Austin McCutcheon | Page 97

Surprisingly Found the Perfect Vehicle Adrian was able to locate a vehicle that was exactly what I was looking for. I had planned to just begin shopping for a replacement vehicle. Based o Adrian was able to locate a vehicle that was exactly what I was looking for. I had planned to just begin shopping for a replacement vehicle. Based on my previous positive years of experience with my 2004 Santa Fe, seeing and test driving the one Adrian located on the lot, I new I would be looking no further. I tend to not make quick decisions. This decision for a major purchase is the fastest I have ever made. Adrian also helped me fix a problem with my 2004 which I thought was not fixable. He had someone in the service center look at the problem, and fix it on the spot. I am so sorry I do not know the name of the young man who reset the electrical system, and got the CD player working again, but I can tell you I had tears in my eyes when I heard the "bom, bom" song once again...there is some family history here. I will be forever grateful, as my granddaughter who now drives that vehicle, will still listen to it. It has always been in the #1 spot since the vehicle was purchased in 2004, and when I cared for my granddaughters (eventually there were 2, the second will be driving in the near future), they always requested the "bom, bom" song. That were delighted to hear it again. This CD is likely to remain in the #1 spot until the car drives its last mile! This is likely way more info then you needed. Bottom line, this was a positive experience all around. And have recommended your dealership and Adrian to a friend. More

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They always go above and beyond I went in for an oil change but also had some quirks I wanted looked at. They resolved all my concerns, gave me a great car wash and sent me on my wa I went in for an oil change but also had some quirks I wanted looked at. They resolved all my concerns, gave me a great car wash and sent me on my way much quicker than I'd expected. More

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Great Service and Support! I continue to come back to Luther Bloomington Hyundai for my service needs (and car purchases). I'm treated well and helped in a professional and exce I continue to come back to Luther Bloomington Hyundai for my service needs (and car purchases). I'm treated well and helped in a professional and excellent manner. The work done is timely and right. Austin is fantastic to work with! He went the extra mile this appointment to ensure that my extended warranty covered the repair. I'm a very happy customer! More

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Great experience Austin McCutcheon in particular was very pleasant to work with, helped bridge the gap between technical and not-so-technical language, also was clear Austin McCutcheon in particular was very pleasant to work with, helped bridge the gap between technical and not-so-technical language, also was clear about expenses and helped me pragmatically think through what service was worth doing now vs. later. More

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Well done! Greeted immediately upon arrival. Price and length of service explained thoroughly before disposing to the waiting area. Work completed in a timely Greeted immediately upon arrival. Price and length of service explained thoroughly before disposing to the waiting area. Work completed in a timely fashion. Full explanation of what was done and what may need to be addressed in the future. More

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Regarding Luther Bloomington Hyundai Our family has purchased or leased six new Hyundais from Luther Bloomington Hyundai over the years and we are still doing business with them! What mo Our family has purchased or leased six new Hyundais from Luther Bloomington Hyundai over the years and we are still doing business with them! What more can I say? More

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Always Great Service Been with this dealership for years and always have it serviced here. The employees are helpful and courteous and they keep you up-to-date with how t Been with this dealership for years and always have it serviced here. The employees are helpful and courteous and they keep you up-to-date with how the service is going or with any recommendations for your car's upkeep. The lounge area is comfortable if you decide to wait. More

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Not the usual service standards I’ve been a faithful customer to Hyundai in Bloomington. I never take my car elsewhere but after this last experience, I’m rethinking my position. I I’ve been a faithful customer to Hyundai in Bloomington. I never take my car elsewhere but after this last experience, I’m rethinking my position. I went in for an oil change and service to inspect my hybrid belt. Upon returning to the service department my advisor literally handed me my paperwork and said here’s your car. Have a good day. Clearly I’m standing there reading my inspection details (first off my name wasn’t right so now I’m wondering if they even did what I needed, second, really dude? I have no idea what the health is of my hybrid belt, tire tread etc.). I was very disappointed in the lack of customer service. Austin did a poor job and needs to be addressed. I won’t be bringing my car to him for any reason. More

by KD Verified Customer Verified Customer

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Excellent service My experience was great. The associate kept me informed through out the whole appointment. He sent text messages to update me, ask questions, and let My experience was great. The associate kept me informed through out the whole appointment. He sent text messages to update me, ask questions, and let me know the time of completion! Also then found some other parts that needed replacement and they could get it fixed very quickly. So everything was completed in a timely fashion. Very happy with my experience! It is usually my husband who brings it in. But I took charge of this one thanks Kristie Rossow More

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2013 Elantra There was a noise in left front wheel well. Was a bent pad that was bent back into place and Was back on my way in about a half an hour. Excellent ser There was a noise in left front wheel well. Was a bent pad that was bent back into place and Was back on my way in about a half an hour. Excellent service as always. More

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