Austin Murphy | Page 5

Sunset Volkswagen responded

Thank you for your kind words, John. We are thrilled to hear that you consistently have a great experience with us and that Andrew and the team were accommodating and professional. We truly appreciate your support and look forward to your next visit.

Sunset Volkswagen responded

Thank you for your feedback. We are glad to hear that you found the service great. We apologize that a loaner car was not available this time and appreciate your understanding. We look forward to assisting you again in the future at Sunset VW.

Sunset Volkswagen responded

Thank you for your kind words. We are delighted to hear that you are very satisfied with our service and that our team always greets you with a bright face. We truly appreciate your support and look forward to seeing you again.

Sunset Volkswagen responded

Thank you for sharing your experience. We’re glad to hear that Brandon provided knowledgeable care for your Tiguan, completed the required service, and addressed the additional issues. We truly appreciate your confidence in our service department and your kind words about our team. Thank you for choosing us for your VW service, and we look forward to taking care of your vehicle again in the future.

Sunset Volkswagen responded

Thank you for the great feedback. We’re thrilled to hear that our service department impressed you with their courtesy, knowledge, and punctuality. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear that this visit left you feeling frustrated, and we appreciate you bringing your concerns to our attention. Regarding the 3% fee you mentioned, this applies only to credit card transactions and does not apply to other forms of payment, including debit cards. This fee is posted in visible areas of the dealership and helps offset processing costs charged by card providers. That said, we apologize if this was not communicated as clearly as it should have been during your visit. We value the opportunity to earn your trust and would be happy to clarify any charges or answer questions if you choose to reach out directly. Thank you again for your feedback.

Sunset Volkswagen responded

Thank you for your feedback, Peter! We’re glad to hear your appointment was on time and that your service was completed efficiently. We appreciate your trust and look forward to serving you again!

Sunset Volkswagen responded

Thank you for sharing your experience, Carol! We’re glad to hear Austin was helpful in resolving the issue with your Atlas and provided you with his contact information for peace of mind. We appreciate your feedback and look forward to assisting you again if needed!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear Austin provided professional and courteous service, and that everyone you interacted with was friendly and welcoming. We truly appreciate your support and look forward to serving you again!

Sunset Volkswagen responded

Thank you for your feedback! We’re thrilled to hear Austin provided professional and friendly service, clearly explained the work on your SUV, and completed everything so quickly. We’re glad you enjoyed the wash too! We appreciate your support and look forward to serving you again!