Austin Murphy

Sunset Volkswagen responded

Thank you for the great review, Annette! We’re so glad to hear Austin provided such a positive experience and took the time to answer all your questions with confidence and a smile. We truly appreciate your kind words and look forward to welcoming you back the next time you’re in Sarasota.

Sunset Volkswagen responded

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to respond. The touch-up paint was originally purchased several months prior to your recent visit. Once the color concern was brought to our attention, we promptly ordered the correct factory-matched paint at no charge and removed the previously applied paint as a courtesy. While any existing paint damage was not caused by our dealership or the product itself, we understand your frustration and made every effort to assist and provide a resolution. The correct paint is currently on order, and we will notify you as soon as it arrives.

Sunset Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Austin and his team took such great care of both you and your car. Making sure our customers feel supported and that their vehicles are in top condition is always our priority. We truly appreciate your feedback and look forward to assisting you again in the future.

Sunset Volkswagen responded

Thank you for your incredible loyalty and for trusting us with your vehicle since 2010. Reaching 300,000 miles is an amazing milestone, and we are honored to have been part of that journey with you every step of the way. We are especially glad to hear that communication has consistently met your expectations. Austin will truly appreciate the shoutout. Thank you again for your continued trust. We look forward to helping you reach the next milestone.

Sunset Volkswagen responded

Thank you for your feedback, Stevan. We’re glad to hear our team provided good service. We understand that cost and repair time can sometimes feel frustrating. Our pricing and timelines reflect manufacturer standards, parts availability, and the care taken to ensure repairs are completed properly and safely. We appreciate you sharing your concerns and your business.

Sunset Volkswagen responded

Thank you for sharing your experience! We are so glad to hear that Austin did a great job keeping you informed and that you were impressed with the communication throughout the process. Providing clear and consistent updates is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future.

Sunset Volkswagen responded

Thank you for your kind words. We are so glad to hear that our team has been able to help you and that you feel we are forthright and transparent during your visits. Being honest, clear, and supportive is very important to us, and it means a great deal to know that it shows. We truly appreciate your trust and look forward to continuing to assist you whenever you need us.

Sunset Volkswagen responded

Thank you for your kind words, John. We are thrilled to hear that you consistently have a great experience with us and that Andrew and the team were accommodating and professional. We truly appreciate your support and look forward to your next visit.

Sunset Volkswagen responded

Thank you for your feedback. We are glad to hear that you found the service great. We apologize that a loaner car was not available this time and appreciate your understanding. We look forward to assisting you again in the future at Sunset VW.

Sunset Volkswagen responded

Thank you for your kind words. We are delighted to hear that you are very satisfied with our service and that our team always greets you with a bright face. We truly appreciate your support and look forward to seeing you again.