Austin Murphy
Austin Murphy at Sunset Volkswagen

Austin Murphy | Page 7

Service Advisor

Sunset Volkswagen

5005 S Tamiami Trail
Sarasota, FL 34231

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4.8
84 Reviews
4.8

84 Reviews

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84 Reviews of Austin Murphy

January 16, 2026

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Employee Rating

Michael Jarman, my salesman was excellent to work with. He was knowledgeable and easy to work with. I recently had my first service and dealt with Austin Murphy in service. Communication was excellent, the More

by randy82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Jarman

Jan 19, 2026

Sunset Volkswagen responded

Thank you for sharing your experience, Randy! We’re thrilled to hear that Michael provided excellent service during your purchase and that Austin made your first service visit smooth and efficient. We’re glad our team and facilities made your visit comfortable. We truly appreciate your kind words and look forward to serving you again at Sunset Volkswagen!

January 14, 2026

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They try hard to produce service, communication, clear descriptions of work to be done and suggested maintenance for further service. From the porters on the drive, service writers, receptionist, friend More

by nswsurf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2026

Sunset Volkswagen responded

Thank you for your detailed feedback! We’re thrilled to hear that every part of your experience, from the porters to the service writers and reception team, was friendly, helpful, and professional. We take pride in clear communication, thorough service explanations, and a clean, welcoming environment, so it’s wonderful to know these efforts made a positive impression. We truly appreciate you sharing your experience.

January 10, 2026

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Austin is communicative and helpful. 100% recommend him as service advisor! Needing a car repair is stressful, yet Austin makes it more bearable! More

by ANGELHISS
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Recommend Dealer
Yes
Jan 12, 2026

Sunset Volkswagen responded

Thank you for your wonderful feedback! We’re thrilled to hear that Austin’s communication and helpfulness made your service experience easier and less stressful. We will be sure to pass along your recommendation. He will be delighted!

January 08, 2026

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This dealership and its staff are efficient, knowledgeable and customer focused. I would definitely recommend them. More

by MEDREAJL
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Recommend Dealer
Yes
Jan 09, 2026

Sunset Volkswagen responded

Thank you for your kind review! We’re thrilled to hear that you found our staff efficient, knowledgeable, and customer-focused. We truly appreciate your recommendation and look forward to serving you again.

January 08, 2026

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I was very pleased with my recent maintenance visit. Austin was professional and informative throughout my visit. He went through the pre-service agenda, kept me updated and delivered my car in the prom More

by jrmathews1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Sunset Volkswagen responded

Thank you for your wonderful review! We’re thrilled to hear that Austin provided professional and informative service, kept you updated, and delivered your car on time. It’s great to know the service went smoothly and that you appreciated the car wash and quick transaction. We’ll be sure to pass along your kudos to the entire team and look forward to serving you again!

January 07, 2026

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Diagnosed a problem that had stumped other dealers and charged a reasonable amount to repair. More

by KEN3NETH
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Recommend Dealer
Yes
Jan 08, 2026

Sunset Volkswagen responded

Thank you for sharing your experience! We’re glad our team was able to diagnose an issue that other dealers couldn’t and repair it at a reasonable cost. We truly appreciate your trust and look forward to helping you again in the future.

January 07, 2026

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Austin was amazing! Great team and flow up. Much appreciated the advice and help with my car. More

by MELANIEAHORTON
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Recommend Dealer
Yes
Jan 08, 2026

Sunset Volkswagen responded

Thank you for the great feedback, Melanie! We’re thrilled to hear Austin was amazing and that you had such a positive experience with the team and follow-up. We truly appreciate your kind words and are glad we could help with your car.

January 06, 2026

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Great service and attention to detail by Austin who is very hands on. The service was very extensive and required removing the entire dash for the AC issue but they finalized it and Austin kept us apprai More

by RLDEROSE
Service Price Transparency
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Recommend Dealer
Yes
Jan 07, 2026

Sunset Volkswagen responded

Thank you for taking the time to share such detailed feedback. We’re very glad to hear that Austin provided great service, strong attention to detail, and kept you informed every step of the way throughout such an extensive repair. We appreciate you noting the minor concerns with the hood coating and interior trim, and we’re confident our team can address those for you. We’re also happy the loaner vehicle helped make the extended service time more convenient. We’ll be sure to pass along your kind words to Austin. Thank you for trusting us with your Beetle!

January 05, 2026

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The scheduler on the telephone and the service department employees were courteous and knowledgeable. The battery replacement was finished in a timely manner and the waiting room was pleasant. Thank you to t More

by RVESVE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2026

Sunset Volkswagen responded

Thank you for taking the time to share your experience. We are glad to hear that our scheduling team and service department were courteous and knowledgeable, and that your battery replacement was completed in a timely manner. We are also happy you found the waiting area comfortable. We truly appreciate your feedback and look forward to assisting you again.

January 03, 2026

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Always very eager to go above and beyond with all your needs!! Very knowledgeable and informative as to what is going on with your vehicle and how long you will be waiting More

by Rivnyc
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Davis, Andrew Gallegos

Jan 05, 2026

Sunset Volkswagen responded

Thank you for your kind feedback! We’re thrilled to hear that our team goes above and beyond to meet your needs and keeps you informed about your vehicle and wait times. We truly appreciate you taking the time to share your experience and look forward to serving you again.

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