Austin Chanhdara | Page 2

1. Advisor is not knowledgeable on what needs to be done. Not aware of the recall was done. Asked him to check on the passenger review mirror adjustment. He is said he tried to pull it and he couldn't do it. Not aware of the recall was done. Asked him to check on the passenger review mirror adjustment. He is said he tried to pull it and he couldn't do it. I was expecting alternate suggestions from him. The answer he gave me on paint wasn't acceptable. 2. Communication gap between advisor and the parts team. Though I have went and told him there are parts I have purchased and asked him to bring to Andy after the service was done, another person came back to me even before that. When I asked did the parts got installed and he didn't know what that was. 3. Parts team didn't install the mat stating that they don't have a vacuum at store and asked me to install it. Seriously you do not have vacuum at your store?? I have been charged with another $90 dollars for just the mud guard installation alone. More

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The guys at Luther Toyota got me in even though I was running late. A quick oil change and they were able to fix a rattle in the exhaust with a few new washers - no charge. Much Appreciated! running late. A quick oil change and they were able to fix a rattle in the exhaust with a few new washers - no charge. Much Appreciated! More

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Every person I dealt with was pleasant and willing to assist me in every way. assist me in every way. More

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Comfortable waiting area with free breakfast snacks and coffee. Excellent customer service including online service appointment scheduling and follow up reminding. Very knowledgeable and loyal service team coffee. Excellent customer service including online service appointment scheduling and follow up reminding. Very knowledgeable and loyal service team including check-in assistance. More

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The employees at Rudy Luther Toyota are so nice & friendly! I came in for service to replace my passenger mirror. They finished it within an hour! From checking in to checking out, you guys never dis friendly! I came in for service to replace my passenger mirror. They finished it within an hour! From checking in to checking out, you guys never disappoint! Austin Chanhdara & the ladies behind the cash register, keep up the amazing work! More

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Easy to make appointment. Service Tech helpful and easy to work with. Work done quickly. Only complaint was finding the car after service was finished. Suggest numbering parki Service Tech helpful and easy to work with. Work done quickly. Only complaint was finding the car after service was finished. Suggest numbering parking spots and have cashier identify which spot you car is in as you checkout. Makes finding the car easier. More

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Good coomunication and prompt. I liked that as I pulled in I could see that my wheels were out of alignment I liked that as I pulled in I could see that my wheels were out of alignment More

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Good and prompt service. However, you used to wash my car when I got service, but that didn't happen on this visit. However, you used to wash my car when I got service, but that didn't happen on this visit. More

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I had courteous service from beginning to end. There was a comfortable place to wait while my car was serviced. There was a comfortable place to wait while my car was serviced. More

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Every aspect off the service was great from the time I arrived to the time I left. arrived to the time I left. More

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