Austin Murphy | Page 8

Sunset Volkswagen responded

Thank you for your continued trust and feedback, Gracie! We’re glad to hear that Austin provided knowledgeable and polite service, and that your second year with us has been just as positive. We truly appreciate your loyalty and look forward to serving you for years to come.

Sunset Volkswagen responded

Thank you for taking the time to share your experience! We’re thrilled to hear that our service department and customer account managers took great care of your VW Touareg, provided a loaner vehicle, and completed the work efficiently and under the estimated cost. We’re also glad that your conversation with our sales team was helpful. We truly appreciate your trust and look forward to assisting you with future service needs and your potential vehicle purchase.

Sunset Volkswagen responded

Thank you for taking the time to share your experience, Carole. We’re thrilled to hear that Austin provided excellent communication before, during, and after your service. He truly takes pride in making sure our guests feel informed and supported every step of the way. We will be sure to pass along your kind words to him. Thank you again for choosing Sunset VW!

Sunset Volkswagen responded

Thank you so much for the wonderful feedback! Austin will be thrilled to hear your kind words. We’re glad his expertise and exceptional customer service made your service visit so successful. We truly appreciate you taking the time to share your experience. Best wishes to you as well, and thank you for choosing Sunset VW!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad your first visit to our new location was a positive one and that our team was able to address your issue promptly. We appreciate you choosing us and look forward to serving you again!

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you found our team personable and communicative, and that you felt comfortable in our well-laid-out dealership. Providing a relaxed, pressure-free experience is important to us. We appreciate you choosing us and look forward to seeing you again!

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and want to clarify what occurred during your visit. Prior to any work being performed, a pre-authorization was reviewed and signed that outlined the requested service and associated pricing. Additionally, the replacement of the wiper blades was later presented and digitally approved before being added to the invoice. That said, we understand how important clear communication is, especially when budget concerns are discussed, and we regret if there was any misunderstanding that led to your dissatisfaction. We would appreciate the opportunity to review this further with you and address any remaining concerns directly. Our Service Manager, Kenny Davis, can be reached at 941.921.8080.

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you had a good experience and that Austin kept you informed and had everything ready on time. We appreciate your business and look forward to assisting you again in the future at Sunset VW!

Sunset Volkswagen responded

Thank you for the kind words. We’re thrilled to hear our service department provided efficient, customer-focused service and that your representative took the time to thoroughly answer your questions. We truly appreciate your feedback and look forward to assisting you again.

Sunset Volkswagen responded

Thank you for the fantastic review. We’re thrilled to hear Austin and the team were able to take care of your Passat on short notice and get everything repaired quickly. We’re glad your car is running like a dream and looking great. We truly appreciate your trust and look forward to helping you again in the future.