BRIAN GORNIAK | Page 2

Derrick was excellent as my service writer. He was on top of everything. He kept me posted on progress and time. He was on top of everything. He kept me posted on progress and time. More

by BJOKEEL Verified Customer Verified Customer

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My 2019 KIA Soul has an intermittent problem with the ABS and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information, and then was placed on hold for 23 minutes, finally, I hung up and called back. I was told their phones (landlines) were acting up because of the rain. I was in my car, driving in the rain, on a Bluetooth-connected cellphone the entire time, and had no difficulties listening to 23 minutes of Musak. After calling back, and asking again for an appointment I was told the next available time was in February, the 12th to be precise...let that sink in. Have you ever been told the next available vehicle service date was in five months? I can schedule brain surgery faster than that. I then asked to speak with the Service Manager and was politely sent to a voicemail box. I left my information and have yet to get a return call. I contacted KIA headquarters and got a bot answer telling me to go to another dealer. I even ask if it was safe to drive the vehicle for next 5 months with warning lights illuminated on the dash, no answer from the bot. So much for standing up for your customers. More

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The sales persons do not keep their word, I was sold a pipe dream with my car. pipe dream with my car. More

by janelle.r.baker Verified Customer Verified Customer

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The experience was good. Laid back and chill atmosphere. I will go back for my next car Laid back and chill atmosphere. I will go back for my next car More

by mtaff90 Verified Customer Verified Customer

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I dont even know where to begin. Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to dam Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to damaging our vehicle and taking months to fix it-- we are forced to find a new service spot. We will now be forfetting our maintenance plan and losing out on "free" oil changes and having our Kia serviced by a dealer that is 1.5 hours away due to the service here. Trying to book an appointment is near impossible, cant get anyone to answer the phone or return a call. I was extremely mad at the start of all of this, now the anger has left and now I'm just defeated. Theres so much more to say but I'm going to leave it at that. More

by adampopp23 Verified Customer Verified Customer

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NO Customer service communications after being first vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care of me as in previous visits. Put it in my local dealer notes, he is the only rep I want to deal with. He gave me a complimentary oil filter/oil change via an additional concern (oil light),I had, besides the 2 recalls that I was advised were taken care of at no charge. More

by DBK Verified Customer Verified Customer

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Great service experience with Mike Wyre. He keep me informed about my vehicle and assist me with financing my service cost. He keep me informed about my vehicle and assist me with financing my service cost. More

by pjones7321 Verified Customer Verified Customer

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I recommend this center for service but needs to have available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer ser available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer service. Mike works very hard to meet customer's expectations. More

by hsharpie5 Verified Customer Verified Customer

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The Dealership were very Professional and they made sure that you understand what was going on during your turn. that you understand what was going on during your turn. More

by caugust0 Verified Customer Verified Customer

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The service on my 2020 Telluride went very well. The service advisor was very professional and I had a chance to also speak with Brian the service manager The service advisor was very professional and I had a chance to also speak with Brian the service manager More

by Austinmelvin655 Verified Customer Verified Customer

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