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BRIAN GORNIAK
52 Reviews
52 Reviews of BRIAN GORNIAK
July 17, 2023
HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More
by drhoover40
Verified CustomerOther Employees Tagged: BILLY REDDING, ROSSANO ROBINSON, MICHAEL WYRE, RUSSELL GRIFFIN , LAUREN was able to help me get ahold of service managers after they would not answer my calls or return them after several hours.
July 06, 2023
I didn't understand why i had so much out of pocket expenses for a 2023 car with only 16000 miles. expenses for a 2023 car with only 16000 miles. More
by richard1944m
Other Employees Tagged: Paul Marmon, CRAIG MILLER, BILLY REDDING, Marcos Ortiz , BRIEANNE BAFIK, DWAYNE GRIFFIN, PERRY WEEMS
July 02, 2023
Absolutely terrible service and communication. 3 trips and multiple phone calls to everyone including general manager. Had to threaten lawsuit to get anything done. 3 trips and multiple phone calls to everyone including general manager. Had to threaten lawsuit to get anything done. More
by Sara Adams
July 02, 2023
Unorganized. Dated. Needs to have a new building with better facilities. This kia I have had 5 car transactions with. I am unable to get through service without a Dated. Needs to have a new building with better facilities. This kia I have had 5 car transactions with. I am unable to get through service without an issue. Once my mandatory maintenance package is done I will not come back unless I am forced for a warranty issue. More
by drhoover40
Other Employees Tagged: BILLY REDDING, MICHAEL WYRE , Luca, Terrell, and Lauren are all super helpful.
June 30, 2023
Jeremy was informative and responsive. The technician seemed fine as well. I had an issue with no response from other employees while Jeremy was at lunch. My car was ready and I was waitin The technician seemed fine as well. I had an issue with no response from other employees while Jeremy was at lunch. My car was ready and I was waiting for a while without being notified. More
by RACHELLEOGLETREE
Other Employees Tagged: Jeremy
June 24, 2023
It has taken 8 months to fix our new car. Between Werner and Kia pointing figures back and forth I'm not sure if I would another Kia or from Werner. Between Werner and Kia pointing figures back and forth I'm not sure if I would another Kia or from Werner. More
by conedaniel948
Other Employees Tagged: MICHAEL WYRE , Most are not good at communication. Never could anyone on the phone or to call me back. I had to go to the dealership to get updates.
June 16, 2023
I purchased a used vehicle there and within 10 days of purchase, there were transmission issues. I brought the car back and they couldn’t find anything wrong. Two days later, the transmission started slip purchase, there were transmission issues. I brought the car back and they couldn’t find anything wrong. Two days later, the transmission started slipping again and I brought it back the second time and demanded that they fix it or refund my money. They had my car for over a week and assured me it was fixed. A month later, transmission issues again. I brought it in for the third time in two months. They had the car for over two weeks and I had to pay for a rental while they were repairing my car. They supposedly gave me a warranty for a year to cover major repairs. Within three days of getting my car back, it wouldn’t start. I had to have the car towed and it needed a new starter and battery. So, I filed a claim with my new warranty for the starter (which cost about $400) and the warranty company refused to pay, stating that the premium hadn’t been paid. By then, I was done and I traded the car for a more reliable vehicle. I hope to NEVER deal with Werner Kia again! More
by ward_myrtle
Other Employees Tagged: JOSH FUTRELL, Dee
June 16, 2023
I purchased a used vehicle and within 10 days there were transmission problems. After wrestling with them to either fix the issue or refund my money, they supposedly fixed it. A month later, the same proble transmission problems. After wrestling with them to either fix the issue or refund my money, they supposedly fixed it. A month later, the same problem occurred. They “fixed” it again and even gave me a warranty for a year. Then, two weeks later, the car wouldn’t start and the starter and battery needed to be replaced so, I attempted to use the warranty that I was given for the starter. The warranty company refused to pay for the starter which was about $400. Finally, I had enough and traded the car in for a more reliable one. I choose to never do business again with Werner Kia. More
by ward_myrtle
Other Employees Tagged: Dee
June 09, 2023
Too many people that work there and no one can answer any questions they say it’s not in their department and they do not communicate with each other tell someone to tell someone to call you I never do a any questions they say it’s not in their department and they do not communicate with each other tell someone to tell someone to call you I never do all they say they will call you back they never do all of my 60 years I probably bought maybe 15 cars from all kinds of dealerships but no one is worse then pull up in service watch them do a walk around, but they weren’t gonna do mine till I said something about my car up twice for service all damaged it2 times in the back and claimed that I bought one of them damaged come to found out it was y’all. The guy told them no it did not come here like that. and I can keep on telling you how bad our experience was with all hope you’ll get better down the road we won’t be back More
by JOHNSCOTT9555
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