Austin McCutcheon | Page 96

The service manager basically called me a liar. When meeting with the service manager for a torn seat that was looked at by the dealership previously and being told they would replace it, she accuse When meeting with the service manager for a torn seat that was looked at by the dealership previously and being told they would replace it, she accused me of lying and saying I had torn the seat myself and she would let Hyundai know exactly that it was my fault. Not a good customer service manager. More

by Eric Verified Customer Verified Customer

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Courteous and fast The staff are knowledgeable and pleasant. They are thorough, fast and make appropriate recommendations. I've brought my 2 kids and a co-worker on boar The staff are knowledgeable and pleasant. They are thorough, fast and make appropriate recommendations. I've brought my 2 kids and a co-worker on board. More

by mwabdett Verified Customer Verified Customer

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Very responsive I would recommend this dealership to anyone. The communication with Austin was beyond my expectations. I will keep going back to my dealership.for mor I would recommend this dealership to anyone. The communication with Austin was beyond my expectations. I will keep going back to my dealership.for more service. More

by Nzerull Verified Customer Verified Customer

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Service was good Dropped vehicle off for oil change - we were notified of some things we should consider replacing and when our vehicle was ready to pick up Dropped vehicle off for oil change - we were notified of some things we should consider replacing and when our vehicle was ready to pick up More

by STEVRDLY Verified Customer Verified Customer

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Competent, helpful, and friendly people. The sales folks went above and beyond to find us the Santa Fe XL we preferred - all the way down to Rochester. Everyone we encountered gave us complet The sales folks went above and beyond to find us the Santa Fe XL we preferred - all the way down to Rochester. Everyone we encountered gave us complete and satisfactory answers to our questions, and if they didn't have the answer, they found someone who did. Great teamwork and collaboration. This was our easiest and friendliest new car buying experience by far - my wife and I did not feel at all like we were just another prospective sales number on the board. I also had a very good experience during my first contact with the service & parts people. Austin took all of my questions & concerns seriously and responded with helpful and satisfactory answers. Likewise, when I asked Erica for a part I needed (which they had on the shelf - how often does that happen?!), she also gave me a couple of great tips and advice. Thanks to all! More

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Proactive service The service manager proactively checked my warranty coverage, and checked with the warranty company concerning a needed repair. Also, he recommended n The service manager proactively checked my warranty coverage, and checked with the warranty company concerning a needed repair. Also, he recommended not doing any unnecessary repairs at this time. More

by lowtextmessageperson Verified Customer Verified Customer

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Services We brought our car in for the scheduled oil change and were out in less than an hour. The experience is always very pleasant. Thank you! We brought our car in for the scheduled oil change and were out in less than an hour. The experience is always very pleasant. Thank you! More

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Review Replaced engine on sonata that had 88k miles and ended up with new battery and belts for additional 500 but did good work on the hybrid sonata Replaced engine on sonata that had 88k miles and ended up with new battery and belts for additional 500 but did good work on the hybrid sonata More

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August 2019 oil change Generally have been pleased with the service, but the last visit was disappointing. A previous work order had bad info on it, stating one side had rec Generally have been pleased with the service, but the last visit was disappointing. A previous work order had bad info on it, stating one side had received work, but it was the wrong side where the work was done. Confusing More

by km1908 Verified Customer Verified Customer

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NEW ENGINE SYMPHONY Austin and his team of Minions, ever cute in their yellow jumpsuits, did a remarkable job with the two weeks that they needed to order, install and pr Austin and his team of Minions, ever cute in their yellow jumpsuits, did a remarkable job with the two weeks that they needed to order, install and prep the car for my pick-up at Bloomington Hyundai. Excellent work. The car runs like a top! Since it was covered, the engine, by the 120,000 Warranty that makes Hyundai an outstanding purchase, I am convinced that any other manufacturer of automobiles will have a difficult time moving me to another brand. In addition, Austin McCutcheon's team makes me seriously consider moving my repair and maintenance program from Hopkins Honda, where we purchased both our Accord and the Sonata to Bloomington for the Sonata necessities, it just seems simplest since they know Hyundai so much better than the former provider. We will keep the Accord at Hopkins and await the next purchase of a new Honda for Joyce in the months ahead. Thank you, Austin, for all of your hard work to make this a successful transition. By the way, the 2019 Hyundai Sonata which you recommended as your replacement vehicle during repairs is a wonderful car, I'm thrilled to have had the chance to spend two weeks of quality time with it. Again, many thanks. Patrick W. Murphy Minnetonka More

by MURPHYWORKS, INC. Verified Customer Verified Customer

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