BECKY THOMPSON | Page 32

I appreciate how Legacy Westbank go beyond to get the parts and service completed in a timely matter! We have the best service department on the BEST BANK! parts and service completed in a timely matter! We have the best service department on the BEST BANK! More

by rhudson19311 Verified Customer Verified Customer

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by CCASBON Verified Customer Verified Customer

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The service team was attentive to my needs and provided the services that I wanted in an expedited fashion. Extremely please with my visit on this occasion. the services that I wanted in an expedited fashion. Extremely please with my visit on this occasion. More

by rolanddarby7 Verified Customer Verified Customer

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Had issue with Cadillac Xt6 fuel system. Took it to Legacy as they are close to my home. Legacy honored GM Warranty and did repairs. Very positive experience. Took it to Legacy as they are close to my home. Legacy honored GM Warranty and did repairs. Very positive experience. More

by bigmf Verified Customer Verified Customer

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I always bring my car here for service and always pleased with the personal care and communication given to me. with the personal care and communication given to me. More

by damianro42 Verified Customer Verified Customer

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Very considerate of my time and keeping me informed of the process of my truck getting repaired the process of my truck getting repaired More

by jasonb2296 Verified Customer Verified Customer

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I bought a 2017 Chevy Equinox about a year and a half ago but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remai but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remained patient throughout the process. The dealership replaced it with a 2021 model, but I've encountered numerous issues with it. Legacy Buick Harvey acquired the car from a sister dealership and sold it to me. Recently, I brought the 2021 Equinox in for repairs on 2/14 but got it back on 2/23 without the issues being fixed. To my surprise, the car broke down again on 2/26. When I asked for a loaner car due to lack of transportation, initially, I was refused until I spoke with Patrick, the maintenance manager. I finally got a promise for a loaner. However, when I went to pick it up on 2/27, I was unexpectedly asked for my credit card and insurance info, which wasn't communicated earlier. Frustrated, I didn't have the necessary information and felt misled. The communication with the staff has been extremely poor, with many responses of "I don't know" and "there's nothing I can do for you." I am deeply disappointed and appalled by the lack of care and empathy shown, especially given the significant amount I paid for repairs that were not properly completed. More

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This is my second time using Legacy to service my Cadillac I absolutely love the service team they are very friendly and very polite. Will continue to bring my car. Cadillac I absolutely love the service team they are very friendly and very polite. Will continue to bring my car. More

by Debb Verified Customer Verified Customer

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always great service and realiable! Great team! Everyone has been extremely friendly and immediately available to help! Great team! Everyone has been extremely friendly and immediately available to help! More

by SISANCHEZ2717 Verified Customer Verified Customer

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I've used them 6 times. 4 out of 6 times, I've been disappointed or left with additional problems. Service messed up my camera after attempting to fix my teansmission slip, 4 out of 6 times, I've been disappointed or left with additional problems. Service messed up my camera after attempting to fix my teansmission slip, broke my tire pressure gage during a tire rotation, then after the complimentary fixed my gage I got my vehicle back with the check engine light on. Finally I had a 7am appointment and told them I was going to pick my vehicle up at closing... and they didn't complete my oil change within the 10 hours they had my car. Customer service is okay but their techs need training. More

by payton.preston Verified Customer Verified Customer

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