"We called first to set up a test drive appointment,..."
We called first to set up a test drive appointment, (which I recommend if you dare to check this place out,) for a 2017 Chevy Traverse. They did have the vehicle available out front when we arrived, and that's about the most I can say positive about this place/our experience. When we looked at the car before driving it, we saw it had scratches on the front passenger's side, which was not shown on the website's details or pics. Also, that same part of the car with scuffs seemed loose like maybe it had been in a small fender bender, but Brian said no accidents were reported. Also, when I was attempting to put the back door down manually, Brian almost scolded me like a child that I was doing it wrong, but I just apologized and did as he instructed. Since we had drove all the way out there we decided to still test drive it. When we got going on the highway at a faster speed, and put the brakes on exiting to the ramp, it vibrated heavily. At that point, w/the vibrating, high miles and scratches, we knew it wasn't the right vehicle for us, even if listed below market value. When we returned to the dealership, Brian asked us what we thought about the vehicle. Trying to be nice and truthful we said, "It's okay, but we don't love it." Almost as if he was offended, he asked what we didn't like about the vehicle. We shared the above-mentioned feedback that we believed would be helpful to him/the dealership. We also told him that we liked our 2014 Traverse better, (has a moonroof, lower miles, neater interior color/design,) to which he pointed out the 2017 had cooling seats, and a heated steering wheel. I said I know the 2017 is premium, but we just aren't interested. He said, "It's Premier," in a condescending tone as if I was stupid. I sensed he had a strong disdain for women, or strong women that know what they want. I in no way was rude to him or returned his negative tone or communication. We were going to look at a few trucks at the dealership too, but with the way Brian was acting and talking to us, we did not want to patronage this dealership or give him a commission. We also had up to $30,000 cash to spend on a vehicle that day if we found something we wanted. Not trying to get anyone in trouble, (their own actions could possibly do that,) but I would think owners wouldn't want to turn away potential buyers with cash and excellent credit. On the way out he was laughing, making fun of us. This is not only unprofessional, but shows character lacking. Unfortunately, even if this is a good dealership for some, our experience was not good, and first impressions are very important. I wish we had read the reviews in more detail prior to driving an hour each way. Only 50 % recommend this place, it only has 3 out of 5 stars, and a lot of the negative reviews were really bad! This was our first time visiting this dealership, and it will be our family's last. If you do go here, we hope you get a better salesman than we did or that your experience was better than ours.