Austin McCutcheon | Page 15

Poor customer service, starting with my initial attempts to speak with someone in the service dept by phone. I arranged for my car to be towed to the service dept. Then - I had to physically come into the to speak with someone in the service dept by phone. I arranged for my car to be towed to the service dept. Then - I had to physically come into the shop to confirm their acknowledgment that my car was there (since I couldn’t reach anyone by phone) and would be looked at. Initially, they couldn’t find my car or my car keys. My car was dropped off by a tow company. Eventually, they found my car and said the car keys were in the office. It took a few days for them to look at my car, and after the diagnostic, I was told it would cost $4000 for a new transmission which they couldn’t guarantee that they would be able to find, so in essence - they couldn’t tell me if or when they could fix my car. I was told it would be best to try and sell my car. More

by Debwill426 Verified Customer Verified Customer

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Advisor was quick to troubleshoot an issue that happened on my drive in to an oil change and got a fix figured out same day. on my drive in to an oil change and got a fix figured out same day. More

by kchuchendorf Verified Customer Verified Customer

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Took care of me quick and effort less! ! Working with luther is a pleasure that most dealerships dont deliver on ! Working with luther is a pleasure that most dealerships dont deliver on More

by PATRICDOB Verified Customer Verified Customer

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The service area was very clean and the people were friendly and professional. Waiting area was clean and comfortable. friendly and professional. Waiting area was clean and comfortable. More

by russ.stark Verified Customer Verified Customer

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Since we have been coming here, we feel well taken care of! Lots of personal touches! of! Lots of personal touches! More

by aeremi93 Verified Customer Verified Customer

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Austin was great but they need more mechanics, it took a month to fix my seat even though the seat part came in after 2 weeks. month to fix my seat even though the seat part came in after 2 weeks. More

by chris Verified Customer Verified Customer

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It was a great experience to service my car with Hyundai Bloomington. Excellent job done Bloomington. Excellent job done More

by Fellymoore Verified Customer Verified Customer

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Efficient service. Team is very willing to accommodate my schedule. They went above and beyond in the service area to check things that had concerns for me. As a single Team is very willing to accommodate my schedule. They went above and beyond in the service area to check things that had concerns for me. As a single woman with no man to take over the car duties, this location really did a great job for me! More

by dmoraz Verified Customer Verified Customer

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Adrian, my customer service rep was great . He was very thorough, he explained everything along the way. An oil change was done and tire rotation and overall check. Adrian even sent me pictur He was very thorough, he explained everything along the way. An oil change was done and tire rotation and overall check. Adrian even sent me pictures of filters that he recommended having changed. He even addressed a possible paint issue I have on the hood of my car. He and another rep tried “Goof-off” and tried buffing out the two spots in question. Couldn’t get spots out but recommend going to a car detailer. They were very insightful. I appreciated the time they spent. More

by rsvierling Verified Customer Verified Customer

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It was easy to get an appointment, but had to be scheduled two weeks away. I would have thought they could have ordered the parts so that they would have been ready instead of having to make a secon scheduled two weeks away. I would have thought they could have ordered the parts so that they would have been ready instead of having to make a second appointment. More

by NANCYDANCE42 Verified Customer Verified Customer

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