Austin Murphy
Austin Murphy at Sunset Volkswagen

Austin Murphy | Page 8

Service Advisor

Sunset Volkswagen

5005 S Tamiami Trail
Sarasota, FL 34231

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4.8
84 Reviews
4.8

84 Reviews

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84 Reviews of Austin Murphy

January 02, 2026

Dealership Rating
Employee Rating

Austin was very knowledgeable and polite. This is my second year doing the service with you after buying the car with this dealership. More

by gracie5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

Sunset Volkswagen responded

Thank you for your continued trust and feedback, Gracie! We’re glad to hear that Austin provided knowledgeable and polite service, and that your second year with us has been just as positive. We truly appreciate your loyalty and look forward to serving you for years to come.

December 31, 2025

Dealership Rating
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Top rate dealership with great service department and customer account managers. I brought my 2014 VW Touareg in for several issues. The issues required significant work so they gave me loaner car and es More

by mrioux01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Davis, Andrew Gallegos , Mike in Sales

Jan 02, 2026

Sunset Volkswagen responded

Thank you for taking the time to share your experience! We’re thrilled to hear that our service department and customer account managers took great care of your VW Touareg, provided a loaner vehicle, and completed the work efficiently and under the estimated cost. We’re also glad that your conversation with our sales team was helpful. We truly appreciate your trust and look forward to assisting you with future service needs and your potential vehicle purchase.

December 25, 2025

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Excellent communication by Austin Murphy before, during & after service. Couldn’t ask for better help More

by carolekay99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2025

Sunset Volkswagen responded

Thank you for taking the time to share your experience, Carole. We’re thrilled to hear that Austin provided excellent communication before, during, and after your service. He truly takes pride in making sure our guests feel informed and supported every step of the way. We will be sure to pass along your kind words to him. Thank you again for choosing Sunset VW!

December 23, 2025

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Austin Murphy gets high praise for his expertise and exceptional customer service! My service visit accomplished everything needed because of Austin! Thank you for a job well done! Best wishes! More

by Hinkborn
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Recommend Dealer
Yes

Other Employees Tagged: Michael Jarman, Andrew Gallegos , Assistant Mike gets ⭐️⭐️⭐️⭐️⭐️ as well!

Dec 24, 2025

Sunset Volkswagen responded

Thank you so much for the wonderful feedback! Austin will be thrilled to hear your kind words. We’re glad his expertise and exceptional customer service made your service visit so successful. We truly appreciate you taking the time to share your experience. Best wishes to you as well, and thank you for choosing Sunset VW!

December 20, 2025

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First visit since they moved to new location. Very nice and personable. Immediately started to resolve my problem. More

by HILLCOUNTRYHARDDRIVE
Service Price Transparency
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Recommend Dealer
Yes
Dec 22, 2025

Sunset Volkswagen responded

Thank you for your feedback! We’re glad your first visit to our new location was a positive one and that our team was able to address your issue promptly. We appreciate you choosing us and look forward to serving you again!

December 19, 2025

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Employee Rating

Communicates well, personable. Dealership laid out well. Not hounded by sales people in the waiting room More

by nswsurf
Service Price Transparency
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Recommend Dealer
Yes
Dec 22, 2025

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you found our team personable and communicative, and that you felt comfortable in our well-laid-out dealership. Providing a relaxed, pressure-free experience is important to us. We appreciate you choosing us and look forward to seeing you again!

December 17, 2025

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We discussed that all I wanted done was the oil change I explained I didn’t have the money. Showed up and he had done it anyway. Not happy More

by GIANNAKENNEDY
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Kenny Davis, Andrew Gallegos

Dec 18, 2025

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and want to clarify what occurred during your visit. Prior to any work being performed, a pre-authorization was reviewed and signed that outlined the requested service and associated pricing. Additionally, the replacement of the wiper blades was later presented and digitally approved before being added to the invoice. That said, we understand how important clear communication is, especially when budget concerns are discussed, and we regret if there was any misunderstanding that led to your dissatisfaction. We would appreciate the opportunity to review this further with you and address any remaining concerns directly. Our Service Manager, Kenny Davis, can be reached at 941.921.8080.

December 16, 2025

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Very professional and helpful. They were on time and Austin called me as soon as the car was ready. Good experience. More

by nilia2
Service Price Transparency
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Recommend Dealer
Yes
Dec 17, 2025

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you had a good experience and that Austin kept you informed and had everything ready on time. We appreciate your business and look forward to assisting you again in the future at Sunset VW!

December 13, 2025

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Very efficient service department and extremely customer oriented. Service rep was very knowledgeable and went the extra mile to explain and answer all questions. More

by dev2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kenny Davis

Dec 15, 2025

Sunset Volkswagen responded

Thank you for the kind words. We’re thrilled to hear our service department provided efficient, customer-focused service and that your representative took the time to thoroughly answer your questions. We truly appreciate your feedback and look forward to assisting you again.

December 12, 2025

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Employee Rating

Austin and the team were miracle-workers when they were able to service my Passat this week on very short notice! Gear shift repaired and my shiny clean car is running like a dream! Thank you! More

by ANGELHISS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Davis, Andrew Gallegos

Dec 15, 2025

Sunset Volkswagen responded

Thank you for the fantastic review. We’re thrilled to hear Austin and the team were able to take care of your Passat on short notice and get everything repaired quickly. We’re glad your car is running like a dream and looking great. We truly appreciate your trust and look forward to helping you again in the future.

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