Austin Davey | Page 7

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Campbell Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

Campbell Ford responded

Randy, We understand your frustrations and we do apologize that we were not able to resolve your issues. As you know when we spoke, the issue is far from my team's lack of 'want' to help your situation - but more of a lack of options to assist you. Your truck has custom engine performance modifications. We feel very confident the issue you are having is related to your tune with said modifications. My team is very well Ford factory trained, that is our specialty. Unfortunately, custom performance modifications are not. As far as another issue once you picked the truck up, your issue has been noted on both visits and it was having a lack of power both times. We charged you nothing for this final visit as we could not pin point the issue. We wish you the best of luck moving forward and sincerely hope you can get the issue resolved! Austin Davey Service Director

Campbell Ford responded

Thanks, Elizabeth, for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

Campbell Ford responded

Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify. The repair in question was not eligible for coverage under the extended warranty, as the specific component that failed is not listed among the covered items. That said, we still provided a complimentary service loaner for your convenience while your vehicle was in our shop, and we also covered the cost of the diagnostic fee to help reduce your out-of-pocket expenses. We’re committed to transparency and customer satisfaction, and we’re always here to answer any questions you may have about warranty coverage or repair recommendations!

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.