Aydan Brown

I have a mixed review about the dealI want to share a balanced review of my experience with Heritage Toyota Owings Mills and its associates. On the positive side, Ayden was friendly and did a great jo balanced review of my experience with Heritage Toyota Owings Mills and its associates. On the positive side, Ayden was friendly and did a great job keeping the mood light during the buying process. Walter, the service General Manager, also stepped in later to help me get a better deal, which I truly appreciated. Those interactions made the purchase process feel personable and fair. When I called about a serious issue with my car, I was told not to bring it in and that “whatever you need is on Parkville, so take it to them.” This was confusing and frustrating, especially because Toyota made a big deal about me bringing the car in for service. When I finally did bring the car in, I was told that Heritage Toyota does not have the equipment or technicians to diagnose my issue — which makes me believe that when I mentioned a concern to Ayden during the test drive (and he offered to have it checked by service), nothing was ever actually done, because the facility was never equipped to diagnose it in the first place. At the time of purchase, both Ayden and Walter assured me that Heritage is a family brand that takes care of its customers, and that any failure occurring within the warranty period would be covered 100%. That promise was a major reason I decided to buy from Heritage. Unfortunately, my experience since then has been a run-around, minimal communication, and no meaningful resolution of a problem that began during the warranty period. It’s disappointing to feel let down by a brand that emphasizes trust, integrity, and customer care on its website, claiming to treat customers “like family.” My experience has not reflected that standard. I hadd a conversation with the GM John and he listened and I was able provide a time line with a good sense of what I've been through to get the problem fixed. He took my frustrations into consideration we helping resolve my issue and we came were able to come to a resolution. Aslo, I’m grateful for Ayden’s kindness and for Walter's later efforts to get me a good deal. More

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Went In to look at a 2022 Corolla LE with Aydan, I have to say he did such a phenomenal Job!! From the moment we walked in the door, he took care of us and provided one of the greatest car buying exper to say he did such a phenomenal Job!! From the moment we walked in the door, he took care of us and provided one of the greatest car buying experiences I've ever had. Aydan maintained a level of professionalism I thought was unfound with the youngsters today, He truly blew me away with how caring and attentive to detail he was. The eye contact and humor made me feel like I was going shopping with a friend, not a salesman! Aydan made sure we were comfortable the whole time bringing us cold waters and doing such a speedy job at handling the paperwork. If you or a family member is going to visit, ask for aydan! More

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I just bought my car from this dealership, and the experience was AMAZING! Everything was completely stress-free from start to finish. Adyan went above and beyond; he was super helpful, answered all m experience was AMAZING! Everything was completely stress-free from start to finish. Adyan went above and beyond; he was super helpful, answered all my questions, and made the entire process so quick and easy. I couldn’t have asked for a better first car-buying experience. Highly, highly recommend!” . More

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Aydan is an absolute champion, he was exceptionally professional, knowledgeable, and courteous. He made the experience of buying a new car smooth and stress free. professional, knowledgeable, and courteous. He made the experience of buying a new car smooth and stress free. More

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Had a very pleasant (and even better - fast! ) transaction. Got a highlander and we are very pleased with it so far. Third row is a great feature! ) transaction. Got a highlander and we are very pleased with it so far. Third row is a great feature! More

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i had the best experience with aydan! he answered all my questions, eased my nerves, & made what could have been a stressful situation a very enjoyable one. not only that, but i got a gre he answered all my questions, eased my nerves, & made what could have been a stressful situation a very enjoyable one. not only that, but i got a great deal on a car i love! highly recommend going to see aydan! More

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Kudos to Aydan! He made this process so easy for me as a first time buyer! He made this process so easy for me as a first time buyer! More

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Heritage Toyota Owings Mills and Aydan Brown were great. Thank you very much for the help! Thank you very much for the help! More

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Good for overall I think Friendly and helpful employees and Good working environment and clean and Good working environment and clean More

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Aydan was professional, patient, and knowledgeable. He walked me through the car buying process from beginning to end! He even offered to come in on his day off to help me. He walked me through the car buying process from beginning to end! He even offered to come in on his day off to help me. More

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