My name is Peggy Garcia. I bought a 292 Forrester yesterday 07/17/2020, and Love it! The rep, Austin Elzinga, did a Fantastic job in helping me with my purchase! He was very professional, courteous, and friendly. It made the experience a very pleasant encounter. I'm giving him a 5 star rating!
"Austin and Christopher were great! Very informative and..."
Austin and Christopher were great! Very informative and willing to work with us. We walked in and were helped immediately and were able to test drive a car within minutes. I would definitely recommend Mike Shaw Subaru!
We came to Mike Shaw to see a particular for of vehicle that peaked our interest, but didn't know if we would like. Unfortunately between the afternoon and the evening, when we could stop by, the vehicle had been sold. As disappointed as we were, Austin did everything he could to accomadate our needs in a new vehicle and worked to locate the right car for us. We were very happy about with our experience.
Thank you very much for taking the time to share, we appreciate your business!
August 08, 2019
"Helpful and efficient!"
Ask for Austin when you call or walk in. We had an unimpressive experience with an online sales associate, but Austin saved the day and got us exactly what we needed. He was attentive, invested and thorough. I would come back to work with him.
We are happy to hear it, thank you for the opportunity!
July 14, 2019
"Austin and Frank were great"
My first purchase with Mike Shaw was in Jan 2019. I decided to go to there after speaking with Austin, who was absolutely great from the beginning. I had some trouble with their finance department, I bought the extended warranty and had asked for gap insurance (always but gap insurance). Overall aside from finance everything went fine. Fast forward to July. I has some guy make a left hand turn in front of me, totaling my new Subie. Come to find out the gap insurance wasn't added as requested. I had to go into the dealership to sign the extended warranty paperwork so the prorated amount was sent back to the loan provider. I asked about the gap and basically wasn't that person's issue.
Shortly after I left, Frank Cruz called me and asked me to come back in and he would do what he could to make things right. Frank set me back up with Austin after discussing the need and what the plan would be. Austin went above ans beyond to make sure I ended up in a car I was happy with. He was very patient and helpful the entire time. Frank made sure to make the deal work for me more than it likely did for the dealership. Frank was very helpful in a very tough situation. I would recommend Austin if you are looking for a new or used Subie. He's not your typical pushy saleman. He was amazing from the very contact. I can't recommend him enough!
By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.