Austin Bradford

09/29/2025: Edit: we were contacted by the dealership with an apology and an updated price. We went in and were assisted by Nathan, the sales agent who apologized for what happened and also Austin, the G with an apology and an updated price. We went in and were assisted by Nathan, the sales agent who apologized for what happened and also Austin, the GM. Austin was willing to listen to our side and apologized for the previous encounter the other day. He was also willing to work out a better deal with us due to some other concerns we had. I have update the rating from 1 star to a 4 stars from today encounter. 09/28/2025: This place has been nothing but a disappointment. We bought a new Tacoma through them a few weeks ago & have been searching for a new RAV4 Hybrid, so we returned a few times to negotiate the price. When we bought the Tacoma, we declined the Ziebart protection plan because we didn’t want to spend nearly $2,000 on something we didn’t feel we needed. However, when we were looking at the RAV4 last week, our salesperson Nathan told us that Ziebart is not optional on the RAV4 although we didn’t buy it for the Tacoma, & that we would be required to purchase it this time. Since we bought the Tacoma through them, he offered to take $1,000 off, while still insisted that it was mandatory. We asked if this requirement came from Toyota, and he said no, it was a policy through their dealership. He told us directly that he could not let us leave with the RAV4 unless we agreed to buy the Ziebart, which we felt was absolutely ridiculous. When we discussed the OTD price, it already included the cost of Ziebart, so we didn't proceed with the purchase that day due to a disagreement over the final price. We went back again yesterday to look at a different vehicle after discussing a potential OTD price. While Nathan was helping another customer, the sales manager, Andrew, came out to talk to us as we were looking at the vehicle on our own. He explained the benefits of the Ziebart package and he was quite convincing. since we had already been told that the package was required, I assumed that the OTD price we discussed already included it. I tried to explain this to Andrew, but that’s when his attitude shifted. He suddenly became very defensive and said he knew what our “tactic” was. He brought up the fact that we didn’t purchase the Ziebart package for the Tacoma, so why would it be included for the RAV4 at the current price? His tone made it sound like I was lying or trying to trick them into giving us the package for free. He even made a comment indirect but clear that if I wasn’t willing to pay the price, I shouldn’t be buying the car. First of all, I am not trying to use any tactic, your own staff clearly told me that I have to purchase the Ziebart in order to walk out with the car I want. Trying to make the customer sound like they are lying is just ridiculous and unacceptable. I walked out because I felt disrespected by his remarks. Later, he texted me, asking if I would be ready to write a check if they included the Ziebart package at the OTD price we had previously discussed. When I expressed how disappointed I was with how everything was handled, there was no apology. Instead, they doubled down, saying that since I had told them multiple times I didn’t want the Ziebart, why would they include it in the OTD price? Yes, I did complain about having to buy the Ziebart but it was also to clearly told before that it was not optional if I wanted the RAV4. So of course I assumed it was already included in the price. As a buyer, I have every right to negotiate the price of a vehicle. And as a seller, you have every right to decline. But there is no need to say things like, “You shouldn’t be buying it if you don’t want to pay the price.” That’s condescending and unprofessional. I had planned to buy two more vehicles through your dealership & was going to refer friends who are currently shopping for new cars, but after this experience, I will not be returning, & I definitely will not be recommending this place to anyone. More

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Got a used car had water liked on to from the antenna they order part it was still liking it has trow up in the back seat inside the spikes on the door windshield wasent working window wasent working was they order part it was still liking it has trow up in the back seat inside the spikes on the door windshield wasent working window wasent working was told they would fixed the window detail it was email trying to make apointment was told to come in to tell me they wasent going to do it I have email and recordings More

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Aaron was an amazing help and very straight forward. I got an awesome bmw at a great price. I got an awesome bmw at a great price. More

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We had some issues that needed to be taken care of. I was told by my salesman that Fort Wayne Toyota would stand behind its cars and customers and if anything was wrong, they would fix it. He was telli I was told by my salesman that Fort Wayne Toyota would stand behind its cars and customers and if anything was wrong, they would fix it. He was telling the truth. We are both happy with our purchase and happy with the service we received from Austin, David and Jerome in the Sales Department, Kevin the General Manager and Jen in the service department I would recommend Fort Wayne Toyota as a great place to start looking for a car. More

by TUDORNCECI Verified Customer Verified Customer

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Everyone Seems to be smiling, They seem to be goal oriented Focus and on task. oriented Focus and on task. More

by JAMESSPRATLEY078 Verified Customer Verified Customer

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Curtis Was Amazing! !! Very down to earth he definitely did not feel like an average salesman he was very transparent about all parts of the process The management team !! Very down to earth he definitely did not feel like an average salesman he was very transparent about all parts of the process The management team was wonderful as well Andrew Bradshaw and Austin Bradford were both extremely helpful as well 10 out of 10 would recommend my friends and family to this dealership and More

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I had a great experience at Fort Wayne Toyota! Everyone was welcoming and patient with me as this was my first car purchase. Everyone was welcoming and patient with me as this was my first car purchase. More

by MACBIRCH16 Verified Customer Verified Customer

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Absolutely amazing very transparent and knowledgeable 10 out of 10 would recommend them to anyone in the market for a new or preowned vehicle out of 10 would recommend them to anyone in the market for a new or preowned vehicle More

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Nate was very helpful throughout the process. I will definitely recommend Fort Wayne for friends based on my experience. Thanks Nate I will definitely recommend Fort Wayne for friends based on my experience. Thanks Nate More

by RAMIIBRAHIM09 Verified Customer Verified Customer

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Mr. Rinker was professional, honest, and extremely knowledgeable about Jeeps. Mr. Hussain was proficient in his duties. knowledgeable about Jeeps. Mr. Hussain was proficient in his duties. More

by JKAUFFMAN12 Verified Customer Verified Customer

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