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50 Reviews of BRIAN GORNIAK
September 26, 2023
The sales persons do not keep their word, I was sold a pipe dream with my car. pipe dream with my car. More
by janelle.r.baker
Verified CustomerOther Employees Tagged: ROSSANO ROBINSON, MICHAEL WYRE
Helpful 
September 16, 2023
The experience was good. Laid back and chill atmosphere. I will go back for my next car Laid back and chill atmosphere. I will go back for my next car More
by mtaff90
Other Employees Tagged: Paul Marmon, CRAIG MILLER, BILLY REDDING, Marcos Ortiz, Daniel Diacont, Lucas Marr, Chad Dukes , DWAYNE GRIFFIN, PERRY WEEMS
September 15, 2023
I dont even know where to begin. Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to dam Unfortunately our service advisor himself is grest-- the rest of the experiences there, not so much. Between waiting all day for an oil change to damaging our vehicle and taking months to fix it-- we are forced to find a new service spot. We will now be forfetting our maintenance plan and losing out on "free" oil changes and having our Kia serviced by a dealer that is 1.5 hours away due to the service here. Trying to book an appointment is near impossible, cant get anyone to answer the phone or return a call. I was extremely mad at the start of all of this, now the anger has left and now I'm just defeated. Theres so much more to say but I'm going to leave it at that. More
by adampopp23
September 01, 2023
NO Customer service communications after being first vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care vehicle to drop off for two recalls. Ended up picking up car at end of day, without an update. Brian Gorniak WAS NOT my representative, but took care of me as in previous visits. Put it in my local dealer notes, he is the only rep I want to deal with. He gave me a complimentary oil filter/oil change via an additional concern (oil light),I had, besides the 2 recalls that I was advised were taken care of at no charge. More
by DBK
Other Employees Tagged: MICHAEL WYRE
August 24, 2023
Great service experience with Mike Wyre. He keep me informed about my vehicle and assist me with financing my service cost. He keep me informed about my vehicle and assist me with financing my service cost. More
by pjones7321
Other Employees Tagged: ROSSANO ROBINSON, MICHAEL WYRE, RUSSELL GRIFFIN , Tim Duke
August 21, 2023
I recommend this center for service but needs to have available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer ser available someone to handle phone calls coming into the service center. Once this is done,, this service center would provide excellent customer service. Mike works very hard to meet customer's expectations. More
by hsharpie5
Other Employees Tagged: BILLY REDDING, MICHAEL WYRE
July 19, 2023
The service on my 2020 Telluride went very well. The service advisor was very professional and I had a chance to also speak with Brian the service manager The service advisor was very professional and I had a chance to also speak with Brian the service manager More
by Austinmelvin655
July 17, 2023
HAD an appointment for a brake booster recall for Friday the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjuste the 30th. Also needed all 4 doors adjusted due to misalignment from the factory. This is the 3rd time this has had to be done. The doors were adjusted but now I need a door hinge swing catch( not official name) due to rubbing. When door is opened. Got a call that my car was being picked up and due to auto body shop keeping it all day they were unable to perform the recall for the brake booster. I went to pick cR up Saturday morning. My car was still at the auto body shop and never picked up the evening before. I was unable to get my car. I left. I proceeded to tell them to keep my car til Monday only if they could get my car recall done. They guaranteed me it would happen. My car was not moved from the spot it was parked when it returned from the body shop on Saturday at lunch time. My car was also left unlocked all weekend in front fo the dealership fence. Meaning anyone walking by could of gotten into it. When I arrived to pick car up on Monday car was not done. I needed the car back to be able to return to work out of town for the following week. If I did not have werner way I would not return to this dealership. I would take my service business to Hyundai down the road. More
by drhoover40
Other Employees Tagged: BILLY REDDING, ROSSANO ROBINSON, MICHAEL WYRE, RUSSELL GRIFFIN , LAUREN was able to help me get ahold of service managers after they would not answer my calls or return them after several hours.
July 06, 2023
I didn't understand why i had so much out of pocket expenses for a 2023 car with only 16000 miles. expenses for a 2023 car with only 16000 miles. More
by richard1944m
Other Employees Tagged: Paul Marmon, CRAIG MILLER, BILLY REDDING, Marcos Ortiz , BRIEANNE BAFIK, DWAYNE GRIFFIN, PERRY WEEMS
