I've worked with Jonny, Cheyenne, Kyle, Walker and Austin on the phone and at Lithia VW with an issue and questions about our VW. All of them were ver I've worked with Jonny, Cheyenne, Kyle, Walker and Austin on the phone and at Lithia VW with an issue and questions about our VW. All of them were very kind and patient as they listened and then explained to me what needed to be done. The work was done in a timely and efficient manner. When we schedule our appointments, they take into account that we drive from Pella. I appreciate the time that Jonny and Kyle have taken to explain the repairs made. Always great service! More

by CHRISYANNER Verified Customer Verified Customer

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Recall repair Great experience for first time visit. Was able to get a loaner to run errands and the repair plus an added oil change was completely even quicker tha Great experience for first time visit. Was able to get a loaner to run errands and the repair plus an added oil change was completely even quicker than quoted. I would suggest the techs put something in the seats while working on the interior or at least wipe up the oily residue left behind when done. More

by KORY.CHANCE Verified Customer Verified Customer

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Great staff, more communication between sales and service We had great experiences with every individual we worked with. Our only issue was a lack of communication between sales and service to get our used ve We had great experiences with every individual we worked with. Our only issue was a lack of communication between sales and service to get our used vehicle ready for purchase. During our initial test drive, we noticed, some issues with the used vehicle. Some of the issues that Sales assured us would be fixed in Service were not fixed by the time we bought it. We should have test driven it again before signing papers instead of assuming it would get taken care of. However, they eventually straightened everything out for us, and our vehicle got the service it needed at no additional charge to us. Very kind and personable staff! More

by EEnsign Verified Customer Verified Customer

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Always an issue First off, The service check in and service supervisor were very helpful... beyond that... horrible experience... tech spilled oil all over the engin First off, The service check in and service supervisor were very helpful... beyond that... horrible experience... tech spilled oil all over the engine. (Lots of oil)! Supervisor empathized well. They detailed my car the next day and delivered it but the driver didn’t even ring the door bell. He knocked, we didn’t hear him, and he left the doors unlocked to the car and left keys in my drive! We don’t do that in our neighborhood. I we bought 2 Jetta’s in 2017. Love the Volkswagon product but Lithia has over promised and under delivered on every aspect... More

by EBONCARTER Verified Customer Verified Customer

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Recall service I had set up a appointment with VW of Des Moines. My wife took the van to get a recall service. She spent time there only to find out that the part di I had set up a appointment with VW of Des Moines. My wife took the van to get a recall service. She spent time there only to find out that the part did not come in. We received no call for, spent gas since we live 1.3 hours away. Vw of Des Moines was supposed to give us a call to reschedule when part arrived, three weeks went by and no call, I had to call only to find out that the part had been there for a week. So made a appointment, wife took the van once again and to our surprise they did not get it fixed ( something with the computer system) is what I was told. Manager of service gave me a call back since I was very upset, on his email he said we will reschedule when they get the system or whatever going. It’s been a month and I still have not received a phone call. More

by FELIX_LOPEZ86 Verified Customer Verified Customer

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Excellent service! My dad dropped off and picked up our vehicle for service and made note that he was impressed with the cleanliness of the service area and the high qua My dad dropped off and picked up our vehicle for service and made note that he was impressed with the cleanliness of the service area and the high quality of customer service. More

by alhpena Verified Customer Verified Customer

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FIX DEFECTIVE CAUSE OF SEVERE TIRE WEAR I AM STILL WAITING FOR YOUR DEALERSHIP AND VW CARE TO GET BACK TO ME ON SEVERE TIRE WEAR AND FIX WHAT EVER HAS CAUSED THIS PROBLEM. I AM STILL WAITING FOR YOUR DEALERSHIP AND VW CARE TO GET BACK TO ME ON SEVERE TIRE WEAR AND FIX WHAT EVER HAS CAUSED THIS PROBLEM. More

by russaeggers Verified Customer Verified Customer

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GREATEST OF ALL TIME I brought in my 2015 Lexus CT 200h thinking there was no way a VW dealer would have an oil filter for it. BOY WAS I WRONG. I was in and out in under 3 I brought in my 2015 Lexus CT 200h thinking there was no way a VW dealer would have an oil filter for it. BOY WAS I WRONG. I was in and out in under 30 minutes and every employee I talked to was extremely knowledgeable. More

by MikeHancho69 Verified Customer Verified Customer

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oil change Needed oil change as well as burnt out running light and problem tire. Was out in 2 hours even though I was late. Would only have Lithia service the Needed oil change as well as burnt out running light and problem tire. Was out in 2 hours even though I was late. Would only have Lithia service the Jetta. More

by eksmalin Verified Customer Verified Customer

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