Austin Murphy | Page 6

Sunset Volkswagen responded

Thank you for sharing your experience, Christine! We’re thrilled to hear that Austin has been such an outstanding service representative and that this visit left a positive impression. Stephany and Kasey will be happy to know their personable service made a difference as well. We truly appreciate your loyalty over the past five years and look forward to continuing to take care of you and your vehicle!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad you enjoyed our showroom and found our team friendly. It’s great to hear your service was quick and easy. We appreciate your support and look forward to assisting you again!

Sunset Volkswagen responded

Thank you for sharing your feedback, Bob. We understand that unexpected charges can be frustrating, and we apologize for any confusion regarding the credit card usage fee. While the fee is posted for visibility, we’re sorry if it wasn’t communicated clearly during your visit. We appreciate you bringing this to our attention and will continue working to ensure all pricing and payment details are clearly shared with our customers.

Sunset Volkswagen responded

Thank you for your thoughtful feedback! We’re thrilled to hear that Austin made your service experience smooth and enjoyable. He truly goes above and beyond to keep our customers happy, and your kind words mean a lot. We’ll be sure to share this with him!

Sunset Volkswagen responded

Thank you so much for taking the time to share this outstanding review! We’re thrilled to hear about your positive experience with Austin and the Sunset Volkswagen Sarasota service team. It’s great to know Austin was able to step in quickly, coordinate your tire replacement and alignment, and get you safely back on the road with minimal hassle. Providing convenient transportation and keeping our customers informed and comfortable is always a priority. We truly appreciate your loyalty and kind words, and we will be sure to pass this recognition along to Austin and the entire team!

Sunset Volkswagen responded

Thank you for your feedback, John! We’re thrilled to hear that Austin provided fantastic service and went the extra step to replace the remote batteries. We appreciate your kind words and are glad his attention to detail made a difference.

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear that Austin provided professional service and kept you well-informed throughout the diagnosis and repair process. We truly appreciate your kind words and look forward to serving you again!

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We understand how frustrating an extended repair can be, especially when you’re continuing to make lease payments during that time, and we truly appreciate your patience throughout the repair process. We’re glad to hear that Austin provided kind and helpful service during your visit. Regarding the odor concern, we want to clarify that the vehicle underwent extensive engine repairs due to the oil leak, which required the engine to be disassembled. At no point did oil enter the interior of the vehicle. That said, we absolutely understand that lingering smells can be unpleasant, and for that reason, we reached out yesterday and left you a voicemail offering to perform an ozone treatment to address any remaining odor inside the vehicle. We have not yet heard back but would still be more than happy to take care of this for you. As for the fuel level, our check-in photos show the vehicle arrived with approximately 70 miles until empty. Following the repair, the vehicle was test-driven approximately 9 miles to ensure the concern was fully resolved. We certainly did not intend for the fuel level to be an inconvenience. Please feel free to return our call at your convenience so we can resolve these remaining concerns and ensure you’re completely satisfied. Your experience matters to us, and we appreciate the opportunity to make things right.

Sunset Volkswagen responded

Thank you for your feedback, Jenny! We’re glad you appreciated the communication and the video updates from our service team. We strive to keep our customers informed every step of the way, and we truly appreciate your kind words!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you experienced great service and courtesy from everyone you interacted with. We truly appreciate your kind words and look forward to assisting you again!