Austin Pounders

I could not give enough praise to Alan our salesman and Austin our finance guy. Austin our finance guy. More

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This dealership is unscrupulous and untrustworthy. I bought a used car with severe amounts of undisclosed damage that shows the car was either not inspected, inspected by someone who is unqualified a I bought a used car with severe amounts of undisclosed damage that shows the car was either not inspected, inspected by someone who is unqualified and without technical knowledge, or inspected and sold knowingly without disclosing the damage. Once you drive off the lot they will ignore any issues. Alan is misleading and dishonest and his behavior embodies all the reasons people distrust and dislike car dealerships. We had agreed on, written down, and signed that the dealership needed to repair a dent on the car and between Alan and Austin in Finance, that document disappeared leaving me with nothing but a verbal promise that they still intend to fix the dent. I had damage reveal itself by the time I drove home due to the poor quality of the undisclosed repair work and after I got off the phone, I instantly knew I was scammed into buying a damaged car. I have so much anxiety about the safety and those have not been looked into. They are telling me they would never sell a car that was in an accident or unsafe, but also say they didn't know there was repair work done. Undisclosed repairs that would have been apparent to any technician if someone had actually looked at it and that have confirmed with an inspection from a capable technician. They have no empathy for their customers. Nabil is awful to work with too. If you want to speak with a sales manager who is dismissive and unkind, you can go to him with any complaints. He left me a voicemail saying the car is undamaged even thought I have pictures of the car still on their lot with that dent. Unreal. Evan is nice, but unhelpful but at least he was nice to me on the phone. More

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Tonkin Gladstone Hyundai is an outstanding dealership. They really care about their customers and ensure the customer is happy. The two salesmen that I had the most contact with were Will and Logan. I ha They really care about their customers and ensure the customer is happy. The two salesmen that I had the most contact with were Will and Logan. I had Logan as my initial contact, but we arrived early while Logan was busy and Will stepped up and took care of all our needs, We finally settled on a 2025 Tucson Sel that was at a dealership close by. and arrangements were made were they would apply the ceramic coating that we requested. They couldn't do it that night so they gave us a loaner for the evening. They finished the coating the next day and Logan drove our SUV the 15 miles to Hillsboro. Tonkin Gladstone Hyundai is in partnership with the Costco Auto Program and both Will and Logan are representatives for the program and arrangements were made for an excellent price for us. Tonkin Gladstone Hyundai is highly recommended. More

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