Dakota Estep-Browning

I purchased a used truck from Chevrolet of Wooster, and within a day, the Check Engine light came on. After running a diagnostic scan, I found clear evidence that the dealership erased an existing error co within a day, the Check Engine light came on. After running a diagnostic scan, I found clear evidence that the dealership erased an existing error code before selling the truck. Here’s the proof: ✅ Mileage at dealership: 74,277 miles (as documented in the sales contract). ✅ Mileage now: 74,767 miles (only 490 miles driven since purchase). ✅ OBD scan data: Shows the Check Engine code (U062F – Lost Communication with Coolant Pump "C") was cleared exactly 490 miles ago, meaning it was reset right before the sale. ✅ Only 7 engine starts since the code was cleared, proving the truck was barely used after the reset. ✅ The Check Engine light reappeared at 74,510 miles – only 230 miles after the sale, meaning the problem wasn’t fixed, just hidden. When I contacted Chevrolet of Wooster for an explanation, they completely ignored my messages. Instead of addressing the issue, they chose to ghost their customer after knowingly selling a truck with a hidden mechanical defect. This is dishonest and unethical. If you’re considering buying a vehicle here, I strongly recommend getting an independent inspection BEFORE purchase because their "inspection" clearly doesn’t disclose known problems. I am attaching photos at google reviews and yelp of the odometer, my sales contract, the OBD scan results, and my unanswered messages to the dealership so potential buyers can see the facts for themselves. Avoid Chevrolet of Wooster if you value transparency and honesty. More

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Salesperson Dakota and the entire staff of Chevrolet of Wooster completely exceeded my expectations in every respect! This was an in-person transaction as I olny live 45 minutes away. From their website, Wooster completely exceeded my expectations in every respect! This was an in-person transaction as I olny live 45 minutes away. From their website, which is very well-designed and contained 100% truthful information, to the buying/trade-in process to the splendid after-transaction service, I was 100% satisfied with the experience! The 2018 Porsche Macan S which I purchased on 6-4-2024 from them was even better than I expected! The vehicle was very clean when I first viewed it and even cleaner when I took delivery. As reported to Carfax, it was extremely well-serviced with many new parts, all at no additional cost to me. Salesperson Dakota, floor manager Brian and all the other staff members who I encountered were very polite, cordial and seemly very happy to be of service (small town friendliness)! Their asking price was already below-marker and we reached an agreement on selling price and trade-in value in a cordial manner and without any high-pressure tactics (no attempted add-on such as window etching, undercoating or other nonsense tactics employed by other dealers with whom I have previously dealt). Overall, it was and excellent experience and I would not hesitate to recommend Chevrolet of Wooster! More

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